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FIS Enterprise Solutions EPK/EPM Implementation. Debbie Bellish, Jon Hale, Truman Hale, Daun Hugi, Barb Mours Fidelity National Information Services (FIS). Agenda. Business Situation Implementation Approach and Schedule Lessons Learned Results Sample Views/Reports. Business Situation.

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fis enterprise solutions epk epm implementation

FIS Enterprise SolutionsEPK/EPM Implementation

Debbie Bellish, Jon Hale, Truman Hale,

Daun Hugi, Barb Mours

Fidelity National Information Services (FIS)

agenda
Agenda
  • Business Situation
  • Implementation Approach and Schedule
  • Lessons Learned
  • Results
  • Sample Views/Reports
business situation
Business Situation
  • Large geographically dispersed resource pool of 750 serving 100+ financial services customer account teams
    • Resource staffing requirements/capabilities critical
    • Access database utilized for resource staffing
  • PMBOK-based project management methodology
    • Formalized in 1999 and continuously improved
    • Emphasis on scope, time (schedule) and budget management with software development influences
    • Defined project management roles and organization
    • Manually intensive report production
    • Lotus Notes database for document (including .mpp files), risk, issue, action item management
  • Minimal user Project Server experience
    • Other divisions had implemented Project Server

User’s Meeting January 23-25, 2007

3

business situation4
Business Situation

Project Objectives:

  • Integrated project and resource information
  • Enhanced capacity and resource planning capabilities
  • Presented in automated, user configurable dashboard views

User’s Meeting January 23-25, 2007

4

implementation approach
Implementation Approach
  • Phased Approach
    • Phase 1 - Implement MS Project 2003 Server, MS Project Professional 2003 and MS Project Web Access (PWA), EPK Portfolio, EPK Resources, and Enterprise Resource Planning
      • Retire Access database

Complete

implementation schedule
Implementation Schedule

User’s Meeting January 23-25, 2007

7

approach and schedule
Approach and Schedule

Phased Approach

Phase 2 - Implement MS Share Point Team Services (document management and team information), Rational (risks, issues, action items, defects) and automated status reporting

Retire Lotus Notes tool

Phase 3 – Implement EPK Time and interfaces to Oracle Financials

Retire PlanView

In Progress – 1Q ‘07

2007 Dates TBD

User’s Meeting January 23-25, 2007

8

lessons learned
Lessons Learned
  • Successes
    • Smooth implementation facilitated by:
      • Established resource and project management practices
      • Heavy user involvement in requirements, testing and support
      • Virtual training and job aids, plus live meeting Q&A sessions, provided on demand training solution for users
      • Opportunities/staffing guidelines identified tool best practices
    • Change champions facilitated tool adoption
    • Inclusion of requirements into EPK core product
    • EPK Group configuration review

User’s Meeting January 23-25, 2007

9

lessons learned10
Lessons Learned
  • Challenges
    • Virtual team: needed face-to-face interactions at critical junctures
    • Internal project that required significant project management discipline
    • Recreating Access database functionality vs. defining “real” requirements
    • User representatives needed direct line of communication with EPK Group regarding requirements
    • Delayed testing of EPK and lack of understanding of core functionality led to theorizing about the tool
lessons learned11
Lessons Learned
  • Challenges
    • Integration with corporate HR systems, e.g., PeopleSoft
    • Major configuration error (most codes on Project Server vs. EPK) corrected late in the development cycle
    • Lack of resource Requirements visibility in Capacity Center requires reliance on reports vs. standard EPK functionality

User’s Meeting January 23-25, 2007

11

results
Results
  • Other FIS divisions have adopted (or plan to adopt) EPK after reviewing the solution
  • Increased productivity
    • Collocated, refreshed project status and resource information readily available
  • Portfolio visibility for executives and senior management
sample resource plan
Sample Resource Plan

User’s Meeting January 23-25, 2007

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sample project financial views
Sample Project Financial Views

User’s Meeting January 23-25, 2007

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sample capacity center views
Sample Capacity Center Views

User’s Meeting January 23-25, 2007

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sample capacity center views17
Sample Capacity Center Views

User’s Meeting January 23-25, 2007

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sample reports
Sample Reports

User’s Meeting January 23-25, 2007

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sample reports19
Sample Reports

User’s Meeting January 23-25, 2007

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sample reports20
Sample Reports

User’s Meeting January 23-25, 2007

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sample reports21
Sample Reports

User’s Meeting January 23-25, 2007

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sample reports22
Sample Reports

User’s Meeting January 23-25, 2007

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epm information site
EPM Information Site

User’s Meeting January 23-25, 2007

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epm epk training solution
EPM/EPK Training Solution

User’s Meeting January 23-25, 2007

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