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ONE UN PILOT RWANDA Rwanda UN Staff Townhall Meeting 9 May 2007. It will not work We have no time It is not included in the budget It is not serious Stop talking nonsense It is contrary to the rules It is too expensive We already tried It is already done What will our clients think?

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120 ways to kill a new idea i
It will not work

We have no time

It is not included in the budget

It is not serious

Stop talking nonsense

It is contrary to the rules

It is too expensive

We already tried

It is already done

What will our clients think?

We'll talk of it another time

Let's do a market survey first

It's been working like this for 20 years

We've always done so

Basically, it…

Let's to back to basics

We like people like you

It is politically unacceptable

You don't mean it

I've got a better idea

It is not a simple as you think

It only solves part of the problem

Even if we wanted to do it…

It is technically impossible

The computer is not powerful enough

I'd like to see his face...

You might as well say that we are closing down

It would take a lot of time

We're not in America here

You must be realistic

Well, of course

We'll not change the world

"We must keep the church at the center of the village"

Don't dream

There is no miracle

Let's stick to the point

People will not understand

French people think that…

Let's keep our feet firmly on the ground

We're not a lab

We're losing our way

Nothing will come of it

A bit of common sense!

While we're at it, why not...

Let's form a committee

It's not our problem

It's none of our business

They'll think we're nuts

Wait and see

There aren't all that many solutions

If ifs and ands were pots and pans there's be no need for tinkers

Let's put it in writing

We already said it

It will enrage trade unions

120 WAYS TO KILL A NEW IDEA (I)
how good are we in judging the prospects of changes
"What could our company possibly do with electric games?“ William Orton, CEO of Western Union, refusing to purchase A. Graham Bell's telephone (about 1876)

"It is impossible to fly objects that are heavier than the air“ Lord Kelvin, Chairman of the Royal Society (1895)

"Guitarists bands are dying out“ Decca Corporation, justifying the refusal to sign with the Beatles (1962)

"A 640K-memory should be enough for everyone“ Bill Gates (1981)

HOW GOOD ARE WE IN JUDGING THE PROSPECTS OF CHANGES?
key considerations for all pilots
KEY CONSIDERATIONS FOR ALL PILOTS
  • Need to move forward swiftly but carefully – “rush slowly”
  • Need to ensure clear and frequent communication
  • Need to build appropriate governance
  • Need appropriate “freedoms” and authority
some key questions for all pilots
SOME KEY QUESTIONS FOR ALL PILOTS
  • “One Programme”?
  • “UNDAF-down” approach vs “joint programmes-up” approach?
  • “One Leader”?
  • RCO functions?
  • Engage staff at country level?
  • Regional Office, RDTS, agency HQ, UNDG?
  • “Freedoms” for country teams?
  • Partnerships
  • How to CHANGE?!
six major themes identified
SIX MAJOR THEMES IDENTIFIED

Clarity on value of ‘One UN’

Unclear vision for ‘One UN’

Reservations about resource deployment at country level

Lack of clarity on strategic prioritization process

Misalignment of team interests with reform

Insufficient / inadequate communications

(1) Based on quantitative and qualitative RWA survey responses

Source: BCG analysis

three step approach to communicate continuously and intensively at country level
THREE-STEP APPROACH TO COMMUNICATECONTINUOUSLY AND INTENSIVELY AT COUNTRY LEVEL

Approach

Impact on One UN Programme at Country Level

Approach: communication plan

Develop

1

Alignment and commitment

Appropriately targeted key messages

Clear agreement on tasks and responsibilities within UN communications team

Well informed staff, leading to alignment and commitment to change

UNCT leadership aware of 'change morale' amongst staff

Execute

2

Monitor results

3

one programme
ONE PROGRAMME
  • CPDs and Country Action Plans, CPAP, in line with UNDAF
  • Simultaneously identify joint programmes derived from the UNDAF
  • Inter-agency committee: align CPDs / Country Action Plans with UNDAF
  • Each UNDAF key result area will have senior policy adviser
  • Plans aligned with national planning cycle – EDPRSP
one budgetary framework
ONE BUDGETARY FRAMEWORK
  • Two means of funding:
    • Core resources from agencies (CPDs or Country Action Plans)
    • Resources for UNDAF gap
  • Either would cover agency-specific (UNDAF +) activities
  • Task force will advise RC on criteria and mechanism
  • Funds transferred to
    • Projects
    • Programmes
    • SWAPs
    • Budget support (if feasible and necessary)
one budgetary framework1
ONE BUDGETARY FRAMEWORK
  • Key Result #1
  • (e.g. governance)
  • Core contributions from agencies
  • ‘One Programme’ funding gap
    • Mobilized by RC on behalf of UNCT
    • Allocated by taskforce chaired by RC, with flexibility for earmarks where required
  • Additional fundraising by agencies
one leader
ONE LEADER
  • Firewall
  • Government interaction and accreditation
  • One Programme / One Budgetary Framework
  • Performance Assessment
one office
ONE OFFICE
  • Common security and dispensary
  • Potential further cooperation and efficiency – ICT, procurement, HR
    • empower OMT
  • Joint Recruitment
  • UN House
governance
GOVERNANCE
  • No existing global governance mechanism
  • Local Steering Committee
    • “light-touch”
    • no duplication of existing coordination structures
    • Mandate --- guide and oversee implementation
    • Membership
      • Representatives from UNCT (Funds & Programmes, Specialized Agencies) UN RC, UNICEF, WFP, FAO, WHO
      • Donor and government (chair)
communicatio n
COMMUNICATION
  • Communication strategy (external and internal)
  • New Ideas
    • Town Hall meeting for all staff
    • UNCT members to communicate with specific agency staff
    • Materials for UNCT members to brief staff periodically
    • ‘One UN’ section on Rwanda UN website
    • Strengthened RCO to communicate effectively
  • External needs include
    • Ensuring alignment and shared vision
    • Keeping Regional and HQ levels involved and engaged
    • Taking advantage of experiences and best practices from other pilots
key one un milestones the beginning of our roadmap
KEY ‘ONE UN’ MILESTONES: THE BEGINNING OF OUR ROADMAP
  • ASAP
  • Signed 5 April
  • By end May
  • September/Oct
  • End2007
  • End2007
  • ASAP
  • Alwaysongoing!
  • ‘One UN’ steering committee established
  • Concept note on ‘One UN’ summarizing agreements and implementation steps
  • UNDAF finalized and approved by government
  • Country Programme Documents approved by Boards
  • Country Programme Action Plan completed
  • Code of Conduct for RC and UNCT members regarding ‘One Leader’ and ‘One Team’
  • One Office “quick wins” identified and implemented
  • Communication
during change unct rwanda can expect to go through an emotional journey

From “The Change Monster” by Jeanie Duck, used with permission

DURING CHANGE, UNCT RWANDA CAN EXPECT TO GO THROUGH AN EMOTIONAL JOURNEY

Note: This curve reflects the 'classic' situation if change is well managed. In other situations the curve may evolve dramatically differently