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Integrated Workplace Acquisition Center Solutions: Improving Effectiveness and Efficiency in Your Agency. Andrea Azarcon Customer Service Representative/Contracting Officer GSA Integrated Workplace Acquisition Center May 3, 2010. The Integrated Workplace Acquisition Center.

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Integrated Workplace Acquisition Center Solutions: Improving Effectiveness and Efficiency in Your Agency

Andrea Azarcon

Customer Service Representative/Contracting Officer

GSA Integrated Workplace Acquisition Center

May 3, 2010

the integrated workplace acquisition center
The Integrated Workplace Acquisition Center
  • Formerly known as “The National Furniture Center”
  • Responsible for the Award and Administration of 6 Multiple Award Schedules, as well as Management of Special Projects Around the World
  • Products and Services include:
    • Furniture and Furnishings
    • Furniture Project Management
    • Copiers, Document Production Services, Mailroom Services
    • Professional Audio/Visual Equipment
    • Sports, Recreation and Playground Equipment
iwac contracts
IWAC Contracts
  • 1,937 contracts are administered
  • 86% of the IWAC’s commercial partners are small businesses.
    • Set-asides for small business
      • Schedule 36: 4
      • 71: 13
      • 72: 12
      • 78: 2
small business procurement gsa can help
Small Business Procurement – GSA Can Help!
  • All small businesses should have the maximum practicable opportunity to participate in providing goods and services to U.S. Government (Small Business Act)
  • Small Business Administration’s (SBA’s) statutory government-wide procurement goals*:
    • 23% of an agency’s prime contracts for small businesses
    • 5% for small disadvantage businesses (prime & subcontracts)
    • 5% for women-owned small businesses (prime & subcontracts)
    • 3% for HUBZone businesses (prime and subcontracts)
    • 3% for service-disabled veteran-owned small businesses (SDVOSBs) (prime & subcontracts)
  • GSA’s Multiple Award Schedule (MAS) Program can help you identify and include these companies in the competition for your agency’s business!

*SBA negotiates annual procurement preference goals with each federal agency and review’s each agency’s results. SBA ensures that the mutually established cumulative goals for all agencies meet or exceed the government-wide 23% small business goal.

  • The Multiple Award Schedule (MAS) Program
  • The National Stock Number (NSN) Program
  • Blanket Purchase Agreements (BPAs)
iwac multiple award schedules
IWAC Multiple Award Schedules

36 The Office, Imaging & Document Solution

58 I Professional Audio/Visual, Telecommunications & Security Solutions

71 Furniture

71 II K Comprehensive Furniture Management Services (CFMS)

72 Furnishings and Floor Coverings

78 Sports, Promotional, Outdoor, Recreation, Trophies and Signs (SPORTS)

36 the office imaging document solution
36: The Office, Imaging & Document Solution


  • Copiers (including equipment, needs assessment services, rentals, and leases)
  • Mail Management Equipment and Services
  • Document Production, Conversion, and Destruction
  • Typewriters
  • Time and Attendance
58 i professional audio video telemetry tracking recording reproducing and signal data solutions
58 I: Professional Audio/Video Telemetry/Tracking, Recording/Reproducing and Signal Data Solutions


  • Recording and Reproducing Audio/Video Equipment
  • A/V Services
  • Televisions and DVD players
  • Camcorders
  • Professional Audio/Video Assessment, Design, and Integration
71 furniture
71: Furniture


  • Office Furniture
  • Household and Quarters Furniture
  • Special Use Furniture (Educational/Training, Cafeteria, Museum, Industrial)
  • Miscellaneous Furniture (Security)
  • Packaged Furniture (Dorm and Quarters, Office, Healthcare Environments)
71 ii k comprehensive furniture management services cfms
71 II K: Comprehensive Furniture Management Services (CFMS)


  • Design/Layout
  • Asset Management
  • Relocation/Reconfiguration
  • Project Management
  • Ancillary Repair and Alterations

72: Furnishings and Floor Coverings


  • Broadloom Carpet and Carpet Tiles
  • Hard Surface Tiles and Sheet Flooring
  • Mats and Matting
  • Recycled/Biobased Flooring
  • Floor Recycling Programs
  • Lampshades
  • Window Treatments
  • Bedding
  • Wall Art
  • Artificial Plants
78 sports promotional outdoor recreation trophies and signs sports
78: Sports, Promotional, Outdoor, Recreation, Trophies and Signs (SPORTS)


  • Sporting Goods and Fitness Equipment
  • Musical Instruments
  • Signs and Safety Zone Products
  • Outdoor and Playground Equipment
  • Mobile Homes
  • Recreational Watercraft and Utility Vehicles
  • Trade Show Displays
  • Awards
  • Flags
  • Promotional Products
additional products to consider
Additional Products to Consider
  • Schedule 73
    • Lodging and Hospitality Supplies and Services
    • Linens
    • Office Recycling Containers and Waste Receptacles
  • Schedule 51V Hardware Superstore
    • Appliances – small, household, office, residential
    • Services – extended warranties, installation services, removal and/or disposal
certifications of iwac green products
Certifications of IWAC Green Products
  • Products help customer agencies meet LEED (Leadership in Energy and Environmental Design) requirements
    • New GSA construction projects/ substantial renovations must be certified Projects encouraged to exceed basic LEED® green building certification and achieve the LEED® Silver level.
certifications of iwac green products15
Certifications of IWAC Green Products
  • GREENGUARD certified furniture
    • Third-party testing program for low-emitting products and materials
  • CRI Green Label Plus
    • Indoor Air Quality for Carpet
  • MBDC Cradle-to-Cradle
    • Human Health and Environmental Relevance
certifications of iwac green products16
Certifications of IWAC Green Products
  • level™
    • Material use
    • Energy and atmosphere impacts
    • Human and ecosystem health
    • Social responsibility
  • Energy Star products
    • Electronic products (i.e. copiers, televisions)
    • Conserve energy
  • GSA’s Evergreen Award
    • Given to GSA MAS Contract Holders for their environmentally-preferable business practices
other iwac green products
Other IWAC Green Products
  • Floor Coverings, Schedule 72
    • Flooring Recycling Programs (when old flooring is removed)
    • Recycled and/or biobased content for flooring (as defined in Executive Order 13101)
  • Furniture, Schedule 71
    • Remanufactured Systems Furniture
  • Promotional Products: Schedule 78
    • Promotional products made out of recycled paper or plastic, biobased lip balms
purchasing options
Purchasing Options
  • Through the MAS Program
    • In-house procurement
    • Furniture and Furnishings Assisted Acquisition Services available through IWAC (BPAs can fall under this)
  • Ordering NSN Items
furniture and furnishings assisted acquisition benefits
Furniture and Furnishings Assisted Acquisition Benefits
  • Offers customer-based purchasing strategies
  • Assists with technical scopes of work
  • Conducts Best Value negotiations
  • Awards procurement
  • Prepares, issues and tracks purchase orders
furniture and furnishings assisted acquisition benefits continued
Furniture and Furnishings Assisted Acquisition Benefits (continued)
  • Establishes shipping schedules
  • Arranges for staging & temporary storage
  • Resolves punch list items
  • Resolves contract disputes
  • Complies with the FAR and all GSA Policies
iwac standard fees
IWAC Standard Fees
  • $1 million and over – 5%
  • $500K to $999K – 8%
  • $100K to $499K – 15%
  • The Multiple Award Schedule (MAS) Program
  • The National Stock Number (NSN) Program
  • Blanket Purchase Agreements (BPAs)
what is the national stock number program
What is the National Stock Number Program?
  • Normally awarded as a 1-year contract with

4 additional 1-year options.

  • Price increases are calculated by evaluating changes in Producer Price Index (PPI).
  • Delivery is made on a zonal basis and prices normally vary by zone.
  • No competition is needed (done upfront)
  • No dollar amount threshold for ordering
nsn program
NSN Program
  • Installation and inside delivery rates have been pre-negotiated for some items
    • Use AOE or AO5 document
    • List minimum of 2 contact points with phone numbers for delivery coordination
nsn program25
NSN Program
  • Order can be placed directly through GSA Advantage!®, GSA Global Supply or directly through the Integrated Workplace Acquisition Center
  • Vendor ships directly to customer
  • Minimize administrative burden, expenses and lead times
benefits of nsn program to customer agencies
Benefits of NSN Program to Customer Agencies
  • No Further Competition or Market Researchis needed before ordering
  • No dollar amount threshold for ordering
  • No product obsolescence – products are based on Government specification
  • Support Small Business – majority of SOP awards are small
  • Many contracts have quick ship (Priority levels 1-8 gets 30 day shipping.)
offerings under nsn program
Executive Wood Seating (Traditional, Transitional and Classic Styles)

General Office Chairs

Traditional Metal Chairs


Conference Room Products (Marker Boards, Machine Stands, Telephone Stands)


Filing and Storage

Modular Workstations

Offerings Under NSN Program
offerings under nsn program28
Wardrobe Units

Lounge Chairs/Sofas

Quarters Furniture

Picture Frames

Visual Boards



Offerings Under NSN Program
recent innovations task chairs
Recent Innovations: Task Chairs
  • Color options include black, grey, blue, red, and brown (depending on chair)
  • 8 styles
  • Greenguard certified










modular workstations
Modular Workstations
  • One NSN gets the customer an entire workstation in a coordinated color scheme
  • 10 styles of workstations
  • 3 colors
  • User-friendly instructions
  • Installation is available for all workstations

Modular Workstations






ways to order using nsns
Ways to Order Using NSNs
  • GSA Advantage!®
  • GSA Global Supply
  • DoD EMall
  • DAAS – Defense Automated Address System
  • Integrated Workplace Acquisition Center
ordering by fedstrip milstrip
Ordering by Fedstrip/Milstrip
  • Customer completes SF 344 and forwards to Integrated Workplace Acquisition Center
  • Order is entered in GSA’s automated system
  • The next day, the order is sent to the vendor
  • The vendor ships the order directly to the customer
  • The Multiple Award Schedule (MAS) Program
  • The National Stock Number (NSN) Program
  • Blanket Purchase Agreements (BPAs)
blanket purchase agreements bpa
Blanket Purchase Agreements (BPA)
  • What is a BPA?
  • Advantages of Usage
  • How to Establish a BPA

~ Items to consider

~ When to use

blanket purchase agreement bpa
Blanket Purchase Agreement (BPA) …

simplifies the filling of recurring needs for supplies or services, while leveraging a customer's buying power by taking advantage of quantity discounts, saving administrative time, and reducing paperwork.

integrated workplace acquisition center
Integrated Workplace Acquisition Center
  • Offers customer-based purchasing strategies
  • Assists with product technical packages and scopes of work
  • Conducts Best Value negotiations
  • Establishes the BPA
bpa fee structure
BPA Fee Structure
  • Multiple Award Schedule Blanket Purchase Agreements (BPAs)
    • 5% if IWAC manages the funding and orders
    • If IWAC awards and manages the BPA, but the customer manages the funding and orders, IWAC builds a fee into the BPA paid by the GSA contractors that are awarded the BPAs.
advantages of bpas
Advantages of BPAs
  • No need to renegotiate contractual terms and conditions in GSA Schedule contracts
  • Negotiate improved discounts 
  • Satisfy recurring requirements
  • Reduce administrative efforts by eliminating repetitive individual orders and payments
  • Obtain volume purchasing discounts
  • Use streamlined ordering procedures 
  • Ability to incorporate Contractor Teaming Arrangements
advantages of bpas43
Advantages of BPAs
  • Ability to incorporate terms and conditions not in conflict with the underlying contract
  • Scope:
    • A BPA can be set up for field offices across the nation, allowing them to participate in a customer's BPA and place orders directly with GSA Schedule contractors. In doing so, the entire agency reaps the benefits of additional discounts negotiated into the BPA.
establishing a bpa
Establishing a BPA?
  • Fulfill repetitive needs
    • Determining # of BPAs should consider:
      • Requirement scope and complexity
      • Periodically compare technical approaches/prices
      • Administrative costs
      • Technical qualifications
initiating a bpa
Initiating a BPA
  • Central Office of an agency that purchases for many offices
  • Good estimate of future requirements
  • Typicals and Technical Requirements finalized
  • Integrated Workplace Acquisition Center will complete with the customer an Interagency Agreement (IA) to outline terms
initiating a bpa continued
Initiating a BPA (continued)
  • Integrated Workplace Acquisition Center (IWAC) will review the requirements and comment
    • If IWAC creates the BPA, an Request for Quotation package will be developed
creating the bpa request for quotation rfq
Creating the BPA Request for Quotation (RFQ)
  • Consultation / Coordination with the requiring Agency

~ Includes Market Research discussions

~ Commercial Vendors products

  • Review of Agency requirements for the RFQ package
  • Technical Review of Agency’s Furnishing Requirements
  • Compilation of documents required for the RFQ
bpa items to consider
BPA Items to Consider:
  • BPA’s must address the following:
    • Frequency of ordering
    • Overall BPA anticipated Volume
    • Invoicing requirements
    • Itemized Groups of Requirements (estimated quantities)
bpa items to consider cont
BPA Items to Consider: (cont.)
  • Special requirements (i.e., Security, Location Access)
  • Agency Point(s) of Contact
  • Changes / Modifications to the Established Agreement
  • Hourly Rate Services (SOW will detail)

~ Design

~ Installation

~ Project and Move Management (if applicable)

when should bpa s be used
When Should BPA’s be Used
  • To standardize furniture throughout the country in locations nationwide
  • Reoccurring Needs in several locations within the Agency
  • Expediting Procurement Lead Time
  • Pre-planning
  • Tight Budget
establishment single or multiple bpas
ESTABLISHMENT – Single or Multiple BPAs
  • Single Establishment -- BPA
    • Place order directly under a single BPA when need arises
  • Multiple Establishment -- BPA
    • Forward specific location’s requirements & evaluation criteria to all BPA award holders
    • Evaluate Task Order Level responses received
    • Make best value determination for the location
    • Place order
establishment single or multiple bpas cont
ESTABLISHMENT – Single or Multiple BPAs (cont.)
  • Multiple BPA’s must specify procedures for placing orders against BPA.

~ To include how task orders will be established and distributed among Vendors

  • Multi-Agency BPA is permitted if ALL Agencies are identified, with estimated requirements, during BPA establishment.
post establishment options years
Post Establishment – Options Years:
  • BPA review:
    • Review once a year to determine
      • Whether schedule contract is still in effect
      • BPA still represents best value
      • Estimated quantities have been exceeded and additional price reductions can be obtained
      • Document results of review
integrated workplace acquisition center bpa s
Integrated Workplace Acquisition Center BPA’s
  • Current BPA Clients:
    • Internal Revenue Service: TACS
    • Department of Homeland Security
      • Immigrations Citizens Service & Customs and
      • Borders Protection
      • Customs Immigration Service
    • Federal Emergency Management Agency
    • Federal Bureau of Investigations
additional information
Additional Information
  • Andrea Azarcon, Customer Service Representative/Contracting Officer
    • Phone (703) 605-9169
    • Email –
  • Daniel McAneney, Director
    • Phone (215) 446-5094
    • Email –
  • Jaime Kern, Customer Service Representative
    • Phone (215) 446-4891
    • Email –
on the web
On the Web…