GSA. State. Fed. KI ISM January 27, 2005. The Government as a Customer. MGM. MGS. KI Rep. Introduction. John J. FitzPatrick – MGM ( The New Guy) Randy Hoople – MGS Debbie & Norb Brice – KI Reps KI GA. Timing is everything! 60 Mins Every 5. B. B. B.
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The Government Customer ...
Most are real.
Some look peculiar and are actual agencies.
Some look real and are not!
Immense, huge, Jagundo, vast, mammoth, vast, etc.
1 Fed workers for every 70 citizens
A mini DC in every State
Can we be of any further
But now as a “non-funded” Federal Agency…..
Lack of tech info/ qualified technicians
Lack of product information
Poor quality/ construction
Lack of follow-up
Off schedule & Off Schedule
General lack of SERVICE
Multiple vendors/ orders
The GSA is national in 11 Regions with the NFC in DC:
Boston, NYC, Philadelphia, DC, Atlanta,
Kansas City, KS, Ft. Worth, Chicago, Denver,Seattle, San Francisco….
+PR & Virgin Is
Reg 9 LA
7th & D STs SW
GSA Regions & AORs
Special Use: Classroom / Training
Household & Quarters
Packaged Rooms: KI Alignments
New – Balance Overheads
New – True Desking
New – Rapture and Dance Chairs
New - Impulse Task Seating
New - Xclaim Task Seating
Xclaim Task Chair
Impulse Task Seating
Balance Overhead Storage
POs must include a worksurface or chair or file.
POs must show manufacturer’s GSA contract numbers.
Upon receipt, KI will forward the to Partners.
AIS and KI will ship independently unless otherwise specified.
Each company is responsible for their own warranty work, punch lists, etc.KI Package Room Contract benefits
“Key” PlayersFort Stewart Army Education Center Project Or “Welcome To The Real World”
Mandatory UseBack to Fitz
Office Furniture Corporate Express (AGI) GS-28F-2089D
Office Furniture GS-28F-8022H
Special Use Furniture GS-28F-2002D
Package Room GS-28F-8022H
Dormitory & Quarters GS-27F-0513H
Design – Craftsmanship & Sustainability
Long-term project integrity - Life-cycle cost savings - Cradle-to-cradle attention
Single source - Market of One channel – Accountability - “Off balance sheet” costs
Partners - Problem solving/ solution driven
IntegrityGov Customer Benefits
Fascinate the customer with our KI product/ service offering
Market of One
Adapt to the customers changing needs
Peace of MindThe Result
Together delivering consistent world-class furniture products and services across the entire government system the way the Govies want.
The 3 Uns
The 3 Uns
The 3 Uns
You drive on a parkway and you park in a driveway.
Your nose runs but your feet smell.
7, 6, 5,
4, 3, 2SS&M – Gov Top Ten
#10 US Dept of the Treasury - good credit
#9 Want the same as private sector
#8 Pricing is pre-negotiated-no hassle!
#7 Low maintenance-local & loyal
#6 Blue pages
#5 Contracts – elite group/gets you in the door
#3 Bureaucrats-take the admin
#2 We are Unknown – why not us
And the #1 reason to sell to the Govies!
Although history has long forgotten us, KI is generally credited with the Sistine Chapel Genius Wall**specified by Michelangelo Buonarroti AIA