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SUPERVISION: ESSENTIAL JOB OF A MANAGER

This presentation provides an overview of the essential role of supervision in performance monitoring and feedback. It covers the various roles and skills supervisors need, such as communication, delegation, decision-making, and emotional intelligence. The importance of aligning performance goals with organizational objectives is emphasized, along with the stages of the performance management cycle. The rules for effective monitoring and supervision, including getting involved, open communication channels, employee development, establishing standards, and providing feedback, are also discussed.

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SUPERVISION: ESSENTIAL JOB OF A MANAGER

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  1. SUPERVISION: ESSENTIAL JOB OF A MANAGER Presentation by: Basanta Raj Sigdel

  2. Overview • Supervision: Roles and Skills • Performance monitoring and feedback • 5 Rules

  3. Trainer Coach Planner Controller SupervisoryRoles and Responsibilities Scheduler Leader Motivator Recruiter Supervisors Play Many Roles

  4. Communication Skills Political Skills Entrepreneurial Thinkingand Creativity Skills Delegation Skills Essential Supervisory Skills Decision-Making Skills Computer/Technology Skills Technical Skills Emotional Intelligence and Self-awareness Team-Building and Leadership Skills Administrative Skills Time Management Skills Essential Skills for Successful Supervisors

  5. Performance is the CORE Performance

  6. PERFORMANCE Monitoring and feedback

  7. Essence of Performance Management • Enable employees to know exactly where they stand and what they need to focus on to improve their own performance and to grow within the organization.

  8. Purpose of PM Policy Designed to establish a system for: • aligning performance goals with organization’s strategic goals; • setting performance & career development goals & objectives; • monitoring employee progress, providing constructive feedback, & evaluating performance.

  9. Aligning goals

  10. Goal alignment

  11. Stages of PM cycle Phase I Planning Phase III Evaluation Phase II Monitoring

  12. Performance monitoring

  13. Exercise

  14. Employee involvement

  15. Performance documentation Both Employee and Supervisor are encouraged to maintain documentation in support of performance evaluation. Supervisor • Supervisor’s File A confidential file for each employee containing any notes, Memos, work samples, interim evaluation, previous employee evaluations, disciplinary actions, etc. Employee • “Me” File A confidential file containing any notes, Memos, work samples, etc.

  16. PM timetable Dec-Jan Due date set by organization

  17. Giving performance feedback • Feedback must be: • Current • Behavior driven • On the spot • In reality

  18. Rules for effective monitoring and supervision

  19. Rule No. 1: Get Involved • Know your people • Get out from behind your desk • Don’t be over-involved • Show Interest • Sense of mission • Have a plan • Share your vision

  20. Rule No. 2: Open Channels of Communication • Encourage discussion • Resolve conflict • Listen • Remain in control

  21. Rule No.3: Give your people a chance to develop • Match the people to the work • Be aware of requirements and limitations • Education and training • Professional Courses, Temporary Duty Assignment, Additional Duties • Be Flexible • Welcome Change

  22. Rule No.4: Establish Standards and Stick to them • Service standards • Personal standards • Enforce them • Excellence begins with you

  23. Rule No.5: Provide Feedback • Constructive criticism • Praise in public and discipline in private • Don’t be afraid to approach them • Ask for their views/opinions

  24. Thank you

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