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Introduction to E-Commerce E-Commerce How the Internet has changed the way we do business. Introduction to E-Commerce Benefits of Internet Technology Communication Information E-Commerce E-Commerce Internet Technology Provides Communication Email Chat rooms Spam  E-Commerce

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Presentation Transcript
how the internet has changed the way we do business

Introduction to E-Commerce

E-Commerce

How the Internet has changed the way we do business.

benefits of internet technology

Introduction to E-Commerce

Benefits of Internet Technology

Communication

Information

E-Commerce

internet technology provides

E-Commerce

Internet Technology Provides

  • Communication
  • Email
  • Chat rooms
  • Spam 
slide5

E-Commerce

Internet Technology Provides

  • Information
  • Google
  • Portals – AOL, Yahoo
  • Sourcing - SCM
slide6

E-Commerce

Internet Technology Provides the Vehicle for E-Commerce

Electronic Commerce is the buying, selling, and trading of goods on the Internet.

benefits of e commerce

E-Commerce

Benefits of E-Commerce

improved customer service

E-Commerce

Shop-at-home convenience

Detailed product information

Customer controls transaction

Simplified ordering

Open 24/7/365

Improved Customer Service

expanded markets

E-Commerce

Elimination of Boundaries

Direct to customer

(no middleman)

Expanded Markets

cost cutting

E-Commerce

Streamlined order processing

Fewer errors in order entry

Increased speed

Lower marketing costs

Cost Cutting

higher profits

Introduction to E-Commerce

Additional sales channel

Affiliate Income

Lower marketing costs

Higher Profits

e commerce challenges

Introduction to E-Commerce

Security & privacy

Scams & Fraud

Down time & poor service

Awkward design & functionality

Lack of retail experience

E-Commerce Challenges

http www theintelstore com

Introduction to E-Commerce

http://www.theintelstore.com

categories of electronic commerce
Categories of Electronic Commerce
  • Five general e-commerce categories
    • Business-to-consumer (Nike)
    • Business-to-business (GraingerBD&A)
    • Business processes (Monster)
    • Consumer-to-consumer (ebay)
    • Business-to-government (Cal-buy)
  • Supply management or procurement
    • Departments devoted to negotiating purchase transactions with suppliers (Intel)
slide16

Viruses

  • Trojan Horses
  • Spyware
  • Search Engine Optimization
  • Yahoo! Stores

E-Commerce: The Second Wave, Fifth Annual Edition