Copyright © 2006-2007 The Beyond Intractability Project Beyond Intractability is a Registered Trademark of the Universit

1. Copyright © 2006-2007 The Beyond Intractability ProjectBeyond Intractability is a Registered Trademark of the University of Colorado PowerPoint Summary of: Emotions

2. Slide 2: • Emotions and Conflict • Emotions are both a cause and a • result of conflict • Positive emotions are key to • conflict resolution • Conflicts are fueled by emotional • needs (love, closure…) PowerPoint Summary of: Emotions

3. Slide 3: Emotions and Conflict II Emotion can overcome logic --sometimes emotional issues become more important than substantive issues PowerPoint Summary of: Emotions

4. Slide 4: • Emotions and Conflict II • Emotion frames conflict – • shaping parties’ view of: • Relationships • Fairness • Relative power • Relative status PowerPoint Summary of: Emotions

5. Slide 5: • Emotion in Negotiation • Emotions can influence negotiations and • mediations either positively or • negatively • Positive emotions foster: • Problem solving • Creativity • Respect for others’ perspectives • Improved cognitive ability • Negative emotions foster: • Inaccurate judgments • Lessened concern for the other parties’ preferences • Neglect of one’s own instrumental goals PowerPoint Summary of: Emotions

6. Slide 6: • Emotion in Negotiation II • Emotions can inform us of our • adversaries’: • Commitment • Sincerity • Needs • Values PowerPoint Summary of: Emotions

7. Slide 7: • Recognizing and Using Emotions • To use emotion effectively: • Acknowledge --emotions in yourself and others • Determine --their source • Manage --you own negative emotions PowerPoint Summary of: Emotions

8. PowerPoint Summary of: Emotions • Slide 8: • Recognizing and Using • Emotions • To use emotion effectively: • Allow --the other side to express their feelings without dismissing them • Empathize --with the other • Reframe -- your positions and interests in a less emotionally-threatening manner