IVR design for telecommunications operators Developed in L 2 F, INESC ID Lisboa Instituto Superior Técnico, Universidade Técnica de Lisboa. Final Project towards the Bachelors Degree . Nº119. Summary. Introduction IVR platforms VoiceXML Application Demonstration Conclusion.
Final Project towards the Bachelors Degree . Nº119
Autonomous and modular platforms capable of establishing an interactive Human-Machine interface. This sort of platforms are designated as IVR (Interactive Voice Response), and are typically used in customer service phone lines such as those of telephone operators, insurances, banks, and airports.
Such as Visual browser, i.e. Internet Explorer, a VoiceXML browser may
access to Web contents.
Nevertheless there are some differences to consider:
Finally, once we had defined and implemented the complete system
architecture, we developed a VoiceXML application based on menus with
three separate services: Voice E-mail, Weather reports and availability to news
reports based on RSS (Rich Site Summary) documents
The presentation is divided into the following items:
Dedicated user interaction based on a XML Client’s file.
Final Project towards the Bachelors Degree, developed in L2F,
INESC ID Lisboa.
Supervisor: Prof. João Paulo Neto
Hugo Monteiro Nº46546 . Hugo_monteiro@zmail.pt
Marco Mouta Nº46607 . Marco_Mouta@netcabo.pt
Final Report : “Desenho de IVRs para Operadoras Telefónicas”.
Presentation Videos: Voice E-mail, News and Weather reports.