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V Village BPO Pvt. Ltd. Fast forwarding your business with A Difference. Who WE Are?. Patrons & Board of Directors. Rakesh Sharma

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v village bpo pvt ltd

V Village BPO Pvt. Ltd.

Fast forwarding your business with A Difference

patrons board of directors
Patrons & Board of Directors

Rakesh Sharma

Rakesh served as an Air Force Test Pilot for 15 years during which period, was selected for the Joint Indo-Soviet Space Mission, 1984, which culminated in an 8 day Near Earth Orbit Space Flight. Was awarded the Ashoka Chakra by the Indian Government and The Hero of The Soviet Union and The Order of Lenin by the erstwhile Soviet Government.

Col. B K Rai

Col Rai was the Co-Founder, ex-Chairman of HCL Technologies Ltd, today a $ 4 Billion Technology Company. He was the Director of multiple private and public companies during the last 50 years. A Post Graduate from Indian Institute of Science Bangalore, he started his career as an engineer in Telco, served the Indian Air Force for a while and was then posted to the Indian High Commission in UK. He was the President - the Amateur Radio Society of India, member of the High Level Privatization Committee of U.P. Govt, India, member of the Senate of IIT Kanpur, member of a Business delegation led by the Prime Minister of India to Japan, fellow of the Indian National Academy of Engineering.

C V Prakash

Prakash is the Chairman of Gradatim IT Ventures, an On-Demand Business Process Utility company. An Engineer by profession, Prakash is a successful entrepreneur involved with the IT Industry for almost 20 years. Started his first start up business, introducing the technology of Mark Sense in India, it grew to a M$ Business by 2000. Prakash started TRRS Imaging in the year 2000 – a company focused on customized solutions in Imaging technology. In 2003, he founded Indecomm Global Services, a leader in Technology-based Processing among all BPO.

patrons board of directors1
Patrons & Board of Directors

ArunKatiyar

Arun was the ex-CEO of SEraja Technologies, a Consumer Internet Start Up centered around User generated content, Multi Media and Mobility. An Economics Graduate from Mumbai University, Arun spent most of his initial life with the India Today Group. During this time, he wrote a famous book on Mumbai., India, managed Indya.com, Radio City, Bangalore. As Vice President of Microland, he ran their BPO organisation. Arun is a Charter Member of TiE, Bangalore chapter.

Mario Breganza

Currently on a sabbatical after 2+ decades of corporate life, Mario's dream is to pursue his passion of equity research and trading. Prior to embarking on this sabbatical from mid Nov 2007, Mario's innings with Birla Sun Life Insurance ended as their Chief Operating Officer. At HSBC where Mario invested two decades of his learning life, his last job was as Manager Customer Services & Operations, Credit Cards India.

Sunil Savara

An evangelist in the Enterprise Content & Business Process Management space for 25 years., Sunil has managed this area of business for IBM for a couple of years across Asia Pacific. He is the Founder Director of Automated Workflow Pvt Ltd and Image Microforms & Systems P Ltd. A passionate professional by heart, Sunil’s life is about transforming the way people work & live ! He has conducted personal transformation workshops for 15 years, enabling hundreds of persons to discover their life’s purpose !

why village bpo
Why Village BPO?

The concentration of the off-shore industries India is primarily in the Metros. The major players in the offshore services space are operating mostly from these cities, due to the available infrastructures, affluence skilled resources etc at this moment.

But this scenario is going to change shortly. The industry is going to confront a potential shortage of skilled workers in the next few years or so, particularly in the offshore industry.

Currently only about 25% of technical graduates and 10% - 15% of general college graduates are suitable for employment in the offshore industries respectively.

The infrastructures available in those cities are insufficient to scale up with the rapid pace at which this offshore service industry is booming. Cities are at a breaking point, and further growth will have to come from entirely new business districts outside of these cities, and gradually from the Villages.

Most of the efforts in the Village BPO space have been made by the organizations, so far are to transform a less educated person (school drop out or undergraduate) to a BPO worker.

No one has made any effort to take a zero educated person and make him/her employable for the BPO oriented job. But the reality is that the largest chunk of poorest of people does not have the opportunity for schooling and education.

These villagers who do not have any opportunity, can create a miracle with their dedication, commitments, passion and values, if given an opportunity. They deliver far better services than a graduate in the cities.

This is NOW proven.

why village bpo1
Why Village BPO?

Flexible Delivery Model

  • Scanning at the Locations or at Bangalore, Indexing and Data Creation at the VVBPO Service centers in the villages
  • Scanning at the Client Location and Indexing and Meta Creation at Service centers in the villages
  • Using Images already created by Client’s Scanning Centers and Data Creation at Service centers in the villages

Flexible Pricing Model

  • All inclusive Per Page or per application or per FTE Cost
  • Cost broken down into Individual Components

Past Experience

  • Huge experience in choreographing workflow Solutions, developed in-house framework solutions for clients, with different complexities

Independent and Complete Set-up

  • Scanning Onsite or at Metros in India
  • Workflow and Document Management Offshore

Complete Integration

  • Ability to take Data Feeds from most of the system and extract Data for Uploading to Other Systems
  • Easy Integration to any Client System

Infrastructure

  • Secured & reliable Environment
  • Scalable Architecture
  • 24X7 Offshore Support Team
flexible business models
Flexible Business Models

Integrated Model

- We re-engineer your process, create a solution for you, host the solution and then provide back office services for that process

Virtual Subsidiary Model

- We set up a virtual subsidiary for you in India as if it is your own arm & manage it for you completely

Adoption Program

- We provide skilled resources to you on cost+ basis for a specific period contract, we take guarantee for supply & quality of resources

Hub & Spoke Model

- We set up Hub at a location near you, where we conduct the quality check, while the back-end services are done in various spokes

Salient Features

Portal Services Model

- You place a request on our portal, such as ordering bouquet online, entry of visiting cards etc, we perform it for you with ownership

Offline Services Model

- We take your back office work, break it into small packets and carry each of them offline, consolidate & send back to you

slide9

New Business Insurance Form Processing Scenario

Batches are downloaded, merged into specific cases

Application forms are scanned

Each case is pushed into Content Repository to trigger Workflow

Quality check of the forms are done.

Distribution of work through Logic

Batch Creation of Scanned Images

Access images through DSWM

Run Auto-Utility to upload batches

Image based Guided Data Entry

Dual Entry for Mismatches Check

Output file is uploaded to PI LOB

Secured FTP

Policy Issuance (Other than discrepant ones) & Dispatched

QC through physical verification (Image retrieved and verified with the entry)

Errors are thrown against each batch

Submit the Entry into a specific format

upload the output to Secured FTP

Error list is prepared for each batch

Daily Transaction Report (DTR) is prepared

Error List is uploaded on a daily basis

Daily Error List is verified against DTR

Verified & Confirmed

Monthly Consolidation of Committed Errors & Total No. of Transaction