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Avaya IP Office Telephone System End-User Training

Avaya IP Office Telephone System End-User Training

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Avaya IP Office Telephone System End-User Training

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  1. Avaya IP Office Telephone System End-User Training Presented by: Teltek , Westminster, MD 1.866.9.Teltek . .

  2. 5410 Features Soft Keys MenuScroll Programmable Keys ExitsMenu Voicemail Access Hold Speaker Transfer Conference Button Headset Conference Drop Mute Redial Ringer/Handset/Speaker/Headset Volume Control 1.866.9.Teltek

  3. Call Appearances • Call appearances are necessary to make a call • When you lift the receiver, the dial tone heard is an internal dial tone • To retrieve an outside dial tone, ‘9’ must be pressed before dialing the number Call appearance screen 1.866.9.Teltek

  4. Call Park • Call Park allows the user to hold the call in an ‘open access area’ where any user can access the call • With the caller on the line, press either ‘CPark1’ or ‘CPark2’ • Let the desired recipient know which park the caller resides Call Park 1.866.9.Teltek

  5. Intercom • Press intercom button • Enter extension of person you are trying to reach • Upper right corner of display, press ‘Done’ • OR • Press intercom button • Directory option • Type first few letters of person’s first name • Upper right corner of display press, ‘IDial’ 1.866.9.Teltek

  6. Paging • Lift handset • Use left/right arrows to scroll until Paging appears on display • Press Paging button • Make announcement Left/right arrow keys 1.866.9.Teltek

  7. Do Not Disturb (DND) • Use left and right arrow to display DoNotDisturb (DND) on the display • Use corresponding toggle button to turn feature on and off Left/right arrow keys 1.866.9.Teltek

  8. Visual Voice • Allows user to view voicemail box from display on the phone • Allows you to fast forward and back up within message • Displays Number of voicemails • New • Old • Saved 1.866.9.Teltek

  9. Speaker Phone • Full duplex speaker which allows you to listen and speak simultaneously • Can start dialing and speaker will automatically engage Speaker 1.866.9.Teltek

  10. Headsets • With Avaya certified headsets, user does not need to press ‘Headset’ button on phone • Usage ranges approximately 150 feet from base phone • Press button on side of headset to activate • Use phone key pad to complete call Headset button 1.866.9.Teltek

  11. Volume • Volume button controls • Speaker Volume • Engage speaker • Press up or down arrow until desired ring tone is heard • Ringer Volume • Press up or down arrow until desired ring tone is heard • Handset Volume • Lift handset • Press up or down arrow until desired ring tone is heard • Headset Volume • Engage headset • Press up or down arrow until desired ring tone is heard Volume Control 1.866.9.Teltek

  12. Voicemail: Retrieving Messages • Press voicemail button • Enter extension number and press # • Enter password and press # • Press ‘2’ to Get Messages • Press ‘0’ to skip header and listen to your message • Press ‘*3’ to delete message • Press ‘1’ to forward to another user Voicemail button 1.866.9.Teltek

  13. Voicemail: Administering Personal Greetings • Press voicemail button • Enter extension number and press # • Enter password and press # • Press ‘3’ to change your personal greeting • Press ‘0’ to listen to your current greeting • Press ‘1’ to change a greeting • Press ‘3’ to activate a greeting Voicemail button 1.866.9.Teltek

  14. Conferencing • The 5410 can conference up to 3 callers without degradation in quality • To conference more than 3 callers, we recommend using the conference bridge • To conference callers using conference button • Have first caller on the line • Press conference button and dial number • Once caller is online, press conference again and callers will be bridged together • Repeat above steps to add additional callers • The last person added to the bridge can be dropped using the Drop Key Conference Drop 1.866.9.Teltek

  15. Call Forward • From phone to be forwarded • dial * 07 * 9 # • 2 beeps indicate success • ** This stores number in users configuration • To activate, • press forward button on phone • OR • *01 to turn on and *02 to turn off feature 1.866.9.Teltek

  16. Setting Up Speed Dials • Press one of the four Soft Keys • Press the ‘Options’ key (second from the right) • Use left/right arrows to scroll until ‘Speed Dials’ appears in display window • Press ‘Speed Dials’ key Options Key 1.866.9.Teltek

  17. Call Log • The Call Log displays missed, answered, outgoing calls as well as the time of call • Press one of the 4 soft keys • Select Log (Second from Left) • Select which type of call you are searching • Use left/right arrow keys to search calls under that heading • Press the key to the right of the number to display call details Log Button 1.866.9.Teltek

  18. Ring Options • Ring options allows user to adjust ring tone and message indicator light • 8 different ring patterns • Flashing message lamp • Press soft key • Select ‘Options’ • Ring options • Use left/right arrow keys to view different options • Identify desired ring tone and press save Options key 1.866.9.Teltek

  19. Accessories and Options • Customized communications solution that will give your company a competitive advantage. • In Partnering with Avaya, Teltek provides a wide variety of new phone systems, applications, maintenance options, and accessories that will empower your business to communicate more effectively. 1.866.9.Teltek

  20. Questions?? 1.866.9.Teltek

  21. “We Look Forward to Serving You” About Us: Teltek Systems, Inc. is a second generation, family owned and operated telecommunications solutions integrator.  As a Certified Avaya Business Partner, Teltek’s knowledgeable staff specializes in current Voice over Internet Protocol (VoIP), digital, hybrid, and key telephone systems in the small to mid-sized market place.  Teltek distinguishes themselves by offering one-stop service and bundling a large variety of products and services such as: communications architecture and consulting, unified messaging, mobility solutions, voice and data cabling and local, long distance & internet brokerage services. 1.866.9.Teltek