business process analysis n.
Download
Skip this Video
Loading SlideShow in 5 Seconds..
Business Process Analysis: PowerPoint Presentation
Download Presentation
Business Process Analysis:

Loading in 2 Seconds...

play fullscreen
1 / 41

Business Process Analysis: - PowerPoint PPT Presentation


  • 189 Views
  • Uploaded on

Business Process Analysis:. Transforming Public Health in Madison County. Agenda. Introduction & Overview New Words & Concepts Business Process Analysis Concepts Overview of Methodology Business Process Analysis Tools Introduction Context Diagrams Task Flow Diagrams

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'Business Process Analysis:' - nassor


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
business process analysis

Business Process Analysis:

Transforming Public Health in Madison County

agenda
Agenda
  • Introduction & Overview
  • New Words & Concepts
    • Business Process Analysis Concepts
    • Overview of Methodology
  • Business Process Analysis Tools
    • Introduction
    • Context Diagrams
    • Task Flow Diagrams
    • Business Process Matrix
    • Practice Session
  • Application to Madison County DOH
    • Breakout Session
objectives of meeting
Objectives of Meeting
  • Understand the purpose for business process analysis for Madison County Department of Health.
  • Acquire skills in Business Process Analysis.
  • Describe the process and products of Business Process Analysis.
public health a r t
Public HealthA.R.T.

Alignment

Refinement

Training

overarching goal
Overarching Goal

Optimize Performance!

petf objectives
PETF Objectives
  • Increased staff knowledge and skills on BPA
  • Capacity to perform and train others in BPA activities throughout the entire department
  • Written 3-year plan outlining the continued implementation and evaluation of the BPA applications within the MCHD
petf objectives1
PETF Objectives
  • Increased awareness of the importance of a methodology for analyzing departmental business processes and understanding how this methodology will translate to process descriptions leading to improved performance
  • Written documentation of a BPA methodology intended to be replicated throughout the MCHD
benefits of collaborating on business process analysis
Benefits of Collaborating on Business Process Analysis
  • Common vocabulary and definitions
  • Better understanding of processes that support the work we do
  • Opportunity to learn from others’ approaches and improve processes
  • Documentation of processes facilitates requirements development
  • Interoperability
  • Increased vendor interest in public health
  • Evidence to gain financial support
common terminology
Business process

Business process analysis

Business process redesign

Requirements definition

Information systems

Entity

Transaction

Business process matrix

Business rules

Task

Outcome

Input

Output

Collaboration

Context diagram

Task flow diagram

Common Terminology
exercise
Exercise
  • Turn to the worksheet entitled I Believe.
  • Quickly react to each statement and circle the rating that corresponds most closely to how you feel right now.
new concepts
New Concepts
  • Q. What is the “business” of public health?
new concepts1
New Concepts

Q. What is the “business” of public health?

A. The activities we do to provide the services that meet the public health objectives of the communities we serve.

new concepts2
New Concepts

Q. What is a business process?

new concepts3
New Concepts

Q. What is a business process?

A. A set of activities and tasks that logically group together to accomplish a goal or produce something of value for the benefit of the organization, stakeholder, or customer.

new concepts4
New Concepts
  • Q. How are business processes relevant to:
    • ….information systems?
    • ….management systems?
    • ….Funding systems?
    • ….etc.
new concepts5
New Concepts

Q. How are business processes relevant to the various systems?

A. Systems support the work you do, so we first need to understand how it is done.

business process analysis outcomes products
Business Process Analysis: Outcomes/Products
  • Documentation of business processes
  • Learning through collaboration
  • Benchmarking of best practices
business process analysis tools
Business Process Analysis Tools
  • Graphical Tools:
    • Context Diagrams
    • Task Flow Diagrams
  • Text Tool:
    • Business Process Matrix
context diagrams

Transactions

Context Diagrams
  • Who: Entities
  • What: Transactions (exchanges)
  • Why: The outcome of the process, which indicates the objective has been met.

Entity

Entity

freddie s fast flippers order fulfillment

Burgerstation

Greeting

Burger order

Order detail

Bill

Burger

Payment

Change

Drinkstation

Drink order

Drink

Fry

Fry order

Frystation

Freddie’s Fast Flippers: Order Fulfillment

Customer

Order taker

Completed Order

task flow diagrams

task 1

task 1

task 2

task 2

task3

task 3

Task series

Task series

Task Flow Diagrams
  • HOW?

task

Choice A

decision

Choice B

Information flow

freddie s fast flippers task flow

no

OrderPlaced?

Order

Request

yes

Billing/

Payment

Fill order

Orderready?

Deliver orderto station

no

yes

Customer

Gets order

Freddie’s Fast Flippers Task Flow

order taker

Greet &

Order

order

food handlers

Completedorder

business processes

Payroll

Order Fulfillment

Inventory

Training

Scheduling

Marketing

Business Processes
business process matrix
Business Process Matrix
  • A table to track all of the business processes you are mapping
  • For each business process, the table includes:
    • Goal
    • Objective
    • Business Rules
    • Trigger(s)
    • Task Set
    • Inputs
    • Outputs
    • (Measurable) Outcomes
business process analysis key principles
Business Process Analysis: Key Principles
  • This phase is completed collaboratively, but also very quickly. The main work usually takes just one or two work sessions.
  • The business process analysis should extend at least one level beyond the anticipated entities and processes, to ensure that the boundaries are correct. This may involve inclusion of links to external entities.
group practice
Group Practice
  • Develop Context Map, Task Flow Chart and Business Matrix for the following business process:
    • Process a return at a clothing store (salesclerk)
group practice cont
Group Practice, cont.
  • Create one flipchart for each of these:
    • Context diagram
    • Task flow diagram
    • One row of a business process matrix
  • Questions we have
  • Issues we faced
breakout application
Breakout Application
  • Discuss the application in your breakout group.
  • Designate a facilitator.
  • Create one flipchart for each of these:
    • Context diagram
    • Task flow diagram
    • One row of a business process matrix
debriefing
Debriefing

10 minutes for each Breakout:

  • Group 1: Present work and ask questions.
  • Group 2: Provide feedback (BPA Checklist).
business process analysis how you know you ve done well
Business Process Analysis: How You Know You’ve Done Well
  • All stakeholders: Consensus that critical business processes, tasks, and relationships are identified
  • Enough information to proceed to Business Process Redesign
  • STOP when the incremental effort exceeds the incremental gain.
i believe
I Believe…
  • Go back to the worksheet on page 4 in your Participant’s Guide.
  • With other people at your table, discuss:
    • Which statements do you believe?
    • Have you had any new insights or affirmations since you first completed this?
    • How do these beliefs (and the principles on pages 11 and 12) relate to our grant and our agency?