CrossTour Fair “A Danubian Al-TOUR-native Dream” 26-30 January 2012 Rousse, Bulgaria

1. Trends in alternative tourism and tailor-made products – ecotourism, adventure tourism, cultural, historical tourism CrossTour Fair “A Danubian Al-TOUR-native Dream” 26-30 January 2012 Rousse, Bulgaria January, 28th 2012

2. Topics • Essence of trends. General trends. • Alternative tourism product consumers • Tailor-made products - advantages • Current trends through experience economy and branding destinations

3. What is a ‘trend’? Trends are, seen from today‘s point of view, likely developments in the future • which can be seen at present, • and of which we can reasonably assume that • that they will continue to exist in the future.

4. Emerging factors = Trends in tourism demand • Stable demand volume with changing structure • Destination choice remains stable in broad categories (domestic, European, long-haul), but opportunities within these categories for single countries and destinations to attract more tourists (increasing competition) • Stable basic motivation, but higher expectations on how to realise them and greater differentiation • Growing consumer competence • New information behaviour with more sources used, but also with less depth

5. Emerging factors = Trends in tourism demand • Activities: manifold, with the trend to realise more different types of activity within one trip, e.g. relax, culture, sports, family • Duration: slightly shorter • Expenditures: higher, but more price-sensitive • Tour operators and travel agencies: increase, especially online • Accommodation: higher quality expectations (hardware, atmosphere & service)

6. Holiday motives of the alternative tourism product consumers Ø Regeneration Free time 64%Relaxation 60%Recuperate 59%Away from daily routine 58% – Pleasure Sun, warmth 44% Be lazy 30% Spoil myself 30% + Partner/children Time together 54%Children 20% – New experiences Fun, amusement 40%New impressions 30%Travel around 29%Dee the world 25% + Health / nature Healthy climate 51%Enjoy nature 48%Health 33%Environment 30% Ø Contacts Collective activities 32%Meet the locals 21%Making friends 19% Ø Sports Gentle sports 12%Active sports 9% – = below-average of all travellers, Ø = average of all travellers; + = above-average of all travellers Source: F.U.R; RA 2007; Basis: rural tourists 2006 (n=1,226; 10.4 m.)

7. Tailor-made products – Advantages • The aim of this tour is customers to customize the tour package for their convenient. So this kind of tour also known as customizable tour packages. • You have the option of booking everything that has to do with your tour. • You have the freedom to do whatever you want. • You are making your perfect vacation with the flexibility and satisfaction. • Saves your time and money. • You can get guide and personalised advice from the experts.

8. Eco-Tourism Definition: • Environmentally responsible travel and visitation to relatively undisturbed natural areas → to enjoy and appreciate nature (and any accompanying cultural features, both past and future) • Travel that promotes conservation, has low negative visitor impact and provides for beneficially active social-economic involvement of local populations

9. Ecotourism of the 21st century (1) • Covers unpolluted nature-based areas e.g. national parks, coral reefs, wetland areas • Tourists have responsible attitude towards what and whom they come into contact with in the nature-based areas • Education is part of the tourists’ experience while they enjoy and appreciate what they learn about nature and any accompanying traditions and cultures of the local communities. • Education also on the importance of conservation

10. Ecotourism of the 21st century (2) • Caters to small groups of tourists → minimise negative impact on the natural environments and local communities e.g. • flora and fauna not disturbed • local communities not displaced • no need to clear large areas to make way for built up environment to accommodate droves of tourists • Encourages the active involvement of local communities in the planning and promotion of ecotourism in their nature based areas e.g. locals serve as guides, run businesses related to providing accommodation, food and selling their crafts and works of art

11. Above average: Trips, excursions 77% Hiking/walking53% Visiting natural attractions 53% Visiting sites of interest 38% Gentle sports 37% Playing with children 28% Cycling 24% Using spa facilities 15% Below average: Swimming (lake/sea) 47%Shopping 45%Making new friends 30%Swimming (pool) 27% Ecotourism activities Question: ‘How frequently, would you say, have you undertaken ecotourism activities for holidays in the last three years, that is 2009, 2010 and 2011?’Presentation of a list with 15 activities; shown here: top boxes (1=very often; 2=often) Source: F.U.R; RA 2007; Basis: rural tourists 2011 (n=1,226; 10.4 m.)

12. In its purest form, ecotourism today • minimises negative social, cultural and ecological impacts • empowers local communities in conservation and management of natural and cultural resources. • brings in economic benefits to local communities and directs revenue to local people living in and around protected areas, and • increases revenues for protected areas

13. Adventure Tourism Adventure tourism is a type of niche tourism involving exploration or travel to remote, exotic and possibly hostile areas, where the traveler are provided a challenge, thrill or intense experience. • Adventure tourism is rapidly growing in popularity as tourists seek unusual holidays, different from the typical beach vacation. • "adventure travel" usually include two of the following three components: a physical activity, a cultural exchange or interaction, and engagement with nature. • In general, adventure tourism relies on natural, environmental features, such as mountains, rivers, forests, and the like.

14. What is understood by the term ‘adventure tourism’? Question: ‘What to you personally understand by the term adventure tourism?’Source: F.U.R: HeRA 2011; Basis: population (n= 7.671; 65.1 m.)

15. Who are the adventure tourists?

16. Adventure tourism trends

17. Cultural and historical tourism • it involves seeking an encounter with natives or feeling part of the history of a place. E.g. visitors to art galleries seek an encounter with beauty, uniqueness, authenticity and exclusiveness whilst visitors to museum are seeking discovery, novelty, diversity and knowledge (Hall, 1995). • cultural practices eg rainmaking rituals, storytelling, witchcraft etc

18. Trends in the cultural and historical tourism expenditures Question: ‘How much did you spend overall for travel, accommodation and other expenses’? Source: F.U.R; RA 2007; Basis: all holiday trips 2011 (n=7.596; 64.4 m.); cultural and historical tourism holidays 2006 (n=1.481; 12.6 m.)

19. Are You Confused about Cultural and Historical Branding? Perception Image Product Differentiation A plethora of terms Positioning Branding Sustainable Competitive Advantage

20. Definition of Culture Destination Image • The sum of beliefs, ideas, and impressions that a person has of a destination (Crompton, 1979). • A set of cognitions and affections that represent an entity to an individual (Mazursky and Jacoby, 1986). • A mental representation of an object or place (Fridgen, 1987). • The visual or mental impression of a place, a product, or an experience held by the general public (Milman and Pizam, 1995).

21. Components of the new cultural destination perception • Gunn (1972) identified two components of image: • Organic: Images formed by individuals themselves through such things as past experiences with destinations, and through unbiased sources of information (e.g., news reports, movies, newspaper articles, etc.). • Induced: Images created through information received from external sources, including destination advertising and promotion.

22. Current trends through brand Identity The alternative tourism product is: • A way to communicate a destination’s unique identity to visitors • A means of differentiating a destination from its competitors • A uniform “look” that all destination partners can consistently use • A symbol, name, term or design, or combination of these elements Personality Look Essence Image

23. Challenges of Branding tailor-made and alternative tourism products • Destinations are not a single product but composite products consisting of a mix of different components (the destination mix). • Destination marketers have little control over the destination mix they are branding. • There is a diverse range of organizations and partners involved in crafting and delivering on the brand. • Often there is a lack of enough funding for branding efforts. • Political influences may be felt.

24. The Experience Economy’s key words • Differentiation: Identity & values, individualisation • Experiences:Content, dream, fantasy, variation • Influence: Self-determination & open codes • Social capital: Community & network, as well as virtual • - and for the development of the integrated complex approach city! And the cross-bordering cooperation models!

25. Thank you very much for your attention!