THE CONNECTICUT TAX COLLECTORS ASSOCIATION

THE CONNECTICUT TAX COLLECTORS ASSOCIATION CIVLS Update March 27, 2015 Status  GO LIVE, SPRING 2015 Customer Self-Service – New On Line Capabilities  DEMONSTRATION Tax Collector Self-Service – New On Line Capabilities  DEMONSTRATION Key Issues  Discussion Next Steps  Getting to GO LIVE

CIVLS Project Timeline 2010 2011 2012 2013 2014 2015 2016 CIVLS Kickoff Release 1 Release 1A Release 2 Licensing Managed and Regulated Businesses and Core Infrastructure Mar 2011 Web Renewals – Dealer Licensing Feb 2012 Vehicle Services: Registration & Title GO LIVE Spring 2015 CT Tax Collectors Association - March 2015

New Capabilities for Constituencies CT Citizens Web Self-Service Business Partners Portal Service CT Tax Collectors Association - March 2015

CIVLS RELEASE 2 FUNCTIONSNEWCAPABILITIES for Business Partners • Tax Town Capabilities • File Transfers to update Customer information Batch File Transfers CT Tax Towns CT DMV Tax Issues Blocking Vehicle Registration  Tax Clearances CURRENTLY

CIVLS RELEASE 2 FUNCTIONSNEWCAPABILITIES for Business Partners • Tax Collector Capabilities • File Transfers to update Customer information • NewReal-Time Put-ons, Take-offs, & Inquiries Real-Time Updates & Batch File Transfers CT Tax Collectors CT DMV Customer Choice Interaction Customers and Tax Collectors CAN MORE EASILY resolve tax issues • Customer Self-Service Compliance Checks • Tax Collectors can perform Real-Time Put-ons, Take-Offs, and Inquiries • (Optionally) DMV would support Tax Collectors processing of Renewals on behalf of customers DMV uses Customer’s “Preferred Method of Communication” CIVLS • New Customer Capabilities • Plate Cancellations • Renew Registrations • Self-initiated Compliance Checks

NEWCustomer Self-Service CapabilitiesSelf-Initiated Compliance Checks CT Tax Collectors Association - March 2015

CIVLS IMPROVEMENTSOn Line Tax Collector Capabilities • Real Time Put-ons / Take-offs • CIVLS will provide Tax Collectors access to a “Portal” to do real time put-ons and take-offs so that the customer can go back home and register (i.e. renew) their registrations on-line • DMV would also support the Towns processing the renewals for their citizens at a fee not to exceed $2 (and/or no fee if the Town prefers) so the customer can have a one-stop experience with their local Municipality • As with any new service offering, the DMV would advise speaking with Municipal Corporate Counsel prior to exercising this option. CT Tax Collectors Association - March 2015

CIVLS IMPROVEMENTSOn Line PORTAL Tax Collector Capabilities • The CIVLS Web Portal will allow the Collectors to process real time put-ons and take-offs. • To access the DMV portal you will need: • A PC with access to the Internet • A web browser. The following are supported: • Current versions of Microsoft Internet Explorer • Current versions of Apple Safari • Current version of Mozilla Firefox • Current version of Google Chrome • A User Identifier and associated password. The User ID will be obtained through a DMV Administrator. • Specific information regarding the start of the testing process will be provided. Batch files will be processed through a batch transfer process, however, one-record put-ons and take-offs can be done in real time. CT Tax Collectors Association - March 2015

CIVLS IMPROVEMENTSOn Line PORTAL CIVLS Portal For Tax Collectors CT Tax Collectors Association - March 2015

CIVLS IMPROVEMENTSOn Line PORTAL – Update Exceptions DMV Direct Only On Line Portal • Update Exceptions • Put on / Take off • Inquiry – DMV Direct • Title and Registration • Plate CT Tax Collectors Association - March 2015

CIVLS IMPROVEMENTSOn Line PORTAL – Update Exceptions Put-ons, Take-offs (e.g. Delinquent Tax) CT Tax Collectors Association - March 2015

CIVLS IMPROVEMENTSOn Line PORTAL – On Line Updates INTERNAL CIVILS VIEW - Delinquent Tax Exception on Customer Record CT Tax Collectors Association - March 2015

CIVLS IMPROVEMENTSOn Line PORTAL – Update Exceptions PORTAL VIEW - Delinquent Tax Exception Successfully Applied to Customer Record CT Tax Collectors Association - March 2015

CIVLS IMPROVEMENTSOn Line PORTAL – Title and Registration Inquiry Let’s demonstrate that the Tax Delinquency was applied correctly by using “Title & Reg Inquiry” Select the customer CT Tax Collectors Association - March 2015

CIVLS IMPROVEMENTSOn Line PORTAL – Title and Registration Inquiry Click and Drill Down Click and Drill Down

CIVLS IMPROVEMENTSOn Line PORTAL – Title and Registration Inquiry CT Tax Collectors Association - March 2015

CIVLS IMPROVEMENTSOn Line PORTAL – Title and Registration Inquiry This is a “drill down” to the vehicle information for the customer’s vehicle Continued on next page

CIVLS IMPROVEMENTSOn Line PORTAL – Title and Registration Inquiry Continued CT Tax Collectors Association - March 2015

CIVLS IMPROVEMENTSOn Line PORTAL – Plate Inquiry Plate Inquiry PLATE INQUIRY CT Tax Collectors Association - March 2015

CIVLS IMPROVEMENTSOn Line PORTAL – Plate Inquiry PLATE INQUIRY CT Tax Collectors Association - March 2015

Key Issues CT Tax Collectors Association - March 2015 What Does This Mean to Me (Tax Towns)? • DMV is upgrading70’stechnology  A change is needed, along with PATIENCE • Change to: Daily batch updates; Capable of real-time put-ons and take-offs • Tax Delinquencies not linked to Customers  We WILL encounter Data Issues • Match Ratios Low -- Poor Records % Match  DMV Team Will Continue to Work with You • Not all vehicle records converted, per DMV Retention Schedule: • Current + 3 Years (Policy attached) – 2011, 2012, 2013 • GO LIVE Weekend – Assessors will be supplied CIVLS files, and Assessors need to send us their Put-Ons for customers

CIVLS IMPROVEMENTSOn Line PORTAL – Batch File Layout CT Tax Collectors Association - March 2015

CGS Sec 14-10 Registration Retention Authority CT Tax Collectors Association - March 2015

TownListLayoutGLSUPDescriptions2015 CT Tax Collectors Association - March 2015

QUESTIONS? CT Tax Collectors Association - March 2015

THE CONNECTICUT TAX COLLECTORS ASSOCIATION