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Managing International Business Operations

Managing International Business Operations. Chapter 10 Instructor Shan A. Garib, Winter 2013. Managing International Business Operations. Objectives Partner companies may have different needs and objectives Communication difficult because of distance

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Managing International Business Operations

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  1. Managing International Business Operations Chapter 10 Instructor Shan A. Garib, Winter 2013

  2. Managing International Business Operations Objectives • Partner companies may have different needs and objectives • Communication difficult because of distance • Need communication plan to communicate goals and priorities • b/c of business risk, partners must monitor each other’s performance • Must have a plan to resolve any conflict as well • How to manage and monitor partnerships • Strategies to motivate partners and conflict resolution

  3. Managing International Business Operations Monitoring Performance • Measurement criteria • Quantitative vsQualitative performance criteria?? Partnership Communication • A communication plan contains: • Objectives • Messages • Audience • Schedule • Method • Other plans • Documentation plan • Shared information plan – • Reporting plan –

  4. Managing International Business Operations Partner Development • Partners must have: • A partner development strategy must have the following stages: • Orientation • Training • Mentoring • Performance Appraisal

  5. Managing International Business Operations Motivation • Motivational strategies: • Provide healthcare for poor • Offer larger shares of business for success • Provide employee housing • Free travel • Update offices of partner • Invest in local environment • Provide childcare facilitates • Offer flexible working schedules/ gym/ snacks

  6. Managing International Business Operations Conflict Resolution Early recognition of conflicts • Type of conflict depends on size of company • Large – • Smaller – • Internal Resolution • Third Party dispute Resolution • Problems with 3rd parties:

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