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Essential Tools for Research: CRC Interactive Voice Response System

Discover the CRC Interactive Voice Response System designed to streamline telephone data collection, automate surveys, and support complex logic. Benefit from efficient design, MySQL database integration, and easy data retrieval using REDCap. With over two years of experience, this system offers various applications for studies and surveys. Request access through Carlos Orozco and integrate IVR into your research projects today!

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Essential Tools for Research: CRC Interactive Voice Response System

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  1. Tools you can’t live withoutCarlos Orozco, BSClinical Research Center InformaticsMay 31, 2013

  2. I HAVE NO FINANCIAL RELATIONSHIP TO DISCLOSE

  3. REDCapLogin page: https://redcap.vanderbilt.edu/RocketLogin page: https://starbrite.vanderbilt.edu/research/rocket.htmlSite BuilderSignup page: http://www.mc.vanderbilt.edu/root/vumc.php?site=wcds&doc=1067Login page: https://www.mc.vanderbilt.edu/sitebuilder/login.htmlSharepoint (Intranet)Information page: http://its.vanderbilt.edu/search/gsa/SHAREPOINTSite request page: https://int.vanderbilt.edu/Login page: http://sharepoint.vanderbilt.edu/LyncInformation page: http://its.vanderbilt.edu/uc/lync/Client download: http://its.vanderbilt.edu/news/2012/lync-standard-accountsIVRInformation page: http://www.mc.vanderbilt.edu/crc/informatics

  4. CRC Interactive Voice Response System • Why? • Facilitate traditional telephone data collection • Leverage labor intensive tasks

  5. CRC Interactive Voice Response System • Advantages • Fully automated surveys • From simple to complex branching logic • Simple design & implementation • 4 Week average project cycle from design to implementation • Inbound & Outbound call support • Live call forwarding/transfer • Custom voice prompts • MySQL database backend • Data retrieval using REDCap • Over two years of IVR programming & design experience

  6. CRC Interactive Voice Response System • Sample IVR Applications • Longitudinal studies • Satisfaction or follow-up surveys • Applicant screening • Study hotline

  7. CRC Interactive Voice Response System Design Template

  8. CRC Interactive Voice Response System Call Schedule

  9. CRC Interactive Voice Response System Workflow Complete design template * Review with CRC Informatics Implement modifications/corrections Test project is built & tested * Implement modification/corrections * Test new modification * Project is moved to production status

  10. CRC Interactive Voice Response System • How do I request access to the resource? • Contact Carlos Orozco @ 3-2144 (carlos.orozco@vanderbilt.edu) http://www.mc.vanderbilt.edu/crc/informatics • Apply for VICTR funding or add/amend existing project to include IVR on StarBRITE : • https://starbrite.vanderbilt.edu/user/research/index.html

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