'Customer relationship management' presentation slideshows

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e-Banking in Kenya: Practical lessons to be drawn

e-Banking in Kenya: Practical lessons to be drawn

e-Banking in Kenya: Practical lessons to be drawn Isaac Awuondo MD – CBA 9 th Sept 2006 Agenda What is e-banking? What are the forms of e-banking? Why the drive towards e-banking? Technology as a differentiation strategy Benefits of e-banking products e.g. CBA.

By johana
(931 views)

Learning Objectives

Learning Objectives

Learning Objectives After studying this chapter, you should be able to: Define marketing and outline the steps in the marketing process Explain the importance of understanding customers and the marketplace, and identify the five core marketplace concepts

By johana
(6768 views)

Business Intelligence

Business Intelligence

Business Intelligence. What is it? Why you need it Mike Gallagher, Ford & Harrison Doug Horton, Handshake Software, Inc. Business Intelligence. Rapid access to actionable information Includes: Financial Information Contacts Documents E-Mail Legal Research & More.

By Melvin
(264 views)

Customer Relationship Management

Customer Relationship Management

Customer Relationship Management. Grenoble Ecole de Management October 2003. Sharon Crost crost@free.fr mobile: +33.686.17.8592.

By paul2
(259 views)

Chapter Objectives

Chapter Objectives

Relationship Marketing and Customer Relationship Management (CRM). CHAPTER 10. Chapter Objectives. Contrast transaction-based marketing with relationship-based marketing. Identify and explain the four basic elements of relationship marketing, as well as the importance of internal marketing.

By Ava
(212 views)

Backup & Restore Services

Backup & Restore Services

Backup & Restore Services. A service of United Technologies Corporation. Copyright 2004, United Technologies Corporation. Hmmm... What If. Your having a typical workday and everything seems to be going along just fine, when suddenly, your computer system goes down.

By Samuel
(148 views)

Simon Whitson

Simon Whitson

Simon Whitson. Worked in CRM since the 90s Business Intelligence and Insight Independent CRM specialist CRMManifesto.wordpress.com. uk.linkedin.com/in/whitson. whitson. simon@whitsonconsulting.co.uk. Launching the CRM Manifesto. Simon Whitson Whitson Consulting. Why are we here?.

By cecile
(184 views)

Supply Chain Management & Operations Management

Supply Chain Management & Operations Management

Supply Chain Management & Operations Management. Management Development Programme. Programme. 08:30 – 10:30 Introduction Origins of SCM Components of SCM 10:30 – 11:00 Tea 11:00 - 13:00 Operations Management 13:00 - 14:00 Lunch 14:00 - 15:00 Government and SCM

By sileas
(255 views)

MAJOR BUSINESS INITIATIVES

MAJOR BUSINESS INITIATIVES

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By lilly
(218 views)

Lecture 4: DBMS Architecture

Lecture 4: DBMS Architecture

Lecture 4: DBMS Architecture. Sept. 5, 2007 ChengXiang Zhai. Most slides are adapted from Kevin Chang’s lecture slides. DBMS Mission Statement. Simply: maintenance and computation of data But how to do it?. Data. Operations. Results. DBMS Architecture. User/Web Forms/Applications/DBA.

By erv
(137 views)

Relationship Marketing

Relationship Marketing

Relationship Marketing. SHSMD Luncheon October 5, 2007 Leean Kravitz Mudhouse Advertising. What is relationship marketing?. Marketing designed to create, maintain, and enhance strong relationships with customers and other stakeholders. . Why is it important?.

By connie
(395 views)

CHAPTER 9

CHAPTER 9

CHAPTER 9. CUSTOMER RELATIONSHIP MANAGEMENT. Chapter Nine Overview. SECTION 9.1 – CUSTOMER RELATIONSHIP MANAGEMENT Business Benefits of CRM Using Information Technology to Drive Operational CRM Using Information Technology to Driver Analytical CRM

By rowa
(169 views)

Data Mining: Introduction and a Health Care Application

Data Mining: Introduction and a Health Care Application

Data Mining: Introduction and a Health Care Application. Prem Swaroop (pswaroop@rhsmith.umd.edu) and Dr Bruce Golden (bgolden@rhsmith.umd.edu) Robert H Smith School of Business, University of Maryland, College Park. Data Mining: Introduction. Motivation: Why mine data

By una
(263 views)

Customer Relationship Management the mobile telco case

Customer Relationship Management the mobile telco case

Customer Relationship Management the mobile telco case. AAM Management Information Consulting Ltd. Csaba Lengyel International Business development Director. 11 May 2005, Sofia. AAM Consulting. Founded in 1994 AAM Technologies – our technology arm, 2001

By giverny
(253 views)

Business Processes

Business Processes

B290 – ESMBA, Fall 2014. Business Processes. What is a business process?. A collection / sequence of activities or tasks involved in the delivery or production of a service or product Sometime called ‘standard operating procedures’ Often a flow chart of decision points and action steps.

By calum
(115 views)

GSB 522 Diamonds in the Data Mine CRM and BI at Harrah’s

GSB 522 Diamonds in the Data Mine CRM and BI at Harrah’s

GSB 522 Diamonds in the Data Mine CRM and BI at Harrah’s. Harrah’s. Sales Team What are you trying to sell? Define your sale’s strategy. Brainstorm about the data you would like to collect (be precise) to execute your sales strategy. How will you obtain the data?

By dom
(288 views)

The Importance of Green Marketing

The Importance of Green Marketing

The Importance of Green Marketing. Green Marketing as part of Relationship Marketing U.Scholz. Green Marketing. Can you name a green brand in five seconds?. Green Marketing. Introduction Definition and history of Green Marketing Green Marketing and Relationship Marketing Example.

By ashton
(400 views)

ELC 310

ELC 310

ELC 310. Day 14. Agenda. Schedule Oct 30 – Customer Relationship Management Nov 2 – eMarketing Plan Presentations 3 Days away! Email plan and PowerPoint to tonyg@maine.edu In class Presentations of your marketing plans Nov 6 – Quiz 3 Chap 10, 11, 12, 13 & 14

By hanh
(189 views)

UNIT THREE

UNIT THREE

UNIT THREE. Streamlining Business Operations. UNIT THREE. Chapter Nine – Enabling the Organization— Decision Making Chapter Ten – Extending the Organization—Supply Chain Management Chapter Eleven – Building a Customer-centric Organization—Customer Relationship Management

By helki
(108 views)

Customer Relationship Management Strategies

Customer Relationship Management Strategies

Customer Relationship Management Strategies. Chapter 4. Customer Relationship Marketing. Why do some companies succeed? Collaborative advantage “. Relationship Marketing.

By marged
(143 views)

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