WORKSHOP ON BULLYING/HARASSMENT IN THE WORKPLACE

1. WORKSHOP ONBULLYING/HARASSMENT IN THE WORKPLACE Presidents’ Conference March 2013

2. OBJECTIVES • To build on the experience and knowledge of union leaders in order to better understand the differences between bullying and harassment and to equip them with shared knowledge and legal information so that they can eliminate bullying from our workplaces.

3. In your workplace, have you experienced or witnessed: • Threats; or • Isolation

4. HOW B BEHAVIOURS • COERCION & THREATS • Threaten/issue unfair warning or performance assessment/work; • Unreasonable demands and/or consequences, etc. • INTIMIDATION • Instill fear by verbal/physical aggression; • Excessive micromanagement, etc.

5. BEHAVIOURS (cont’d) • EMOTIONAL ABUSE • Put down; • Silent treatment; • Humiliation & disrespect; • Name calling, etc. • ISOLATION • Exclude from social gatherings & important meetings; • Ignore for long periods;

6. BEHAVIOURS (cont’d) • MINIMIZE, DENY & BLAME • Make light of abuse; • Accuse target of hypersensitivity, etc. • SUPERVISORY PRIVILEGE (Abuse of Power) • Take credit for target’s work; • Withhold necessary instruction/feedback, etc.

7. BEHAVIOURS (cont’d) • ECONOMIC ABUSE • Threats of demotion/dismissal to control target; • OTHERS • Create conflict w. Target’s co-workers to incite mobbing; • Co-op senior managers and HR as allies in bullying, etc.

8. WHY • POWER • CONTROL • PREJUDICE

9. SIMILARITY BETWEEN THE DEFINITIONS

10. RECOURSES • CRA Work Place Violence Prevention Policy • CRA Preventing and Resolving Harassment Policy • Collective Agreement between CRA and PSAC, expiry date of October 31, 2012 • Article 19 – No Discrimination; and • Article 20 – Sexual Harassment • Canadian Human Rights Act

11. STATISTICS - BULLYING • 35% of workers have experienced bullying firsthand1 • 62% of bullies are men; 58% of targets are women1 • Women bullies target women in 80% of cases1 • The majority (68%) of bullying is same-gender harassment1 1 Results of the 2010, Workplace Bullying Survey – Workplace Bullying Institute U.S.

12. STATISTICS - HARASSMENT 29% - Victims of harassment in the past 2 years1 From whom: • 54% - Co-workers • 82% - Individuals with authority over the victim • 10% - Individuals working for the victim 12011 Public Service Employee Survey Organizational Results: Public Service of Canada - http://www.tbs-sct.gc.ca/pses-saff/2011/results-resultats/bq-pq/00/org-eng.aspx

13. STATISTICS - DISCRIMINATION 14% - Victims of discrimination in the past 2 years1 From whom: • 63% - Co-workers • 67% - Individuals with authority over the victim • 14% - Individuals working for the victim 12011 Public Service Employee Survey Organizational Results: Public Service of Canada - http://www.tbs-sct.gc.ca/pses-saff/2011/results-resultats/bq-pq/00/org-eng.aspx

15. APPENDICES • Table of Definitions and Recourses / Processes • http://www.ute-sei.org/English/committees/harassment/toolbox/definitions-recourses-processes.cfm • Table of Characteristics and Personalities • http://www.ute-sei.org/English/committees/harassment/toolbox/characteristics-harassor-bully-victim.cfm • Warning Signals Check List • http://www.ute-sei.org/English/committees/harassment/toolbox/warning-signals-checklist.cfm

16. Bibliography • CRA Work Place Violence Prevention Policy • Canada Occupational Health and Safety Regulation – Part XX Violence Prevention in the Work Place http://laws-lois.justice.gc.ca/eng/regulations/SOR-86-304/page-114.html#h-313 • CRA Preventing and Resolving Harassment Policy • Canadian Centre for Occupational Health and Safety – Bullying in the Workplace http://www.ccohs.ca/oshanswers/psychosocial/bullying.html • Canadian Human Rights Commission – http://laws-lois.justice.gc.ca/eng/acts/H-6/FullText.html • PSAC – Workshop on Bullying and Harassment: Forms of Workplace Violence • Mobbing – Emotional Abuse in the American Workplace – N. Davenport, Ph. D., R. Distler Schwartz, G. Pursell Elliott – 1999 • Duluth Model Power and Control Wheel – http://theduluthmodel.org/wheelgallery.php