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If you feel any technical mess knocking your device’s door such as Netflix app closing in-between or restarting while playback on iPhone, iPad or in iPod touch, then you can follow these facile troubleshooting steps for better fixation.
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The Netflix app closes or causes restart during playback on iPhone, iPad or iPod touch If the Netflix app crashes or closes to the Home screen on your iPhone, iPad or iPod touch, or if your device restarts unexpectedly while you're trying to stream, there may be an issue with the Internet connection on the device, or there could be an issue within the application itself. To attempt to resolve this issue, try the troubleshooting steps below.
Test the Internet Connection Make sure your iPad, iPhone or iPod touch has an Internet connection by attempting to visit a website (such as apple.com) in a web browser (such as Safari). If the page doesn't load, or is slow to load, try turning your device's WiFi connection off and then back on. If you're still not able to connect, you may have Internet connection issues.
Force-close the Netflix app To force the Netflix app to close: • Double-click the Home button. • Swipe left or right until you see the Netflix app. • Swipe upwards on the Netflix app preview to close it. • In iOS 6, hold your finger on the app until a red badge with a line through it appears, then tap the badge to close the app. • Click the Home to return to the Home screen, then try Netflix again.
Uninstall/Reinstall the Netflix app Make sure the issue isn't being caused by an outdated version of the Netflix app by removing it from your iOS device and reinstalling it. • From the main menu, touch and hold the Netflix app on the Home screen until it shakes. • Tap the X in the top left corner of the Netflix icon, then tap Delete. (Once deleted, press the Home button to stop the shaking). • Enter the App Store, search for "Netflix" and select the free Netflix app from Netflix, Inc. • Tap the cloud icon. You will need to enter your iTunes password to install the app. • Once installed, tap the Netflix icon. • Enter the email and password for your Netflix account and tap Sign In. After signing back in to Netflix, attempt to stream your movie or TV show again.
Reboot your device Turn your iPad, iPhone or iPod touch off and wait for 10 seconds before turning it back on and trying Netflix again. • If you need directions for rebooting your Apple device, see the iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting article on Apple's Support website.
Reset the network settings on the device • From the main menu, find and select Settings. • On the left side, select General. • At the bottom of the menu, choose Reset. • From the list that opens, select Reset Network Settings. • Select Reset. • After the device restarts, from the main menu, find and select Settings. • Select Wi-Fi. • Choose your preferred network and sign in using the Wi-Fi password. • Try Netflix again.
Powercycle your home network • Turn off your device. • Unplug both your modem and router and wait 30 seconds. • Plug in your modem and wait until no new indicator lights are blinking on. • Plug in your router and wait until no new indicator lights are blinking on. • Turn on your device and try Netflix again.
Call 1-855-293-0942 Visit at www.netflixdownload.com