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Coworker Relationships

Coworker Relationships . Chapter 7. Coworker Relationships. Reasons for Workplace Relationships. Proximity Shared interests Shared tasks Need satisfaction. Needs Satisfied by Relationships. Support Power Expertise Social exchange. Bridge & Baxter (1992). Benefits Accessibility

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Coworker Relationships

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  1. Coworker Relationships Chapter 7

  2. Coworker Relationships

  3. Reasons for Workplace Relationships • Proximity • Shared interests • Shared tasks • Need satisfaction

  4. Needs Satisfied by Relationships • Support • Power • Expertise • Social exchange

  5. Bridge & Baxter (1992) • Benefits • Accessibility • Commonality • Work assistance • Psychological support • Drawbacks • Objectivity strain • Performance strain

  6. Workplace Romances • Why? Benefits Drawbacks Improved performance absenteeism Better teamwork poor work quality Easier to work with distracted Coworkers—may feel jealousy, disgust, disapproval

  7. Employee-Customer Relationships • Know the customer • Likes and dislikes • Preferences • Take responsibility for customer satisfaction • Personalize service/Ask for feedback • Remember names, express interest • Treat difficult customers with respect

  8. Employee-Customer Relationships • Know the customer • Likes and dislikes • Preferences • Take responsibility for customer satisfaction • Personalize service/Ask for feedback • Remember names, express interest

  9. Employee-Customer Relationships • Avoid unresponsive behavior • Apathy • Coldness • Robotism • Treat difficult customers with respect

  10. Manager-Employee Relationships • Power-sharing • Managing diversity

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