SMAT Training

1. SMAT Training Saint Gobain Building Distribution NA Walter C. Fluharty, Psy.D., CEES Health, Safety and Environmental Manager

2. Quick Review An assessment will allow safety professionals to evaluate the effectiveness of their organization’s safety efforts. • Tool to capture employee perceptions and used by organizations to make informed decisions on where to place resources to obtain optimum results, visibility and worker buy-in.

3. Working Well Employees genuinely concerned about each other. Efforts to improve safety recognized and employees feel empowered. Opportunities Manager dedication to safety questioned. Employees desire more involvement. Some basic training needs were not being met. Findings of Assessment

4. Mandate From Parent Company Implement the corporate Behavioral Based Safety Process (SMAT) by June 2010. Distribution delayed one full year!

5. SMAT? • Senior Manager Audit Tool • Safety Management Audit tool Safety Matters All the Time

6. SMAT? • Hybrid of Behavior-based safety observation and feedback process • Sample of employee behaviors as they relate to safety • Positive reinforcement of safe behaviors

7. SMAT? • Opportunity to assess effectiveness of our safety processes; training, procedures, JHAs, etc. • Coaching atrisk behaviors which cause “concern” • Forum for discussion and solving of safety concerns with employees in a focused way

8. SAFETY PYRAMID FATALITIES TF-1 LOST WORKDAYS TF-2 RECORDABLES TF-3 FIRST AID TF 4 NEAR MISS

9. SAFETY PYRAMID FATALITIES TF-1 LOST WORKDAYS TF-2 RECORDABLES TF-3 FIRST AID AND TF 4 NEAR MISS BEHAVIORS • Safety Culture • Vision • Goals • Policy • Values • Work Environment • Design (Ergonomics) • Job/Peer Pressure • New Product Lines • Management System • Accountability • Measurements • Essential Process Elements

10. Relationship between Behavior, Attitude and Culture Attitude Behavior Culture

11. Behavior is a Function of Consequence

12. Behavior is a Function of Consequence • Significance – Positive or Negative • Timing – Immediate or Future • Probability – Certain Or Uncertain

13. ABC Analysis (PIC/NIC) Antecedents Behavior Consequences EDENTS P/N C/U I/F Heart Disease Lung Disease Cost Dirty Stinks Criticism Holes In Clothes Fires Taste Nicotine Stimulant Relaxation Fills time N N N N N N N N P P P P P F F I I I I F F I I I I I U U C U U U U U C C C C C Nicotine addiction Boredom Stress Meals Alcohol Coffee Telephone Driving Ash tray Going to bed Break time Smoking cigarettes The Problem Pinpointed Performance *Remember, consequences are from the point of view of the performer(s).

14. How SMAT will work ? • Add PIC Consequence - FEEDBACK • Encourage problem solving • Tool for Safety Huddles

15. How SMAT will work? • Observation Card (front)

16. How SMAT will work? • Observation Card (back)

17. Successful Observation and Feedback • Observe at a safe distance. • Stop any imminent danger! • Start with the positives – R+ • Show Concern • Ask: - “Why?” - “How can we do this differently?” - “How can I help?”

18. Your Role in SMAT Senior Leaders: • Conduct one SMAT (Observation and Feedback) each time you visit a Branch • Share SMAT with the Branch for problem solving at the next “Safety Huddle”

19. Your Role in SMAT Branch Team Members: • Five (5) Observations per branch/month • Will be prompted by “Safety Playbook” • Actively participate in the observation with the observer • Active discussion and feedback • Be open to coaching of observed “AT RISK” behaviors • Review each SMAT Observation at “Safety Huddles” and problem solve. • Participate in correcting safety issues that arise

20. SMAT Barriers to success? • Arguments • Not wanting to be observed • Consistency • Association with discipline Future Expansion • Develop proactive metrics (# SMATs, Corrective Actions, etc,)

21. Any questions?????