Human Resource Staffing and Performance Management . MANA 4328 Dr. George Benson [email protected] HR Staffing. Legal Compliance Determining HR needs Projecting staffing levels Job analyses Managing competencies Identifying and recruiting employees Evaluating candidates Selection tests
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Dr. George Benson
Traditionally staffing has focused on the match between an applicants skills and experience and the job requirements.
Recruiters speak in the same near-spiritual terms. What's he looking for in a candidate? "An attitude -- a genuineness -- a sense of what it takes to be one of us."
“It takes a special individual to become a Customer Service Agent, and we look for folks who are eager, who are “quick on their feet” with “outside the box” thinking and who have caring, friendly natures. Because we operate almost around the clock (including holidays), Customer Service Agents work unusual hours and are on their feet eight hours a day. Yet, almost all of these Employees will tell you how much they LUV their jobs.”
Colleen Barrett President and Chief Operating Officer
Applicants fill out and read aloud a questionnaire in which applicants complete statements such as:
Applicants are told to imagine they are a committee charged with rebuilding civilization after a just-declared nuclear war.
They're given a list of 15 people from different occupations: nurse, teacher, all-sport athlete, biochemist, pop singer. They have 10 minutes to make a unanimous decision about which 7 can remain in the only available fallout shelter.
The answers don’t matter....
The test is about the interaction...
As the candidates debate, evaluators watch from across the room and grade each person on a scale from "passive" to "active" to "leader."
All SWA Employees and their eligible family members have FREE UNLIMITED space available travel anywhere Southwest Airlines flies!
As a SWA Employee you will receive Profit Sharing . . . and Southwest Airlines has had 31 consecutive years of profit!
FABULOUS Medical, Dental and Vision plans for all Employees! Dollar for dollar match in 401K - up to 7.3% of employee investment!
Casual uniform environment, which means you can wear tennis shoes!
The Southwest Airlines University offers Career Development classes!
Chili Cookoffs, Holiday Celebrations, Deck Parties, Golf Tournaments and more for all SWA Employees and their family members.
Customer Service Agents
First Year $9.00/hr
Second Year $10.00/hr
1st 6 Months - $14.67/Trip*
2nd 6 Months - $14.90/Trip*
2nd Year - $17.34/Trip*
*one trip = 243 miles
Southwest’s reputation for service and “Fun Place to Work”
Participation & Ownership
Training & Development
Cross-Utilization & Cross-Training
Promotion From Within
Taking the Long View
Measurement of PracticeSouthwest’s HRM Practices