PROGRAMME 3: Information Management System

1. PROGRAMME 3:Information Management System Ms N Sihlezana

2. Purpose • To ensure that new complaints are received, analyzed processed and registered. • To maintain a database system which serves as a register for all ICD complaints. • To manage information technology in order to ensure a smooth operation of all ICD IT systems. • To consolidate and manage all ICD information needs with a view to facilitate access and sharing of knowledge and information. • To manage all communication and marketing processes and activities with a view to facilitate the dissemination of information and promotion of ICD products and services to all stakeholders. • To embark on various Proactive Oversight activities including research, station audits, monitoring, etc. with a view to making recommendations to address systemic problems in policing.

3. MeasurableObjective • The objective of the Programme: Information Management and Research is to maintain a current complaints register, allocate and follow-up on cases and, oversee the implementation of the DVA and analyze all information on the database, producing at least four reports annually recommending interventions to enhance human rights focused service delivery in policing. Further, to improve the management of information through technology and the dissemination of information in order to market the organization to various stakeholders

4. PROGRAMME 3:Information Management System Ms N Sihlezana

5. Purpose • To ensure that new complaints are received, analyzed processed and registered. • To maintain a database system which serves as a register for all ICD complaints. • To manage information technology in order to ensure a smooth operation of all ICD IT systems. • To consolidate and manage all ICD information needs with a view to facilitate access and sharing of knowledge and information. • To manage all communication and marketing processes and activities with a view to facilitate the dissemination of information and promotion of ICD products and services to all stakeholders. • To embark on various Proactive Oversight activities including research, station audits, monitoring, etc. with a view to making recommendations to address systemic problems in policing.

6. MeasurableObjective • The objective of the Programme: Information Management and Research is to maintain a current complaints register, allocate and follow-up on cases and, oversee the implementation of the DVA and analyze all information on the database, producing at least four reports annually recommending interventions to enhance human rights focused service delivery in policing. Further, to improve the management of information through technology and the dissemination of information in order to market the organization to various stakeholders

7. Structure

8. Performance 2005/06

9. Performance 2005/06 (cont…)

10. Performance 2005/06 (cont…)

11. Performance 2005/06 (cont…)

12. Key Deliverables • Case Management System • Information and Communication Technology Infrastructure • Policy support to Minister and HOD • Budget Vote • Parliamentary Questions • Marketing and Publicity Material • Research • Information Management • Library Service • Information Security

13. Key Deliverables (cont…) • 16 Days of Activism for No Violence Against Women and Children • 37 Communities visited • Monitoring the implementation of the DVA • Applications for Exemption • DVA Reports • Public Service Week • Reporting and accountability • Annual Report • Media statements

14. Research Projects • An investigation into the factors that contribute to the backlog of cases at the Independent Complaints Directorate • An analysis of complainants’ level of satisfaction with Independent Complaints Directorate services. • An investigation into the extent of the South African Police Services’ compliance with the Domestic Violence Act • Establishing a cordial relationship between SAPS, ICD and civil society: Problems and Prospects

15. Statistics

17. ICD 2005/6 Case Intake by Case type Offences Deaths 32% 12% Misconduct 56%

18. ICD Case Intake Yearly Change 3716 3407 2855 1731 1473 1643 714 652 621 2003/04 2004/05 2005/06 Deaths Criminal Misconduct

25. GENDER OF THE VICTIM

26. Race of the Victim

27. Rank of the accused

28. Race of the Accused

29. Criminal Offences

30. Criminal Offences Yearly Change

31. MISCONDUCT

33. Criminal Offences by Nature of Allegation

34. Cont. Criminal Offences

35. Cont…Criminal Offences….

36. Cont …Criminal Offences

37. PROGRAMME 3:Information Management System Ms N Sihlezana

38. Purpose • To ensure that new complaints are received, analyzed processed and registered. • To maintain a database system which serves as a register for all ICD complaints. • To manage information technology in order to ensure a smooth operation of all ICD IT systems. • To consolidate and manage all ICD information needs with a view to facilitate access and sharing of knowledge and information. • To manage all communication and marketing processes and activities with a view to facilitate the dissemination of information and promotion of ICD products and services to all stakeholders. • To embark on various Proactive Oversight activities including research, station audits, monitoring, etc. with a view to making recommendations to address systemic problems in policing.

39. MeasurableObjective • The objective of the Programme: Information Management and Research is to maintain a current complaints register, allocate and follow-up on cases and, oversee the implementation of the DVA and analyze all information on the database, producing at least four reports annually recommending interventions to enhance human rights focused service delivery in policing. Further, to improve the management of information through technology and the dissemination of information in order to market the organization to various stakeholders

40. Structure

41. Performance 2005/06

42. Performance 2005/06 (cont…)

43. Performance 2005/06 (cont…)

44. Performance 2005/06 (cont…)

45. Key Deliverables • Case Management System • Information and Communication Technology Infrastructure • Policy support to Minister and HOD • Budget Vote • Parliamentary Questions • Marketing and Publicity Material • Research • Information Management • Library Service • Information Security

46. Key Deliverables (cont…) • 16 Days of Activism for No Violence Against Women and Children • 37 Communities visited • Monitoring the implementation of the DVA • Applications for Exemption • DVA Reports • Public Service Week • Reporting and accountability • Annual Report • Media statements

47. Research Projects • An investigation into the factors that contribute to the backlog of cases at the Independent Complaints Directorate • An analysis of complainants’ level of satisfaction with Independent Complaints Directorate services. • An investigation into the extent of the South African Police Services’ compliance with the Domestic Violence Act • Establishing a cordial relationship between SAPS, ICD and civil society: Problems and Prospects

48. Statistics

50. ICD 2005/6 Case Intake by Case type Offences Deaths 32% 12% Misconduct 56%