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Core Network Field Operations Operating Model Company Forum 06 Feb 2013

Core Network Field Operations Operating Model Company Forum 06 Feb 2013. CNFO OPERATING MODEL. Legal Notice This document, and the attachment/s thereto are intended strictly for the addressee(s), and should only be used for the purposes originally intended for.

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Core Network Field Operations Operating Model Company Forum 06 Feb 2013

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  1. Core Network Field Operations Operating Model Company Forum 06 Feb 2013

  2. CNFO OPERATING MODEL Legal Notice This document, and the attachment/s thereto are intended strictly for the addressee(s), and should only be used for the purposes originally intended for. Any use of this document, or its attachments, by any one, and for any purpose other than for its original intent, is a violation of the confidentiality agreement stipulated by this statement. In such a case, Telkom reserves the right to claim direct, indirect, special or consequential damages, including, and  without limitation, any loss of profits, loss of revenue, loss of income, business interruption, loss of programs or data to the value as determined by Telkom. Telkom shall also not be liable to any third party for damages of whatever nature suffered, as a result of the usage of this document for any purpose or reason other than that intended for.

  3. CNFO OPERATING MODEL Core Network Field Operations Terrestrial Operations Satellite Operations Submarine Cable Operations Maritime Operations

  4. CNFO OPERATING MODEL • Content • CNFO Core Purpose • Alignment with ETOM • Core Network Field Operations divisions • Terrestrial Operations • Submarine cable Operations • Satellite Operations • Maritime Operations • Key Drivers / Guiding Principles • Gap Analyses • Change Strategy • Regional Administration and Support • Consolidated Support Functions • Q & A

  5. CORE NETWORK FIELD OPERATIONS (CNFO) • CNFO Core Purpose • In CNFO our core purpose is to Create a High Performance Customer Centric Caring Culture Delivering Service • CNFO Function • To ensuring the maintenance, installation and improvement of the core, complex, high speed network in Telkom, maritime, undersea cable, radio and earth station divisions in the company” • Purpose of the Operating Model • The purpose of the operating model is to ensure the optimal deployment & management of people resources, standardise, regroup, refocus, and realign the functions within CNFO with a minimum disruption to operations and impact on people. • From a company perspective, we are realigned to ETOM and ITIL model • Operating Model will ensure alignment within NCO based on the centre strategy

  6. CNFO OPERATING MODEL Telkom’s operations aligns with the ITIL and eTOM model The graphic representation of an eTOM model consists of rows and columns, the intersections of which denote specific business processes. eTOM processes fall into three broad sections: "Strategy, Infrastructure & Product", "Operations", and "Enterprise Management", as shown in the following diagram CNFO operates primarily within the Resource Management & Operations layer NCO CNFO eTOM model

  7. CNFO OPERATING MODEL • Within Core Network Field Operations there are four (4) key areas of operations namely • Terrestrial Operations • Submarine Operations • Satellite Operations • Maritime Operations • Operational Interface touch points • Terrestrial operations primarily interfaces the centres (ISD, CNOM, SSC) and secondary interfaces the regional based services organisations (NIP / NFS etc) • Maritime Operations primarily interfaces with shipping community and from an organisational point of view SAMSA, ICASA, DOT, and ATNS • Submarine Cable Operations primarily interfaces submarine cable landing parties, centre (INOC) , Global Capacity Business including Submarine cable consortiums • Satellite Operations primarily interfaces with centre (INOC) • National Logistic and Support functions supports the business across the patches and is key in terms of network reliability and field support • HR & Finance Business Partners supports CNFO nationally with regional presence

  8. CNFO OPERATING MODEL Core Network Field Operations Terrestrial Operations Submarine Cable Operations Maritime Operations Satellite Operations National Logistic and Support National Spares and SHE Support Business Partners – HR and Finance

  9. CNFO OPERATING MODEL Mapping of functional areas across regional domains

  10. FUNCTIONAL DOMAIN – TERRESTRIAL OPERATIONS • Terrestrial Operations are based on a patch concept and areas are assigned to ops managers with MDF and dispatchable staff in line with the Tiered Model i.e. Tier 0 supported by RTS • Staff within the patch are multi-skilled in terms of the technology deployed i.e. transmission, data, microwave switching etc. • The greater portion of CNFO staff operates within the Terrestrial Operations, where the bulk of the staff are dispatchable using Advantex while a small component is non-dispatchable with workflow either by Webforce, Unibase or telephonically • Field Operations • (wall-to-wall) • MDF • Quality • Acceptance • Regional Alarm Platform Support • Regional Technical Support • DC Power

  11. FUNCTIONAL DOMAIN – TERRESTRIAL OPERATIONS Terrestrial operations can be segmented into two types of field operations namely Rural / Deep Rural and Urban operations • Skills mix will significantly change in the urban areas as a result of the NG NEC roll-out where staff in these areas of the business will become more IP centric • Staff deployed in the Rural areas will continue to focus on the legacy networks with pockets of NG NEC areas

  12. FUNCTIONAL DOMAIN – TERRESTRIAL OPERATIONS Specialised functions within Terrestrial Operations

  13. FUNCTIONAL DOMAIN – SUBMARINE CABLE OPERATIONS Submarine Cable Operations deals with the maintenance and operations of the submarine cable connecting South Africa with the rest of world via SAT3/WASC/SAFE, WACS and EASSY systems Staff are required to work shifts to ensure 24 x 7 operations at Melkbosstrand while the other landing stations operate normal hours and perform call-out afterhours

  14. FUNCTIONAL DOMAIN – SATELLITE OPERATIONS Hartebeesthoek performs support for all satellite communications and related equipment to ensure the maximum reliability and availability of services. Changing dynamics in services and new technology from voice and data into a NGN IP solution within the Satellite operations requires the need to review the current operations to understand and align the new functions with the Operating Model. Staff are required to work shifts to ensure 24 x 7 operations including after-hours call-out

  15. FUNCTIONAL DOMAIN – MARITIME OPERATIONS Maritime Operations can be segmented into two types of operations namely Maritime Radio Operators and Maritime Technical Operations

  16. CNFO OPERATING MODEL - Key Driver / Guiding Principles

  17. CNFO OPERATING MODEL - Key Driver / Guiding Principles

  18. CNFO OPERATING MODEL – Gap Analyses Standards Mapping & JD Consolidation Functions

  19. CNFO OPERATING MODEL – Change Strategy

  20. CNFO OPERATING MODEL – Change Strategy

  21. CNFO OPERATING MODEL – Regional Administration and Support Consolidate and Reorganise the Regional Administration and Support Technical Core Technical Function (OP1) Alarm Platform Support Function DC Power Function TieNet / TMNet Function Regional System Administration Function MDF Function (OP2) Regional Core Technical Support Function (S6) Regional Spares Coordinator Function Various Support Function i.e. Special Projects Support – Non dispatchable Technical Support Function MLO Function National Logistics Support Function Functions aligned in the regions Functions not aligned in the regions

  22. CNFO OPERATING MODEL – Regional Administration and Support Consolidate and Reorganise the Regional Administration and Support Technical Core Technical Maintenance Functions (OP1) DC Power Function TieNet / TMNet Function MDF Function (OP2) Regional System • Administration Function Alarm Platform • Support Function Regional Technical • Support Function (S6) Support – Non dispatchable Regional Service Delivery Co-ordination Function Network Support Administration Function Business • Support Administration • Function Regional Network Support Function Regional Spares • Coordination Function National Logistics Support Function New Functions introduced to ensure alignment in the regions

  23. CNFO OPERATING MODEL – Consolidated Support Functions • WO creation • E-WAP , Routine Tracker, Planned Work Management • Tier 1 legacy surveillance function • Area Report Feedback function Network Support Administrators Function • Drive TSA 100 targets • Drive CNFO Value Chain Target • Support dispatchable staff • Report on targets deviations and drive relevant action plans Regional Service Delivery Co-ordination Function • NIP Interface management • Ensure unique Customer Solutions • Regional Master Plan tracking • Assist RTS with Network Roll-out Regional Network Support Function • Support to region in terms Spares management • Monitor regional reports to ensure correct dimensioning of DOP • Conduct DOP Audits Regional Spares Coordinator Function

  24. Q & A End

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