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An Open Standards Approach to Process Automation

An Open Standards Approach to Process Automation. Patrick Doran Cardiff Software. What is Business Process Automation?. Business Process describes the way a company gets work done Placing an order, selling a product, restocking, etc. Over 60% of all processes still involve a piece of paper

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An Open Standards Approach to Process Automation

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  1. An Open Standards Approach to Process Automation Patrick Doran Cardiff Software

  2. What isBusiness Process Automation? • Business Process describes the way a company gets work done • Placing an order, selling a product, restocking, etc. • Over 60% of all processes still involve a piece of paper • Automation describes approach companies take to weave technology into those same processes “Technology is so pervasive that it shapes business process. We have business processes we couldn’t of had before.” Carl Wilson VP/CIO Marriott Int’l

  3. Why Do Companies NeedBusiness Process Automation? • Support growth and productivity goals • Current manual and “ad hoc” systems cannot keep-up • Enable business-process changes that are central to business systems • Improving efficiencies, improved bottom line “85% of those (companies) that improved their bottom line in the first half of 2002 did so by improving their internal processes, not by increasing revenue”. Craig Conway CEO Peoplesoft

  4. Why Do Companies NeedBusiness Process Automation? • Reduce Costs • Eliminate paper handling, manual data entry, distribution and storage • Improve Productivity • Improves form submission and approvals process by 500% • Meet Government requirements • GPEA, Section 508, E-SIGN and HIPAA • Utilize existing internet investments • Adopt Open Format technologies • Reduce data incompatibilities for faster access to data

  5. Reducing Operating Costs $22.5 billion spent in 2000 on pre-printed paper forms in the US alone. DMIA Formtrac 30% become obsolete before they are used In an office of 200, 6.75 hours a day are spent filing, searching lost files, copying and distributing forms at an average of $12.50 per hour = $20,280/year Expert Systems Applications Increasing productivity Intel estimates that it takes 70% less time to process a transaction using e-business. Digital Transformation, 2000 It took Microsoft only a few months to build the new purchasing system, yet it saved the company nearly $15M in its first year of use. Peter Boit-VP eBusiness Solutions, Microsoft, 2000 Business Process AutomationImproves The Bottom Line • The high cost of paper

  6. Business Process AutomationMeets Government Mandates • Government Paperwork Elimination Act (GPEA) P.L. 105-277 (Title VII) • Requires Federal agencies use electronic forms to conduct official business with the public by Oct 2003 • Goal-a digital document is as legally binding as paper • Section 508 U.S.C. 794d • Requires Federal agencies to make their electronic and information technology accessible to people with disabilities • Electronic Signatures in Global and National Commerce Act P.L. 106-228 • E-SIGN eliminates legal barriers to the use of electronic technology to form and sign contracts • Health Insurance Portability and Accountability Act (HIPAA) Kennedy-Kassebaum Act, Public Law 104-191 • Encourages the development of a HIS through standards for the electronic transmission of certain health information

  7. Business Process AutomationEnables Web Processes • Widespread adoption of the Internet • 2001: 50% of Web users (adult) visited a State or Local Web site2001 National Technology Readiness Survey • Optimize business processes with the Internet • Technology that uses standards designed to make it easier for applications to communicate • The Internet provides the fastest access to digital data across your network bandwidth • Adapt business processes more easily to accommodate changes Information Week, Focus on the Process; Aug 26 ‘02

  8. Business Process AutomationUtilizes Open Formats • Inconsistent data formats limit application sharing and process automation • 45% of agencies can’t implement process automation due to incompatibilities with legacy processes –Delphi Group • Open formats enable maximum user reach • HTML - Most widely accessible by individuals • PDF - Supports digital signatures, Section 508 & Paper-feel • XML – “Glues” applications together, new Web solution to older backend systems • Extend existing technology investments

  9. Instantly on-ramp data and document information into existing back office systems to validate data and provide enterprise wide access Process Capture Respond Adding Value to Your Existing Systems Digitally Route, Approve, Sign & Track Data for processing Image for archive Assemble and send custom response

  10. 70% reduction in dept approval time Process • 80% decrease in applicant response time • Reduced postage and labor for outbound letters • 90% reduction in paper filing • Instant access to data Capture Respond New Employee Job Application Processing

  11. Online routing, approval, Tracking and notification Process Capture Respond • Time-Off Requests • Purchase Orders • New Hire Requisitions • Check Requests • Commit of data and attachments to accounting and HR system CorporateBusiness-Critical Processing

  12. AnyForm AnyDocument AnyFormat Working the Way Your Business Works • New Account Application • Insurance Claims • Loan Approvals • Job Applications • Product Registration • Surveys • Timecards PDF • Legal Dockets • Resumes • Clinical Forms • Attachments HTML PAPER XFORMS TABLET PC

  13. Capture Process 70% increase in worker productivity Increase data accuracy & accessibility Increase customer response 90% decrease in data entry costs Reduce office administration(copy, print, dist) Eliminate mailing costs 5-6 Months ROIReturn on Investment (average) Automating Business Processes to Deliver Real Business Value Respond

  14. What to Look for in BPA Systems • Solutions that automate the entire business transaction lifecycle from Capture to Response • Solutions that automate paper and digital processes • Technology based on Web-enabled open standards. • Solutions that leverageexisting IT systems • Solutions that to fit your needs and deliver a rapid return on investment

  15. Cardiff Process Automation Solutions

  16. Data Capture Eliminating manual data entry costs Document Capture Reduces document storage & archival Remote Capture Eliminates freight costs and security concerns Automates high-volume data and document capture by converting paper into digital information

  17. Design, Convert & Publish Eliminate printing costs Data Collection & Validation Reduce manual data entry Route, Track and Approve eForms Decrease costs of manual distribution A complete Web-based solution for automating form-driven business processes

  18. City of Los Angeles US Dept of Labor Santa Clara County British Telecom Over 20,000 Business Rely On Cardiff Solutions (partial list) Healthcare Government Finance & Insurance Education Manufacturing Transportation

  19. Cardiff Software Patrick Doran (651) 405-8733 pdoran@cardiff.com www.cardiff.com

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