CHAP… 1O. MANAGEMENT IN THE 21 ST CENTURY. 1. REASONS FOR CHANGING ROLE OF MANAGEMENT. EMPLOYEE Workers are now more educated and are seeking more favourable work conditions, working hours etc. Employees want to contribute their skills and abilities. . Customer
MANAGEMENT IN THE 21ST CENTURY
Workers are now more educated and are seeking more favourable work conditions, working hours etc. Employees want to contribute their skills and abilities.
Expectations amongst customers are higher than ever. Businesses must be able to provide innovative goods and services to a quality standard if they are to succeed.
Is constantly being developed in products such as mobile phones, computers etc
The internet continues to offer a massive marketing opportunity for businesses.
The emergence of trading blocks such as EU, NAFTA, Pacific rim and powerful TNC’S can make firms more competitive on a world market.
As the stakeholders involved in business are getting more knowledgeable in their rights, responsibilities (employee welfare, consumer legislation, health and safety procedures etc).
“Change management is the process of anticipating and adapting to the changing world of business”
IT has changed how businesses manage
Businesses use the internet to sell themselves to potential customers. This can provide companies with the visual shop front logo than can work out far cheaper than the continuous printing and distributing of leaflets and brochures.
The use of credit and laser cards means that goods can be sold over the internet without the customer having to leave their premises.
Computer Aided Design (CAD) programs are used to speed up the design process. EG Building Plans
An EDI system acts to
Talk honesty to staff about business developments. This helps to reduce worry and unnecessary gossip amongst employees
Management to empower employees, let them share in the decision making process. This should help to motivate staff and innovate the business.
This is necessary in order to let staff members adapt to changes that a business may be introducing.
This can allow for flexibility in the layers of a business. People work across different departments towards a specific goal.
A positive attitude to change should be fostered amongst staff. This can done by introducing a system of job rotation. Employees get a broader view of the work done in the company.
They are formed through the following four stages
Quality control is the checking of goods and services produced by companies to see are they reaching the desired quality.