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Service Charging Platform. EMS ( Entity Management System). Modules. Logging Agent Monitoring Agent Error Reporting Agent Tracing Agent Configuration Agent. Customer Relationship Management (CRM). Modules. Plan Management Account types (pre-paid or post-paid or combination)

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Service Charging Platform


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    1. Service Charging Platform

    2. EMS (Entity Management System) Modules • Logging Agent • Monitoring Agent • Error Reporting Agent • Tracing Agent • Configuration Agent

    3. Customer Relationship Management (CRM) Modules • Plan Management • Account types (pre-paid or post-paid or combination) • Taxation rates • Available Billing Cycles • Charge Head definitions • Product Catalog Management • Manage Product Offerings • Bundled quota offerings • Manage Subscription Charges • Manage Plan Offerings • Plan Service Offerings • Plan Counter Offerings • Manage Bundled Offerings • Bundle Service Offerings • Bundle Counter Offerings • Value Added Service Offerings • Add-On Feature Offerings • Add-On Counter Offerings • Pricing Management

    4. Customer Relationship Management (CRM) • Offering Management • Customer Facing Service Offering • Counter Offering • Partner Offering • Customer Data Management • Customer Plan Management • Paying Party Management • Type Management (B2B, B2C, Enterprise) • Device Management • Billing Cycle Management • Contact Management • Create multiple contacts on-file • Payment method management • Keep multiple payment methods on file • Personalization • Preference Management • Payment preferences • Contact preferences • Language preferences • Invoice preferences • GUI Look and feel preferences

    5. Customer Relationship Management (CRM) • Service preferences • Service features like ring-tones • Contact method preferences • Parental control or other preferences • Customer Inventory Management (Logical / Physical / Network) • Subscription Management • Assign products to Subscribers • Plan Subscriptions • Bundle Subscriptions • Add-On Subscriptions • Value Added Services Subscriptions • Feature Subscriptions • Counter Offering subscriptions • Change Subscriptions • Prorations

    6. Customer Relationship Management (CRM) • Product Market Management • Define Markets and coverage areas • Customer Self-Serve Portal • Captive Portals • Web based captive portals • IVR based captive portals • SMS interface to Portals • IVR Interface to Portals • USSD Interface to Portals

    7. Customer Relationship Management (CRM) • Alerts and Notifications • Multiple Transport Methods • Email Alerts • SMS Alerts • IVR Alerts • Organizational Unit Management • Dunning and Churn Management • Lead Management • Campaign Management • Administration GUI

    8. Customer Relationship Management (CRM) Business Use Cases • Service Management • Define new services • Define service profiles • Define CDR formats • Plans Management • Account types (pre-paid or post-paid or combination) • Taxation rates • Available Billing Cycles • Charge Head definitions • Offering Management • Manage Service Offerings • Service Profiles • Manage Counter Offerings • Total Units and Sub-Units • Sub-Units initialization frequency • Matching Criteria • Based on Destination or Request-URI • Based on Time of Day

    9. Customer Relationship Management (CRM) • Manage Product Catalog • Manage Subscription Charges • Bundled Service Offerings • Bundled Counter Offerings • Add-On Service Bundles • Add-On feature bundles • Add-On Counter Offerings • Customer Management • Define new paying party accounts • Type Management (B2B, B2C, Enterprise) • Define new using party accounts within paying party accounts • Type Management (Main Account, Subsidiary Account) • Identity Management • username / passwords • Mac Addresses • IP Addresses • PublicIDs • PrivateIDs • ANI/Calling numbers • PIN Numbers • Device Management • Billing Cycle Management • Contact Management • Create multiple contacts on-file • Payment method management • Keep multiple payment methods on file

    10. Customer Relationship Management (CRM) • Personalization • Preference Management • Payment preferences • Contact preferences • Language preferences • Invoice preferences • GUI Look and feel preferences • Service preferences • Service features like ring-tones • Contact method preferences • Parental control or other preferences • Assign Inventory (Logical / Physical / Network) • Subscription Management • Assign products to Subscribers • Plan Subscriptions • Bundle Subscriptions • Add-On Subscriptions • Value Added Services Subscriptions • Feature Subscriptions • Counter Offering subscriptions • Change Subscriptions • Inventory Management • Logical Inventory • DID Numbers • Physical Inventory • CPEs • Network Inventory • IP Addresses • BRAS Ports

    11. Customer Relationship Management (CRM) • Portals • Subscriber Self-Serve • Agent Self-Serve • Franchisee / Partner Self-Serve • Vendor / Supplier Self-Serve • Customer Service Representative • Administrator • Interfaces • Web based • SMS based • IVR based • Captive Portals • Web based captive portals • IVR based captive portals • Alerts and Notifications • Multiple Transport Methods • Email Alerts • SMS Alerts • IVR Alerts

    12. Converged Billing Modules • Account Balance Management • Subscription Charges • Balance Transfer • Charges • Limitations • Credit Reservation and Refund • Rated Service Charge • Balance Adjustment • Payments • Credit Limit Management • Balance Expiry Management • Services • Create as many services and their offerings • Corporate Billing and Enterprise Accounts • Multiple using parties under a single paying party

    13. Converged Billing • Payment Processing • Voucher Redemption • Support for multiple voucher systems • Subscriber wise failed recharge attempt count • Plan Selection based on PIN • Maximum Balance Check • Service Credit Redemption • Interface with Franchisee Self-Care portal • Interfaces with SMS and IVR gateways • Open API for integration of payment kiosks • Offline Payment • PoS Integration • CSR portal integration • Online Payment • Payment gateway integration • Paypal / Money Booker other such gateways support • Extensible online payment gateway integration • Automatic payment triggers in real-time • Interface with service management systems for automatic resumption of services

    14. Converged Billing • Billing Cycles • Flexible management of billing cycles • Daily Cycle • Weekly Cycle (Any of the seven days) • Monthly Cycle (Any of the 31 days) • Quarterly Cycle • Yearly Cycle • Others • Support for perpetual services • Subscription Model • Support for base subscription of each using party for each service • Bundled services with Plan level subscription charges • Support for Service add-ons • Extra features • Higher QoS • Support for Resource add-ons • Extra Resources • Support for Counter add-ons • Extra Duration • Extra Usage • Extra Events

    15. Converged Billing • Subscription Charges • Automatic billing cycle processing • Base service subscriptions • Subscribed Add-Ons • Service Add-Ons • Value Added Services • Resource Add-Ons • Counter Add-Ons • Line Rents • Amortized charges (charges that stop after amount has been debited) • Counter instances refresh on charging system • Prorated charges for mid-cycle subscriptions and changes • Activation charges • Non-default charges for individual subscribers • Approval workflows for non-default charge authorization • Rule based deduction based on Subscriber’s life cycle • Charging Priority • Charging Retries • Late Payment Charges • Cancellation Charges

    16. Converged Billing • Rated Service Charges • Interface with Charging and Rating engine for real-time rated service charges • Detailed Sub-Invoicing for each CDR • Service Management events upon balance depletion • CBS-009 Invoicing and Financials • Separation of pre-paid and postpaid subscribers • Automatic Invoice generation • Sending of invoice as per customer preference • Email • Printing • Flexible skin based interface for invoice formatting • Flexible rules to club CDRs into sub-invoices to show as a single line item in main invoice • Detailed reporting for aging and dunning etc. • Detailed interface for export to external accounting and financial systems

    17. Converged Billing Modules • Miscellaneous Adjustments • Interface in CSR portal to post adjustments • Support for work flow definition for approval process • Detailed classification of all adjustments into charge heads • Service Management interfaces for blocking / resuming services • Non-Usage Charges • Detailed definition of non-usage charges • Flexible deduction frequency (Daily, Weekly, Monthly, other variations) • Consolidated reporting on invoices • Subscriber State Management • Rule based life cycle for Subscribers • Voluntary blocked subscribers • Unsubscribed users and pay as you go plans • Unsubscribed user authentication • PIN based signup • Partner Subscriber Manager • Subscription based plans (hour pass, day pass, week pass and so on)

    18. Converged Billing • Promotions • Campaign Management • Support for most complex rule definition using work flow languages for passing on bonuses to matching customers • Promo-code management • Published and individual promo-code support • Integration with Customer self-serve portal • Multiple possible bonuses and benefits • Extra cash bonus • Extra counter bonus • Extra duration • Extra usage • Extra events • Higher sub-totals • Extra Item Bonus (To be manually shipped) • Lower or zero subscription charges for a defined period • Cross service bonuses • Detailed tracking of issues bonuses • Cost of sales analysis for issued bonuses • Detailed tracking of each issued bonus to applicable campaign

    19. Converged Billing • Virtual Operators Management • Manage Virtual Operators • Account Balance Management for Virtual Operators • Invoicing and Payments • Self-Serve Portal • Product Management • Rate Management • Subscriber Management • Subscription Management • Reporting • Multiple Currencies

    20. Converged Billing • Taxation • Payment based taxes • Unlimited payment taxes supported • Tax exemptions record for individual subscribers • Usage based taxes • Tax deduction on subscription charges • Tax deduction on rated service charges • Charge head based flexible taxation policy • Allowing tax exemption on some services • Interface for Charging and other engines to pull taxation rates • Multiple Service Billing • Charge Head Management • Charge Head Group Management • Charge Head Management • Administration GUI

    21. Converged Billing Business Use Cases • Multiple Services • Create as many services and their offerings • Corporate Billing and Enterprise Accounts • Multiple using parties under a single paying party • Account Balance Management • Subscription Charges • Balance Transfer • Credit Reservation and Refund • Rated Service Charge • Balance Adjustment • Payments • Credit Limit Management • Automatic Payment processing triggers • Payment Processing • Voucher Redemption • Support for multiple voucher systems • Service Credit Redemption • Interface with Franchisee Self-Care portal • Interfaces with SMS and IVR gateways • Open API for integration of payment kiosks • Offline Payment • PoS Integration • CSR portal integration • Online Payment • Payment gateway integration • Paypal / Money Booker other such gateways support • Extensible online payment gateway integration • Automatic payment triggers in real-time • Interface with service management systems for automatic resumption of services

    22. Converged Billing • Billing Cycles • Flexible management of billing cycles • Support for perpetual services • Subscription Model • Support for base subscription of each using party for each service • Bundled services with Plan level subscription charges • Support for Service add-ons • Extra features • Higher QoS • Support for Resource add-ons • Extra Resources • Support for Counter add-ons • Extra Duration • Extra Usage • Extra Events • Subscription Charges • Automatic billing cycle processing • Base service subscriptions • Subscribed Add-Ons • Service Add-Ons • Value Added Services • Resource Add-Ons • Counter Add-Ons • Line Rents • Amortized charges (charges that stop after amount has been debited) • Interface with service management elements to block services if needed • Counter instances refresh on charging system. • Prorated charges for mid-cycle subscriptions and changes • Activation charges • Non-default charges for individual subscribers • Approval workflows for non-default charge authorization • Rule based deduction based on Subscriber's life cycle

    23. Converged Billing • Rated Service Charges • Interface with Charging and Rating engine for real-time rated service charges • Detailed Sub-Invoicing for each CDR • Service Management events upon balance depletion • Invoicing and Financials • Separation of pre-paid and postpaid subscribers • Automatic Invoice generation • Sending of invoice as per customer preference • Email • Printing • Flexible skin based interface for invoice formatting • Flexible rules to club CDRs into sub-invoices to show as a single line item in main invoice • Detailed reporting for aging and dunning etc. • Detailed interface for export to external accounting and financial systems • Miscellaneous Adjustments • Interface in CSR portal to post adjustments • Support for work flow definition for approval process • Detailed classification of all adjustments into charge heads • Service Management interfaces for blocking / resuming services

    24. Converged Billing • Non-Usage Charges • Detailed definition of non-usage charges • Flexible deduction frequency (Daily, Weekly, Monthly, other variations) • Consolidated reporting on invoices • Subscriber Life Cycle Management • Rule based life cycle for Subscribers • Voluntary blocked subscribers and subscriptions • Interface to service management systems for suspension / resumption of services • Unsubscribed users and pay as you go plans • Unsubscribed user authentication • PIN based signup • Partner Subscriber Manager • Subscription based plans (hour pass, day pass, week pass and so on) • Duration caps • Usage caps • Event caps • Bandwidth and other service profile settings

    25. Converged Billing • Promotions • Campaign Management • Support for most complex rule definition using work flow languages for passing on bonuses to matching customers • Promo-code management • Published and individual promo-code support • Integration with Customer self-serve portal • Multiple possible bonuses and benefits • Extra cash bonus • Extra counter bonus • Extra duration • Extra usage • Extra events • Higher sub-totals • Lower or zero subscription charges for a defined period • Cross service bonuses • Detailed tracking of issues bonuses • Cost of sales analysis for issued bonuses • Detailed tracking of each issued bonus to applicable campaign • Virtual Operators Management • Manage Virtual Operators • Account Balance Management for Virtual Operators • Invoicing and Payments • Self-Serve Portal • Product Management • Rate Management • Subscriber Management • Subscription Management • Reporting • Multiple Currencies • Manage customer balances, subscription charges, rated service charges in multiple currencies.

    26. Converged Billing • Taxation • Payment based taxes • Unlimited payment taxes supported • Tax exemptions record for individual subscribers • Usage based taxes • Tax deduction on subscription charges • Tax deduction on rated service charges • Charge head based flexible taxation policy • Allowing tax exemption on some services • Interface for Charging and other engines to pull taxation rates • Operational Support • Monitoring • Bulk Operations • Flexible Transactional API • Work Flows • Reporting • Text files based activity feeds

    27. Charging & Rating Engine Modules • Quota Manager • Counter Type Management • Screen Units and Multiplier • Destination Matching Criteria • Service Level • Customer Specific • Counter Management • Matching Criteria Management • Matching Criteria is a powerful tool that allows to set parameters and rules for matching the counters with input as received from the network • Absolute Time • Calling Station • Framed IP • Realm • Application • Device • Others extensible • Counter Units Basis • Counter Priority Management • Proration Policy Management • Sub-Unit Management • Reset Interval • Enforcement Type • Subscription State • Customer Destination Management • Counter Matching

    28. Charging & Rating Engine • Counter Instance Management • Create • Charge • Reset Sub-Unit • Reset All • Quota Transfer • Friend & Family Counters • Charging Function • Counter Charging • Monetary Charging • Connection Charges • Duration based charging • Usage based charging • Event based charging • Multiple rounding schemes for used units • Re-Rating application • Rate Sheet Management • Add Rate Sheet • Bulk Import Rate Sheet • Update Rate Sheet

    29. Charging & Rating Engine • Rating Function • Flat Rates • Time varying rates for duration, usage and events • Time of Day (Peak / Off-Peak) rates • Day of Week (Weekday / Weekend) rates • Day of Week / Time of Day • Holiday • Custom • Progressive rates for duration, usage and events • Authorization Function • Counter Matching • Rate Matching • Balance verification • Return of total allowed units of Duration, Usage or Events to enforcement point

    30. Charging & Rating Engine • Online Charging System • Multiple Charging Basis • Duration • Usage • Events • Multiple simultaneous charging for single session based on Duration and Usage • Reservation of Counter Units or monetary credit • Use of single customer balance for multiple concurrent sessions without credit risk • Change of tariff and change of counter support • Support for Radius or Diameter server • Service Denial based on time of day through rating engine

    31. Charging & Rating Engine • Interim Accounting Function • Real-Time charging of session on every interim on multiple basis • Duration • Usage • Functioning with or without unit reservation • Detailed sub-records for each session for counter and rating changes • Stop Accounting Function • Charging of Counters • Charging of Credit Account • Refund of unused counter and credit units

    32. Charging & Rating Engine • Special Numbers Management • Emergency Numbers • Calls to Emergency numbers succeed in all cases without user authentication or any other type of authorization • Assistance Numbers • Calls to special numbers like directory assistance numbers succeed after user authentication but without any credit checks • Forbidden Numbers • A list of numbers and prefixes that are specially forbidden system wide. Over rides any permission that may be available in the rate sheets • Hot-lining Numbers

    33. Charging & Rating Engine • A list of access numbers to which calls are always allowed even for unidentified subscribers and are not charged • Free Numbers / URIs • A list of numbers / URIs to which calls are allowed for free without charging but only available to identified subscribers • Toll Free Numbers • A list of incoming numbers with a Rate Adjustment to the standard per minute rate on the call

    34. Charging & Rating Engine • Charging Policy Management • Minimum Chargeable Duration • Rounding Intervals • Rate Multipliers • Default Rates • Usage Blocks (MB, GB) • Minimum Balance • Reconciliation Lite • Reconciliation with secondary CDR sources • Mediation LiteA CDR Mediation application that parses text based CDRs and gives to Charging Applications for Accounting • Administration GUI

    35. Charging & Rating Engine Business Use Cases • Bundled Quotas • Fair-Usage Policies • Sub-Interval Restrictions • Progressive Rates • Bill Shock Prevention

    36. Charging & Rating Engine • Charging • Counter Charging • Counters for specific destinations • Counters for specific time slots • Fair-usage thresholds for counters • Higher frequency sub-units like daily or weekly limits within a monthly counter • Friend n Family and other user specific counters • Work flows for arbitrary business logic to allow setting such counters • Interface with subscriber self-serve • Monetary Charging • Connection Charges • Duration based charging • Usage based charging • Event based charging • Multiple rounding schemes for used units • Re-Rating application • Rating • Time varying rates for duration, usage and events • Progressive rates for duration, usage and events • Hooks for arbitrary rating schemes • Rating Classes • Hooks for arbitrary rules definition for rating classes

    37. Charging & Rating Engine • Prefix Matching for counters or rating • Longest Prefix matching • Exact Prefix matching • Substring matching • Start string matching • Others definable through hooks • Authorization Application • Counter Matching • Rate Matching • Balance verification • Return of total allowed units of Duration, Usage or Events to enforcement point • Unit Reservation or Online Charging (OCS) Application • Multiple Charging Basis • Duration • Usage • Events • Multiple simultaneous charging for single session based on Duration and Usage • Reservation of Counter Units or monetary credit • Use of single customer balance for multiple concurrent sessions without credit risk • Change of tarriff and change of counter support • Support for Radius or Diameter server • Service Denial based on time of day through rating engine

    38. Charging & Rating Engine • Interim Accounting Application • Real-Time charging of session on every interim on multiple basis • Duration • Usage • Functioning with or without unit reservation • Detailed sub-records for each session for counter and rating changes • Stop Accounting Application • Refund of unused counter and credit units • Revenue Assurance • Reconciliation with secondary CDR sources • Credit Control • Real-Time interface to account balance management • Real-Time interface to taxation • Comprehensive alerting

    39. Voucher Management System Modules • Voucher Generation • Franchisee PIN Dispensation • Sell PINs to Franchisee • Redeem PINs • PIN Life Cycle Management • Mark as Lost/Stolen • Cost of Sales Module • Abuse protection

    40. Voucher Management System Business Use Cases • Generate new PINs • Transfer encrypted PINs to live server • Generate secure files with plain text PINs for printing • Allocate PINs to Franchisees • Sell PINs to Franchisees • Activate individual PINs • Redeem PINs • Purge PINs • Mark as Lost/Stolen • Abuse protection

    41. Franchisee Management System Modules • Manage Franchisees • Contact Info • Credit Limits • Discount Percentages • Portal Access • Sell Vouchers • Sales Returns • Allocate Vouchers • Allocate Vouchers • Activate Vouchers • Allocate Inventory • Service Credit • Franchisee Reseller Network • Enables a Franchisee to act as a distributor and create other reseller franchisees under its own tree. Can be used for Service Credit distribution or new account activation

    42. Franchisee Management System • Account Balance Management • Multiple Administrator • Commission Calculation • Real-Time Cost Accounting • Region Management • Franchisee Self-Serve GUI • Redeem Service Credit into Subscriber Account • Transfer Service Credit to other Franchisees • Create New Subscribers • Sell Inventory to Subscriber • Administration GUI

    43. Franchisee Management System Business Use Cases • Manage Franchisees • Contact Info • Credit Limits • Discount Percentages • Portal Access • Sell Vouchers • Sales Returns • Allocate Vouchers • Allocate Inventory • Sell Service Credit • Receive Payments • Franchisee Self-Serve • Redeem Service Credit into Subscriber Account • Transfer Service Credit to other Franchisees • Create New Subscribers • Sell Inventory to Subscribers

    44. Mediation System Modules • Data Collection • FTP Application • Format Conversion • Text Files • Supported CDR formats for variety of industry leading Gateways & Switches including • Nortel • Siemens • Huawei • Clarent • Nextone • Cisco • MERA • Alcatel-Lucent • Ericsson • Avaya • Vocaltech • SNOM • Sonus • Teles • Other NGN Switches • Customized Parser (For generic customization/parsing of text based CDRs)

    45. Mediation System • CDR Correlation & Merging • Based on different Charging Identifiers (ICIDs) • Rules Based • Filtration Rules • Garbage CDRs removal • Out of bound values • Incomplete records • Auto Correction Rules • Date Time format conversion • Time zone conversion • Mappings from one list to other • Number Rewriting • Dialed Prefixes • International Prefixes • Premium Numbers • On-Net calls

    46. Mediation System • Per Source Rules • Source Identifiers • Filtration, Correction and Rewriting rules • Dispatching mechanisms • Text Files based • CSV • XML • JSON • Web Service • http • https • Multiple database system calls • Oracle • MySQL • MS-SQL Server • Database Streams • Oracle Streams • Reconciliation • Missing on origin • Missing on destination • Different Duration • Different Time of Call • Different QoSparameters

    47. Interconnect Billing Modules • Vendor Management Enables the operator to define all types of vendors including terminators • Contact Management • Contract Management • Connectivity managementEnables an operator to define network connectivity related information for the vendors • Trunk & Identity Management • Capacity Management • Capability Matching Function • Customer ManagementEnables the operator to define its B2B customers which could be Service Providers, Enterprise or other wholesale providers • Contact Management • Contract Management • Identity Management • Currency Management • Customer Accounting

    48. Interconnect Billing • Vendor Accounting • Payments Processing • Re-Rating • Invoicing, Payments and Netting • CDR Reconciliation • Dispute Management and Adjustments • Trunk Charges

    49. Interconnect Billing • Customer Self-Serve GUI • Vendor Self-Serve GUI • Vendor Concurrency Management • Vendor Capability Management • Customer Concurrency Management • Customer Capability Management • Administration GUI

    50. Interconnect Billing Business Use Cases • Vendor Management • Contract Management • Contact Management • Trunk Group and Connectivity management • Rate Sheets Management • Charging and Rating • Re-Rating • Invoicing, Payments and Netting • Reconciliation • Dispute Management and Adjustments