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City of Cambridge IT Strategy Project. 07 November 2012. Prepared for. Agenda. Remarks Introduction – City Gartner Overview Project Objectives Project Plan Department Focus Group Preview Key Deliverables Wrap-Up. Gartner Overview Introduction to Project Team.

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city of cambridge it strategy project

City of Cambridge IT Strategy Project

07 November 2012

Prepared for

  • Remarks
  • Introduction – City
  • Gartner Overview
  • Project Objectives
  • Project Plan
  • Department Focus Group Preview
  • Key Deliverables
  • Wrap-Up
gartner overview introduction to project team
Gartner OverviewIntroduction to Project Team
  • Gartner is the world’s leading information technology research and advisory company
  • Our 5,200 associates deliver technology-related insights and interact with clients in 12,000 distinct organizations worldwide across 85 countries:
    • Over 600 senior level consultants deliver fact-based solutions across all technology and process domains
    • Over 800 analysts engage in more than 290,000 one-to-one client interactions each year
    • We maintain the world’s largest repository of IT metrics and benchmarks

E-Gov Executive Committee

Gartner Project Team

Dorothy Yu

  • Michael Leitch
  • Paul Denvir
  • Catherine Goldstein
  • Jim Lewandowski
  • Janice Francis

Project Governance

City Project Sponsor

Bob Healy

Project Core Team

Project Manager

Mary Hart

Subject Matter Experts

Extended Project Team

Key Stakeholders

Analysts and Subject Matter Experts

Subject Matter Experts

it strategic plan project objectives
IT Strategic PlanProject Objectives
  • The City of Cambridge is at a critical juncture as it balances customer and citizen demand for additional and improved services with an IT department developed to support historical user needs.
  • Innovation, mobility and a number of other key objectives have been at the forefront of City business and IT leadership discussions but a formal, actionable IT Strategic Plan has not been developed.
  • The City aims to understand if the IT department possesses the capabilities that will enable the City to meet their future state objectives and take advantage of innovative technologies.
  • The City asked Gartner to serve as a qualified, independent consultant to:
    • Document and validate the City’s future state business and IT goals, including the related imperatives and operating principles
    • Assess the City’s capabilities related to achieving their target state
    • Develop an IT Strategic Plan and Roadmapdefining the best application of IT investments for the City to achieve its short- and long-term objectives
project plan key activities and timeline
Project PlanKey Activities and Timeline

Jan. 21

Nov. 5-12

Nov. 19

Nov. 26

Dec. 3

Dec. 10

Dec. 17

Dec. 24

Dec. 31

Jan. 7

Jan. 14

Project Initiation

Understand Business Demand

Determine IT Direction

Assess Capabilities

Findings / Assessment / Alignment Workshop

Determined Required Actions

Develop Roadmap

Prepare /Deliver Executive Briefing

Executive Briefing

department focus group preview participants discussion topics
Department Focus Group PreviewParticipants & Discussion Topics
  • Focus groups are being scheduled for next week Nov 13-15
  • The purpose of these discussions is to obtain Department input on:
    • City’s strategic direction, over 1+ years
    • Role of information technology to support and enable that direction
    • Critical imperatives and key challenges
  • Example discussion topics include:
    • What are the key programmatic goals and critical success factors?
    • Do you have any major current/future technology initiatives?
    • What are the mechanisms for making technology investment decisions?
    • What works well today and what challenges are you facing with IT?
project plan key deliverables and value to the city
Project PlanKey Deliverables and Value to the City
  • Deliverables
  • Business imperatives and IT implications
  • IT imperatives linked to business imperatives
  • IT vision and operating principles
  • Business-IT Alignment workshop outcomes
  • Assessment findings and key gaps for focus areas
  • IT Strategy Plan
  • Roadmap and key initiatives
  • Governance processes and metrics
  • Resource plan
  • Final executive report and briefing
wrap up
Wrap up
  • Overview of IT Strategy Project – Objectives, Plan, Deliverables & Value to City
  • Participation of Departments and Key Individuals
  • Role and Involvement of E-Gov Executive Committee


Dorothy Yu

Managing Vice President

Gartner Consulting

Telephone: +1 617.930.3904

[email protected]

Mike Leitch

Associate Director

Gartner Consulting

Telephone: +1 203.524.4759

[email protected]

Paul Denvir

Senior Director

Gartner Consulting

Telephone: +1 908.249.8007

[email protected]

Cathy Goldstein


Gartner Consulting

Telephone: +1 646.593.0052

[email protected]