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Oakland EMA Patricia LaBrie Calloway, R.N., P.H.N. Quality Program Manager

Oakland EMA Patricia LaBrie Calloway, R.N., P.H.N. Quality Program Manager. Oakland EMA. Alameda/Contra Costa Counties Population: 2,464,668 Alameda County-the third most ethnically diverse county in the U.S. Epidemics of HIV young AA MSM, people of color,women and substance users

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Oakland EMA Patricia LaBrie Calloway, R.N., P.H.N. Quality Program Manager

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  1. Oakland EMA Patricia LaBrie Calloway, R.N., P.H.N. Quality Program Manager

  2. Oakland EMA • Alameda/Contra Costa Counties • Population: 2,464,668 • Alameda County-the third most ethnically diverse county in the U.S. • Epidemics of HIV young AA MSM, people of color,women and substance users • Median household income $59,810

  3. Quality Activities-starting out • Participated in the Institute for Healthcare Improvement • Reviewed HRSA QM Technical Assistance Tools and • Reviewed other EMA QM materials

  4. Developing the Quality Management Plan • Grantee Quality staff • Input from key stakeholders • Approval- CQI committee/Planning Council • Approved by the Office of AIDS Director

  5. Structure of QM Plan • Mission statement • Purpose • Goals and Objectives 2006-2007 • Accountability

  6. 2006-2007 Goals • Strengthen participants understanding of Continuous Quality Improvement • Improve data accuracy and integrity • To impact decision-making processes through quality improvement data • To focus CQI activities on substance abuse and mental health

  7. Other Elements of the QM Plan • Resources • Data Collection • Evaluation • Annual updates

  8. Success!!! • Cross Title Client Satisfaction • Grants for cross title data collection • Conducted QM assessments for all Title I and II agencies • Developed QM language for RFP and contracts • Conducted QM 101 for staff and providers (care and prevention) • Measuring indicators across the EMA • Collecting baseline data • CQI committee focused • Published standards for core services

  9. Barriers • Implementation • Staff turnover • Clarity on common language • Knowledge and use of the plan • Changing focus

  10. Process to update the QM plan • Involve-CQI members, cross title staff, council, senior leaders; • Agree on common language; • Evaluate current activities; • Look for additional resources; • Keep the goals realistic!

  11. Next Steps!!!! • Correlate with the Comprehensive Plan • Improve evaluation process • Provide additional opportunities for sharing outcome data • Focus on small improvement projects

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