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Pros & Cons of Global Service Delivery Models. October 4, 2010. Presented by: Julian Yates & Jessica Regenold. Agenda. Key Influencers Options among Existing Service Delivery Models Reporting &Transparency Considerations Cost to Administer Pros & Cons . Key Influencers.

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Pros & Cons of Global Service Delivery Models


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pros cons of global service delivery models
Pros & Cons of GlobalService Delivery Models

October 4, 2010

Presented by: Julian Yates & Jessica Regenold

agenda
Agenda
  • Key Influencers
  • Options among Existing Service Delivery Models
  • Reporting &Transparency Considerations
  • Cost to Administer
  • Pros & Cons
slide3
Key Influencers

Service delivery expectations (language, time zone)

KEYINFLUENCERS

Currentdelivery model – who has accountability for the program

slide4
Options Among Existing Models

Centralized

  • In one location to manage the entire program

Regional Variations Dependent on:

  • Home or host country location
  • Business entity supporting the assignment financially
  • Location where the company HR and compensation functions reside

Split Model Dependent on:

  • Degree of outsourcing
  • Existing hand-off between internal stakeholders for home and host activities
  • Number of Tier 1 suppliers engaged (compensation, logistics, tax)
slide5
Reporting & Transparency

Operational/logistical data

Key metrics, e.g., immigration or tenancy management expiration dates

Spend by assignee and program

Invoicing and/or AR type data

slide6
Costs to Administer

Volume discount

Scalability

Expertise and Best Practice

Efficiency

slide7
Pros and Cons by model

Centralized

Assumption: all data is managed in one system by the T1 service provider

Pros

Cons

slide8
Pros and Cons by model
  • Regional
  • Assumption: all data is managed in one system by the T1 service provider

Pros

Cons

slide9
Pros and Cons by model
  • Split Model
  • Assumption: all data is managed in one system by the T1 service provider

Pros

Cons