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In this insightful session, Kerry Mok, Senior Vice President of Strategy and Service Logistics, explores the critical challenges and opportunities within the realm of reverse logistics. He discusses the complexities faced by businesses in managing returns efficiently and the strategic insights required to enhance service logistics. By examining industry trends and best practices, Kerry provides valuable strategies for optimizing reverse logistics operations, driving efficiency, reducing costs, and improving customer satisfaction.
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Challenges & Opportunities Facing Reverse Logistics Kerry Mok Senior Vice President, Strategy and Service Logistics 3rd October, 2007