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Enhancing User Experience: Preliminary Test Results of Online Forum PATIO in a Multi-Contextual Living Lab Environment

This article discusses the preliminary experiences with test users on the online forum PATIO in a multi-contextual Living Lab environment. Insights from 49 test users and 115 comments shed light on the importance of user involvement, accessibility, flexibility, diversity, ease of use, and connectivity. Key lessons learned include providing interesting test projects, offering incentives, and giving feedback. For more information, visit www.patiolla.fi.

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Enhancing User Experience: Preliminary Test Results of Online Forum PATIO in a Multi-Contextual Living Lab Environment

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  1. Preliminary experiences with test user online forum PATIO in a multi-contextual Living Lab environment Santa Laizane Lotta Haukipuro Center for Internet Excellence University of Oulu, Finland ISM2012 Innovation through Social Media, Oslo, December 3, 2012

  2. Accessibility Flexibility Diversity Ease of use Connectivity

  3. User involvement in developing PATIO online survey at PATIO January – April, 2012 49 test users115 comments “I feel that the reward points system has proved its effectiveness since many online users have been participating in the discussion” (test user A) “Colors can be always discussed because there are many tastes” (test user B)

  4. Key lessons learned: • provide interesting test projects • “Reward points have been encouraging, but, of course, suitable projects for one’s profile should be provided often” (test user C) • provide incentives for test users • “I think it will definitely enhance active participation because people will feel more motivated when they can receive a reward” (test user D) • give feedback

  5. www.patiolla.fi Thank you for your attention! santa.laizane@cie.fi lotta.haukipuro@cie.fi

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