Pros & Cons of Global Service Delivery Models. October 4, 2010. Presented by: Julian Yates & Jessica Regenold. Agenda. Key Influencers Options among Existing Service Delivery Models Reporting &Transparency Considerations Cost to Administer Pros & Cons . Key Influencers.
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October 4, 2010
Presented by: Julian Yates & Jessica Regenold
Service delivery expectations (language, time zone)
Currentdelivery model – who has accountability for the program
Regional Variations Dependent on:
Split Model Dependent on:
Key metrics, e.g., immigration or tenancy management expiration dates
Spend by assignee and program
Invoicing and/or AR type data
Expertise and Best Practice
Assumption: all data is managed in one system by the T1 service provider