Update on Sales АХА Group 4M 2010 Current results and next steps

1. Update on SalesАХАGroup 4M 2010 Current results and next steps 19.05.2010 Name Title

2. АХА GroupGWP YTD Apr, 2010 Share of sales channels Sales per products

3. АХА Group Corporate sales YTD Apr, 2010 Corporate sales structure Share Corporate sales +12pt

4. АХА IGWP YTD Apr, 2010

5. Sales Advancement Q1-2 2010 B&P • Bank Sales channel 7 Banks added to cooperation • Bank of Cyprus • BM Bank (biggest limit) • Kiev Bank • Famil’nyi Bank • Agrocom Bank • Dongorbank • ING Bank • Partnership sales • Joint programs with Banks and major car importers: • Index Bank and TOYOTA Ukraine • Index Bank and Auto International (Mazda & Suzuki) • Index Bank and Subaru Ukraine • Index Bank and Audi • Universal Bank and Winner Imports Ukraine (Ford) • Universal Bank and NIKO (Mitsubishi) • Joint programs with car importers and incorporated • RCI FSU and NISSAN Ukraine • RCI FSU and RENAULT / DACIA Ukraine Plan: 48,49M UAH Fact: 71,07 M UAH Above the plan 68 % ! NEW BUSINESS GWP: 17,5М UAH

6. Agency network sales update [19.05.2010] Name Title

7. YTD April, 2010 Dynamics main KPIs - 315 agents - 81 agents +47 agents - 34 agents Sales per products

8. Forecast 2010 Forecast main KPIs Main problems Budget implementation • Some ofAgents want to avoid registration in 1C because all official revenue are taxed by 15%. Private entrepreneur does not pay tax 15% from their sales. Agents try to be gathered into 1 group with private entrepreneur. • Agents don’t receive commission on time • IT Agency functional in 1C does not work in outlets

9. Further steps current status Intensive development • The introduction of a new motivation system • The implementation of the MAG’s efficiency evaluation system • Rotation of non (low) – effective MAGs • Identification of successful agents in other sales channels to move them to the TAN • Implementation of the new products “Property Apartments” and “Property House” • Develop the new product “Business Property” • Review (to decrease) PA tariffs as non-competitive • Implement changes in 1C to monitor agents – retention, lapse rate, productivity etc. • IT solution for the fast and on-time TAN commissioning • Extended usage of “GALAXY” – on the field agents level • Development & implementation of the “Dispatcher System” – connecting to Multi-Access • Animation Activities • Become an exclusive insurance partner of Realtor Estate brokers, members of Realtor Chamber of Ukraine • Individual and Collective property insurance in Condominiums • To use agents from L&P Networks and networks of regional brokers In process In process In process done done Extensive development New channels to agree

10. Trainings & seminarsJanuary-May HQ trainers • product seminars • sales trainings • trainings on management of agents’ group 37 trainings 18 seminars 4 trainings Total: 59 trainings Agency MAGs Agents

11. Results & tasks1-2nd quarter • Done (January-May): • More than 400 agents and MAGs (in regions where the Agency Network is created) have passed training on sales and products • MAGs are trained to uniform standards of agency groups work organization (including organization of training for agents by MAGs) • Trainings on property insurance and other products in all regions are done • In progress - agents of all divisions remote certification about knowledge of insurance of property • To Do (May-June): • Sales trainings and products seminars for agents and MAGs in regions where the Agency Network has created in 1-2nd quarters 2010 • Trainings on recruiting for MAGs • Seminars for MAGs on motivation system of MAGs and agents • Organize (support + control) regular trainings for agents by MAGs in regions • Organize a motivational meeting of Agency Network (in June) • Fulfill the training plan and to fulfill the requests of Agency Network about training

12. Channel share Agency Networkin portfolio AXAI,2008-2012 2012 2009 2010 2011

13. Evolution of GWP, Number of Agents, MAGs and other staff 2010-2012

14. Fact 2009 – Budget 2010