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This study explores the impact of personalized service on customer relations through a detailed case study analysis. By examining the importance of customization and individualization in service delivery, the research aims to provide insights into effective customer relationship management strategies. The findings highlight the significance of tailoring services to meet the unique needs and preferences of customers and its positive influence on building long-term relationships. The case study offers practical examples and recommendations for businesses looking to improve customer satisfaction and loyalty through personalized service approaches.
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