Managing IT Operations Dr. Merle P. Martin MIS Department CSU Sacramento Agenda What is IT Operations? IT Operation Trends Data Center Operations Improving Center Operations Data Center Economics Outsourcing Managing Networks Contingency Management Deloitte & Touche Study
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Dr. Merle P. Martin
“Old technologies persist in
the face of new technologies”
17% CIO turnover rate per year AND 44% were dismissed or demoted.
What do you think?
IP = IC ** 2
IP = increase in computer power
IC = increase in computer costs
n (n - 1) where n = # nodes
Non - Critical
What IT functions in your company have been or should be outsourced?
End of day
How will IT outages affect your firm?
Tell us a Contingency Management war story
These are management issues!