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Housekeeping Management. 10.2: Planning. Tools for Planning. Area inventory lists Frequency schedules Performance standards Productivity standards Inventory levels. Area Inventory Lists. Contain all the items within each area that need housekeeping’s attention Usually long and detailed

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Presentation Transcript
tools for planning
Tools for Planning
  • Area inventory lists
  • Frequency schedules
  • Performance standards
  • Productivity standards
  • Inventory levels
area inventory lists
Area Inventory Lists
  • Contain all the items within each area that need housekeeping’s attention
  • Usually long and detailed
  • Needs to be a separate inventory list for each type of guestroom
  • Items in the list should be in the sequence in which room attendants will clean them and supervisors will inspect them
frequency schedule
Frequency Schedule
  • Show how often each item on the inventory list must be cleaned or maintained
  • Items that must be cleaned daily or weekly become part of the routine cleaning cycle
  • Items that are not cleaned or maintained as frequently become a part of the deep cleaning program
performance standards
Performance Standards
  • State what must be done and how it must be done
  • Help ensure that all employees do their jobs consistently
  • Need to be properly developed, effectively communicated, and consistently managed
  • to properly develop a standard, managers gain consensus from the people who perform the tasks
  • To effectively manage standards, there must be an inspection program and periodic performance evaluations
productivity standards affect on housekeeping planning
Productivity Standards Affect on Housekeeping Planning
  • They determine how much work needs to be done while performance standards state how well it should be done
  • Productivity standards vary among hotels. They are typically expressed as how many times the task can be performed in a standard work shift.
  • To establish standard – EH needs to learn how long it takes an employee to perform each of the major tasks on the cleaning frequency schedule.
  • Performance and productivity standards must be balanced so that labour costs are not too high but all of the work meets quality standards.
wasted time activity
Wasted Time Activity
  • Walk around the school once.
  • Represents how long it might take for a guestroom attendant to walk from one of the guestrooms to the supply room.
  • Determine average for class.
  • Multiply that number by 18.
  • If guestroom attendants were to pick up supplies only 3 times in a shift, that is how much time it would cost them each week.
  • Divide that time by 60 (determining the number of hours wasted each week) and multiply it by $8.50. This is how much money it might cost a hotel.
assignments
Assignments
  • AYL 10.2
  • Workbook 10.2