Information Systems to Enhance Business: Business Process Redesign Using IT

1. Information Systems to Enhance Business:Business Process Redesign Using IT Introduction

2. Agenda • What is a Business Process • Improve Business Processes Using IT • “Cloud computing,” are you serious?

4. Learning Objectives • Create deliverables for the first two phases of the systems development life cycle • Create As-is and To-be process diagrams for the redesign of a business process • Given an advertisement, research and represent the business process redesign

5. Business Process Example – IBM Boxes • http://www.youtube.com/watch?v=oAvQcYcvyaw

6. As Is Business Process Headquarters Driver Arrival Location Assign cargo to truck Manually record cargo ID numbers and destination details Develop Routing plan Follow routing plan Read street signs Off route On Route Report delay Receive report delay Develop new routing plan Follow new routing plan Continue to location Unload cargo Match against documented cargo

7. To Be Business Process Headquarters Truck Boxes Driver Assign cargo to truck Record RFID tags in computer Develop Routing plan Follow routing plan Periodically scan RFID tags in cargo area Respond to scanner with identity Record cargo and current GPS position Match against recorded cargo and routing plan Alert help desk if missing cargo or route in error Call driver to remedy inconsistency Change route

8. Terminology • Business process - A set of goal directed activities • Business process diagram - Business processes may be represented by process diagrams containing actors in swimlanes and actions connected by arrows. Decision points in a business process are represented by diamonds. • Swimlane - A vertical portion of a business process diagram • Actor - A person or computer who takes actions or makes decisions in a business process • As-is process - The way the process functions right now before any intervention or redesign • To-be process - The way the process functions after intervention or redesign

9. Business Process Homework – IBM Checkout • http://www.youtube.com/watch?v=eob532iEpqk

10. Cloud Computing • A term used to describe computing services that live on the Internet rather than on a user’s workstation. Cloud services may be accessed from any internet enabled device. Gmail and Dropbox are services that live in the “cloud.” These services may be accessed by web browsers or even smartphones.

11. Cloud Computing - Dropbox

12. Cloud Computing - Dropbox

13. Cloud Computing - Dropbox

14. Summary & Conclusions • MIS helps design usable systems which enable efficient and effective business processes. • The process to build information systems focuses heavily on design. • It is cheaper to fix problems at the design stage. • Diagramming business processes serves our first two design stages. • Current State (As Is) and Requirements (To Be or Future Vision). • The course will use many cloud computing features. • Saves costs on software and enables collaboration.