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Health System Patient - and Family-Centered Care Dashboard December 2013. PATIENT AND FAMILY ADVISORS 00 advisors and 00.00 hours and name of Patient and Family Advisory Councils ( PFACs ) 00 Committees/teams with advisors Committee name(s ) 00 Partnership Oversight Committee Meetings

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Health System Patient - and Family-Centered Care Dashboard December 2013


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    1. Health SystemPatient- and Family-Centered Care DashboardDecember 2013 PATIENT AND FAMILY ADVISORS 00 advisors and 00.00 hours and name of Patient and Family Advisory Councils (PFACs) 00 Committees/teams with advisors Committee name(s) 00Partnership Oversight Committee Meetings 00 Staff/clinicians involved with collaborative endeavors Issues or types of issues addressed/resolved: Media Coverage: PATIENT/FAMILY PERCEPTIONS OF CARE (HCAHPS and Custom Questions Survey) How often did nurses listen carefully to you? How often did nurses explain things in a way you could understand? How often did doctors listen carefully to you? How often did doctors explain things in a way you could understand? Degree to which patient and family were able to participate in decisions about your care. How well staff explained their roles in your care. Degree to which the staff involved/supported your family in planning and managing care. Degree to which your choices were respected to have family members/support persons with you during your care. Patient preferences included in transition planning. Before leaving hospital, patient understands his/her responsibilities for managing his/her health. Patient understands purposes of medications. STAFF SURVEY AND RETENTION RATE Happy Hospital is committed to patient- and family-centered care at all levels of the organization. 00% Partnering with patients and families and engaging them in care planning and decision-making leads to better clinical outcomes and more efficient use of health care resources. 00% Involving patient and family advisors as part of improvement teams and in program development is beneficial. 00% Retention Rate PHYSICIAN SURVEY AND RETENTION RATE Happy Hospital is committed to patient- and family-centered care at all levels of the organization. 00% Partnering with patients and families and engaging them in care planning and decision-making leads to better clinical outcomes and more efficient use of health care resources. 00% Involving patient and family advisors as part of improvement teams and in program development is beneficial. 00%  Retention Rate PFCC SELF-ASSESSMENT ONLINE SURVEY