Essential Tools for EN Success. Ticket to Work Operations Support Manager. Operations. Goals and Timelines. Set goals and performance benchmarks Break them down monthly Set them for individual staff members Motivate staff to take ownership of the program Track monthly to see where you are.
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Ticket to Work Operations Support Manager
TICKET TO WORK DATA BASE ACCESS 2000FIELDS EXPLANATION
Soc. Sec. #
Home Phone No.
Cell Phone No.
Site Office location most convenient for client visit
1st Contact Date Date client first contacted office/phone or in person
SSI/SSDI SSI, SSDI, or SSDI/SSI if on both
Cash Amount Total amount of monthly cash benefits
Impairment Nature of their disability
A – Asian
B – Black
C – Caucasian
H – Hispanic
HSS – Hispanic, Spanish Speaking only/limited English
O – Other
VET Military Veteran? Yes or No Referred By Who referred them to our office, name of agency, friend, etc. If they saw our flyer, indicate where. If they called from list of ENs, put MAXIMUS) Staff Rep Job Developer assigned to them
Status Interested, Assigned, Employed, Closed, Nonpar (Assigned but not participating), Unassigned, Inactive - Change status as situation changes.
TICKET TO WORK DATA BASE ACCESS 2000, continuedFIELDS EXPLANATION
Employment Goal From the IWP
Last Contact Date of the last contact made with the client
Comments Put any helpful info. here not covered elsewhere
Assigned Date of Assignment – Same date as IWP
Assessment Date assessment was completed
Activity agency Job Search, GED Classes, AA Degree, etc: List Referral to other agencies
Reason (1) List reason for referral to other agency
Referred to (2) If more than one referral, list 2nd Referral here
Reason (2) List reason for referral to 2nd agency
Current Employer If more than one job, put current employer
Industry Use Industry types from TTW Annual Periodic Outcome Report
1st Day/1st Job If someone changes jobs, retain this date to help track payments
Pay/Hr. Convert all pay to hourly
Hrs/Wk No. of hours expected to work each week
Est Monthly Estimated monthly pay – Weekly pay times 4.3333
Med. Coverage (1) Group Ins., Medicare, Medicaid, VA Coverage, etc.
Med. Coverage (2) If covered by more than one, list 2nd one here.
TWP? Yes or No. Yes means they qualify for the trial work period
#Mos How many trial work period months they have left
Placement & Reten. Info. on employment, next milestone due, changes in job, hours, etc.
1st Milestone Month First Milestone Month expected
Date off all Cash Anticipated date cash benefits will end
I, _______________________________________________, authorize my employer to release any and all pertinent employment information (start date, salary, ending date, etc.) as well as current address and phone number to any Your Agency Name staff person who calls/faxes to verify employment. I understand this information is required to assist in keeping accurate data regarding job services. By signing below, I give my consent to the Release of Information and will receive a copy of it upon request. This authorization shall be valid for five years from the date signed.
Take advantage of the technology that is available to ENs including: