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RBA 101 – OBA 101 Some NEW AND REVISED SLIDES 30 AUG 2013. FPSI www.raguide.org www.resultsaccountability.com www.resultsleadership.org RBA OBA Facebook Group. RESULTS BASED BUDGETING. Do we need it?. POPULATION ACCOUNTABILITY. Is it working?. PERFORMANCE ACCOUNTABILITY.

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slide1

RBA 101 – OBA 101

Some

NEW AND REVISED SLIDES

30 AUG 2013

FPSI

www.raguide.org

www.resultsaccountability.com

www.resultsleadership.org

RBA OBA Facebook Group

slide3

RESULTS BASED BUDGETING

Do we need it?

POPULATION ACCOUNTABILITY

Is it working?

PERFORMANCE ACCOUNTABILITY

slide5

IS IT A RESULT, INDICATOR OR PERFORMANCE MEASURE?

1.Safe Communities

2.Crime rate

3.Average police response time

4.Healthy people

5.Rate of Type 2 Diabetes

6.People have living wage jobs and income

7.% of people with living wage jobs and income

8.% of participants in job training who get living wage jobs

RESULT

INDICATOR

PERF. MEASURE

RESULT

.

.

INDICATOR

.

.

RESULT

.

.

INDICATOR

.

.

PERF. MEASURE

.

|

slide6

IS IT A RESULT, INDICATOR OR PERFORMANCE MEASURE?

1.Healthy people

2.Rate of drug resistant tuberculosis

3.% of kept appointments at health clinic

4.Safe children

5.Rate of confirmed child abuse and neglect

6.People have living wage jobs and income

7.% of people with living wage jobs and income

8.% of participants in job training who get living wage jobs

RESULT

INDICATOR

PERF. MEASURE

RESULT

.

.

INDICATOR

.

.

RESULT

.

.

INDICATOR

.

.

PERF. MEASURE

.

|

slide7

The

20-60-20

RULE

slide8

RBA expert in each unit

1. Ask each program to assign someone to become the in-house RBA expert. (Treat this like a technical support function like an in-house computer expert.)

2. Have these people practice and get good at selecting performance measures and running the Turn the Curve Exercises.

3. Create a network of in-house experts so they can support each other, learn how to do joint RBA training and coaching.

4. Ask the in-house experts to review the RBA Self- Assessment Questionnaire (and create a score if useful) on a regular basis.

slide9

LR

UR

Baseline & Story

Primary v. Secondary

Direct v. Indirect

Internal v. External

slide10

Service: __________________________________

Hospital

Job Training

School

Fire Department

How well did we do it?

How much did we do?

Primary customers

Unit cost

persons trained

patients

students

#

Workload ratio

Primary activity

% of ___x___ that happen on time

job courses

alarms responded to

diagnostic tests

hours of instruction

#

Is anyone better off?

If your service works really well,how are your customer's better off?

#

students who graduate

persons who get jobs

patients who fully recover

fires kept to room of origin

%

slide13

Provision 1. Specify the 3 to 5 most important performance measures (from the How well did we do it? and Is anyone better off? categories).

Next Generation ContractingContract Provisions

Provision 2. Specify that the contractor will use a continuous improvement process (the RBA 7 Questions).

Provision 3. Specify how the funder and contractor will work in partnership to maximize LR customer results (quarterly meetings using the 7 questions as the agenda).

Provision 4. Specify that the funder will work with the funding community to simplify and standardize contracting and performance reporting.

slide14

Next Generation ContractingContract Provisions

Provision 5: : Clear articulation of role in population/community well-being using the language of contribution not attribution.

Provision 6: 10% for quality management and administration.Provision 7: Multi-year funding using 3 year rolling contracts

Provision 8: Use of targets that are fair and useful.

Provision 9: Fund flexibility and virtual funding pool: transfer of up to 10% across line items and program lines.

Provision 10: Request for Results: Getting past the sometimes negative effects of competitive RFP contracting or tendering.

slide15

Population Accountability

Result: to which you contribute to most directly.

Indicators:

Story:

Every timeyou presentyour program,

Use atwo-partapproach.

Partners:

What would it take?:

Your Role: as part of a larger strategy.

Your Role

Performance Accountability

Program:

Performance measures:

Story:

Partners:

Action plan to get better:

slide16

Population Accountability

Result: to which you contribute to most directly.

Indicators:

Story:

Every timeyou presentyour program,

Use atwo-partapproach.

Partners:

What would it take?:

Your Role: within the larger strategy.

Your Role

Performance Accountability

Program:

Performance measures:

Story:

Partners:

Action plan to get better:

slide17

Population Accountability

Result: to which you contribute to most directly.

Indicators:

Shortcut

Story:

Every timeyou presentyour program,

Use atwo-partapproach.

Partners:

What would it take?:

Your Role: as part of a larger strategy.

Your Role

Performance Accountability

Program:

Performance measures:

Story:

Partners:

Action plan to get better:

slide18

RBA in a Nutshell2 – 3 - 7

plus language discipline

Results & Indicators

     Performance measures

2 - kinds of accountability

Population accountability

     Performance accountability

3 - kinds of performance measures.

How much did we do?

     How well did we do it?

     Is anyone better off?

7 - questions from ends to means in less than an hour.

Baselines & Turning the Curve

slide19

65%

Now

Creating a Working Baselinefrom Group Knowledge

Indicator or Performance Measure

Not OK?

Forecasting

Backcasting

slide20

Turn the Curve Exercise: Population Well-being

5 min: Starting Points- timekeeper and reporter- geographic area- two hats (yours plus partner’s)

10 min: Baseline- pick a result and a curve to turn- forecast (to 2016) – OK or not OK?

15 min: Story behind the baseline- causes/forces at work- information & research agenda part 1 - causes

Two pointers to action

15 min: What works? (What would it take?)- what could work to do better?- each partners contribution- no-cost / low-cost ideas- information & research agenda part 2 – what works

10 min: Reportconvert notes to one page

slide21

4. --------- Off the Wall

ONE PAGE Turn the Curve Report: Population

Result: _______________

Indicator(Lay Definition)

IndicatorBaseline

Story behind the baseline --------------------------- --------------------------- (List as many as needed)

Partners --------------------------- --------------------------- (List as many as needed)

Three Best Ideas – What Works1. --------------------------- 2. --------------------------- 3. ---------No-cost / low-cost

SharpEdges

4. --------- Off the Wall

slide22

Turn the Curve Exercise: Program Performance

5 min: Starting Points- timekeeper and reporter- identify a program to work on- two hats (yours plus partner’s)

10 min: Performance measure baseline-choose 1 measure to work on – from the lower right quadrant- forecast (to 2016) – OK or not OK?

15 min: Story behind the baseline-causes/forces at work- information & research agenda part 1 - causes

Two pointers to action

15 min: What works? (What would it take?)-what could work to do better?- each partners contribution- no-cost / low-cost ideas- information & research agenda part 2 – what works

10 min: Reportconvert notes to one page

slide23

4. --------- Off the Wall

ONE PAGE Turn the Curve Report: Performance

Program: _______________

Performance Measure (Lay definition)

PerformanceMeasureBaseline

Story behind the baseline --------------------------- --------------------------- (List as many as needed)

Partners --------------------------- --------------------------- (List as many as needed)

Three Best Ideas – What Works1. --------------------------- 2. --------------------------- 3. ---------No-cost / low-cost

SharpEdges

4. --------- Off the Wall

slide24

Turn the Curve Exercise – LessonsTalk to Action in an hour

1. How was this different from other processes? What worked and what didn’t work?

2. Why did we ask for:

a. Results before indicators? b. Forecast? c. Story? d. No cost / low cost? e. Two hats? f. Crazy idea?

g. Only 3 best ideas?

3. Do you think a lay audience could understand the reports?

4. How many think you could lead this exercise with a small group?(2+ curves at the same time)

next steps
Next Steps:

1. What’s one thing I could personally do with what I learned today?

2. What’s one thing I would like to ask someone else or some organization to do to support this work?

resources
Resources

www.raguide.org

www.resultsaccountability.com

RBA Facebook Group

Book - DVD Ordersamazon.comresultsleadership.org