911 - PowerPoint PPT Presentation

ostinmannual
slide1 l.
Skip this Video
Loading SlideShow in 5 Seconds..
911 PowerPoint Presentation
play fullscreen
1 / 11
Download Presentation
911
540 Views
Download Presentation

911

- - - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript

  1. 911

  2. Partners in the 911 call center business “We exist to meet the needs of our customers”

  3. VEL Overview • Has been serving customers for over 25 years • Strategic partnership with all major switch manufacturers and predictive dialers • Contributes to the success of 911 call centers around the country • Presents ACD (Automatic Call Distributor) statistics in real time on the LED display and other output sources

  4. Would you like to have …? • The ability to monitor emergency inbound statistics from a single system • The option to show emergency personnel the same real-time information as dispatchers via a screen pop or text message • Single and double sided displays, as well as multi-line systems • Unlimited local and remote messaging capability to communicate amber alerts, weather alerts, address locations or other important information that saves time, money and lives • Programmable thresholds to control visual and audible alerts to your dispatchers If you answered “Yes” to any of these questions then DIGITAL-FAX is for you!

  5. DIGITAL-FAX... • Provides real-time information from multiple sources to your dispatchers and emergency personnel • Includes three color changes (red, amber and green) that can alert dispatchers to call volumes and emergencies • Is capable of wireless interface with your cell phone, web page or desktop • Includes programmable messaging capability • Allows your team to monitor multiple queues • Is NOT switch dependent • Is TCP/IP, LAN or WAN communication compatible

  6. DIGITAL-FAX increases your 911 call center efficiency... • Because it becomes your team’s scoreboard instantly • Because it eliminates important abandoned phone calls • Because it frees up the supervisor’s time for training, motivating and other team-oriented tasks • Becomes the coaching tool to improve dispatchers’ performance

  7. VEL Warranty and Support • DIGITAL-FAX is UL approved • VEL provides 24 x 7 Customer Service • VEL provides dial-in support and remote diagnostics • DIGITAL-FAX is covered by a one-year comprehensive warranty • Lifetime training and support is available after the warranty period

  8. The Custom Package • VEL team will help you design a system that is custom built for your 911 call center • Your DIGITAL-FAX system software is pre-loaded for an easier installation process • DIGITAL-FAX interfaces with any ACD and/or predictive dialer

  9. The Information Highway • Distributes the same real-time information to your dispatchers as to the supervisors • Your DIGITAL-FAX display network can be installed locally and at remote locations via your company TCP/IP, LAN or WAN • Field emergency personnel can receive the same benefits as your on-site dispatchers through the DIGITAL-FAX ScreenPOP license

  10. EAS Connectivity • Ability to put Emergency Alert System (EAS) messages directly to LED Displays • Insures immediate response from dispatchers regarding Amber Alerts and Weather Alerts • Saves time from inputting the messages to the displays or notifying all of the dispatchers in the call center as to the problems that can be associated with those emergencies • Can be connected with any EAS system

  11. Thank you for the time we shared today! 8200 E. Pacific Place, Suite 103 Denver, Colorado 80231 303.639.8450 Voice 303.369.2635 Fax www.digital-fax.com