Lecture 16A – Implementing and Validating the Quality System (Chapter 15)

1. Lecture 16A – Implementing and Validating the Quality System (Chapter 15) Building blocks; Internal validation; Quality audits; External validation; Strategic planning SJSU Bus. 142 - David Bentley

2. Topics SJSU Bus. 142 - David Bentley

3. Building Blocks for the system of quality improvement SJSU Bus. 142 - David Bentley

4. Building Blocks… SJSU Bus. 142 - David Bentley

5. Building Blocks - People SJSU Bus. 142 - David Bentley

6. Building Blocks –Learning and Knowledge SJSU Bus. 142 - David Bentley

7. Building Blocks –Culture SJSU Bus. 142 - David Bentley

8. Building Blocks –Closeness to Customers SJSU Bus. 142 - David Bentley

9. Building Blocks –Information and Finance SJSU Bus. 142 - David Bentley

10. Building Blocks –Three Spheres of Quality SJSU Bus. 142 - David Bentley

11. Building Blocks –Integrative Approach SJSU Bus. 142 - David Bentley

12. Building Blocks –Alignment: Quality System / Strategy SJSU Bus. 142 - David Bentley

13. Internal Validation SJSU Bus. 142 - David Bentley

14. Internal Validation SJSU Bus. 142 - David Bentley

15. Internal Validation –Surveying SJSU Bus. 142 - David Bentley

16. Internal Validation –Categorizing SJSU Bus. 142 - David Bentley

17. Internal Validation –Investigating SJSU Bus. 142 - David Bentley

18. Internal Validation –Evaluating SJSU Bus. 142 - David Bentley

19. Quality Audits SJSU Bus. 142 - David Bentley

20. Quality Audits SJSU Bus. 142 - David Bentley

21. Quality Audits –Types of Audits SJSU Bus. 142 - David Bentley

22. Quality Audits – Qualitative and Quantitative Elements SJSU Bus. 142 - David Bentley

23. External Validation SJSU Bus. 142 - David Bentley

24. [External] Validation SJSU Bus. 142 - David Bentley

25. Strategic Quality Planning SJSU Bus. 142 - David Bentley

26. Strategic Quality Planning – (1) SJSU Bus. 142 - David Bentley

27. Strategic Quality Planning –(2) SJSU Bus. 142 - David Bentley