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Connecting for Success – Business Continuity and Records and Information Management

Learn about the importance of records & information management, vital records, business continuity, disaster recovery, and preparedness for information protection at the NEDRIX Annual Conference 2009. Discover how records provide documented evidence of business transactions, essential information for emergencies/disasters, and maintaining critical business functions. Explore topics like emergency operating records, rights and interest records, policies & guidelines, project management, system backups, and help desk support. Enhance collaboration, control processes, standardize procedures, and minimize risks by aligning critical records and information, identifying process improvements, and consolidating plans. Ensure preparedness for the future with governance, information, direction, management, and monitoring. Contact Records and Information Consultant Donna Malzone for more information.

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Connecting for Success – Business Continuity and Records and Information Management

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  1. Connecting for Success – Business Continuity and Records and Information Management NEDRIX ANNUAL CONFERENCE 2009

  2. Overview • Records and Information Management/Vital Records • Business Continuity • Connecting for Success – Disaster Recovery and Preparedness for Information Protection

  3. Records and Information Management “Records provide documented evidence of business transactions” ISO 15489 • Records Retention Schedule • Department File Plans

  4. Vital Records Essential information necessary for an organization to support its key functions and activities in case of an emergency/disaster. • Emergency Operating Records • Rights and interest records

  5. Business Continuity Critical Business functions are available to customers, suppliers, regulators, and other entities that must have access to those functions and information. • Policies, guidelines, standards, and procedures implemented by an organization • Project management • System backups/continuity • Change control • Help desk

  6. Making the Connections Collaboration Control Process

  7. Where to begin Corporate Records Retention Schedule Department File Plans IT Inventory of Applications Electronically Stored Information “ESI” Data Map Align similarities Know where the critical records and information of the organization exists

  8. Work Together Review all communication documents for conflicts Identify process improvements Is there Conflicting Information? Minimize the Risk Standardize processes across your Programs!

  9. When an unforeseen event occurs having several plans may cause; Delay in decisions Stall in communications Consolidate it! Reduce the Complexity Consider a single integrated plan

  10. Don’t forget Governance • Inform • Direct • Manage • Monitor Work Together

  11. Records and Information Management Business Continuity Vital Records Disaster Recovery (DR) and Preparedness for Information Protection Connecting for Success

  12. Be Prepared for the Future

  13. Thank you Donna Malzone Records and Information Consultant Blue Cross and Blue Shield of Massachusetts, Inc. Donna.Malzone@bcbsma.com 617 246-3534

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