1 / 41

PRODUCTS & SERVICES

PRODUCTS & SERVICES. PLAN OF PRESENTATION. Postal services today with cake exercise Recap of products and services Discussion of features of products/services by trainees working in groups. Postal service today. Erosion of monopoly -Emergence of competition

naida
Download Presentation

PRODUCTS & SERVICES

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. PRODUCTS & SERVICES

  2. PLAN OF PRESENTATION • Postal services today with cake exercise • Recap of products and services • Discussion of features of products/services by trainees working in groups

  3. Postal service today • Erosion of monopoly -Emergence of competition • Changing expectations of customer-need for value addition • Net work-Leveraging the net work • Induction of Technology-IT revamp • Challenges • Re-engineering of business process • Evolving new processes based on customer needs • Decline in Mail volume-New Mail strategy • Business to customer ( B2C) • Business to Business (B2B)

  4. Revenue and expenditure gap • Deficit • Decrease in revenue • Increase in operational cost *As per Annual Report 2011-12

  5. Let us introspect • What is the need of hour today? • Decrease the operational cost-Is it possible? • Never • Increase the revenue-Yes possible • But how?

  6. Recap of features of products

  7. Products and services-classification Mail services • Mail products • Registration • Parcel • Insurance • Value payable post • International Premium services • Speed Post • Business Post • Express Parcel • Media Post • Greeting Post • Logistics Post Retail services • Bill mail • Direct Post • Retail Post • e-Payment Financial services • Post Office Savings schemes • Postal Life Insurance • Money remittance services • e-iMO • Forex services

  8. Group activity on mail products • Let us do a group exercise • The class is divided into ten groups • Each of the first 5 group will choose one of the mail services and prepare a chart showing features; to be presented in class next day • For the purpose of this exercise you may consult IndiaPost ready reckoner, IndiaPost site and PO Guide Part I(download from IndiaPost site)

  9. Premium services • Speed Post • Business Post • Express Parcel • Media Post • Greeting Post • Logistics Post

  10. Speed Post features • Fast, Time bound, assured delivery • Letters and documents up to 35 kg • Track & trace system • www.indiapost.gov.in • BNPL • free pick up

  11. Business post • One stop solution • Bulk customers, Banks, corporate offices • pre mailing activity • Collection of mails from the premises • Inserting/Enveloping • Gumming • Labeling • Addressing • Franking Mumbai Business Post

  12. Charges for premailing activities

  13. Express parcel post • Corporate Customers on Contract • Maximum weight 35 Kgs • Time bound delivery at door step • Refund of charges if undelivered with in norms • Booking in speed post centres • Surface transport

  14. EPP Tariff

  15. Express Parcel retail • Not a contractual service-all customer • Maximum weight limit 35 Kgs • No credit facility • Door to door delivery irrespective of weight • surface transport • Booking in speed post centres

  16. EPP Retail tariff

  17. Media Post • Advertisements on Postal stationery -Post cards, Inland Letter cards, Letters, Aerogramme • Letter boxes • Mail vans ( Revised vide letter dt. 22.12.05 ) • outside and inside the Post offices (decentralized vide letter dt. 8.12.05

  18. Media Post rates

  19. Logistics Post • Large volume of parcels • Minimum chargeable weight 50 kg • Insurance is optional • Warehousing facility • Minimum charge for(delivery & pick up) consignment is Rs 50.00 plus docket charge Rs 100

  20. Logistics Post cont’d • Loading & unloading charge • free upto 500 kg • Above 500 kg Rs 1000 per ton • Tariff based on • Weight & volume • Volume 10 cubic feet or part = 50 kg • Additional cubit feet or part = 5 kg • Octroi/Toll tax,storage,demurrage fee are extra

  21. Retail Services • Bill mail • Direct Post • Retail Post • e-Payment

  22. Bill Mail Service • Financial statement, bills • Once in 90 days • Minimum 5000 • Delivery within district • Advertisement allowed , not exclusive publicity • Up to 50 gm-3.00 • Additional 50 gm 2.00

  23. National Bill mail service • Financial statement, bills • Minimum 10000 • Up to 50 gm- 5.00 • Additional 50 gm 2.00 • No credit • Fully sorted pin code, delivery PO wise bundle • Airlifted • Sent through speed post , EPP and parcel(on request at extra cost as for SP/EPP)

  24. Direct Post • Unaddressed articles • Size should be of A3 size paper • Minimum 1000 • Accepted in DPCs • Delivered in the area specified by the sender • Tariff: 20 gm local 1.50 intercity Rs 2.00 • Additional 20 gmRs 1.00 for both • Discount 5% over 50000

  25. Retail Post • Pension payment • Sale of Gold Coins • Sale of application forms-Pass port, university forms • bills collection-TRC, Electricity, water bills • Passenger reservation system

  26. e-Payment • Many to one service- • Electronically consolidate the bill payment • PO collects bill payment for BSNL ,Airteletc • Issue receipt and account • Update the data in to central server • Consolidate the account electronically and pay to biller at his convenient point • MIS accessible to the biller through e web interface • Biller downloads the collection details • Biller can also upload the bills to the customer for payment at post office

  27. Financial services • Post Office Savings schemes • Postal Life Insurance • Money remittance services • e-iMO (IFS inward) • Forex services

  28. Post office Savings schemes • Accounts • SB, RD, TD, MIS, SCS, PPF • Certificates • NSC 5 yr VIII issue and 10 year IX issue

  29. Group activity • The second set of 5 groups will choose one type of account each as below • Group 6 – SB • Group 7 – RD & TD • Group 8 – MIS & PPF • Group 9 – SCS • Group 10 – NSCs • Each group will prepare charts showing features and latest changes and interest rates, comparative benefits to the customer and present the same in the class this Saturday • You can consult • POSB manual, India Post site

  30. Money remittance services • Money Order • Electronic Money Order • Instant Money Order • MO Videsh • International Money Transfer Service • Electronic Clearance Services (ECS) • Money gram International Money Transfer

  31. eMO • Transmission of money through electronic media • Connectivity through WAN wide area network or broadband internet • Unique PNR number for tracking • Intimation of payment to remitter from booking office

  32. Instant money order • Speedy ,mobility, safety reliability • Instant web based • Minimum Rs 10,000 • Maximum Rs 50,000 • To remit payment-(TRP-1) to send money • 16 digit code • To make payment (TMP-1) for payment • Personal identity proof • Cash up to Rs 50,000

  33. iMO tariff

  34. MO Videsh • Outward remittance to foreign countries using the eurogiro platform • Remittances subject to RBI regulations • Minimum of 100 USD and max 5000 USD per transaction • Only personal remittances for specific purposes • This service is not available in POs on saturdays

  35. e-IMO • Partnership between India post-UAE for inward international remittances from UAE • Secure international financial system(IFS of UPU) used for money transfer • POs in Delhi, Mumbai, Kolkata, Kerala are authorised • Payment up to Rs 20000 at residence • 20000 to 50000 at PO • Above 50000-cheque

  36. International Money transfer • Remittance through Western Union or Money gram service • India Post acts as agent • Only inward remittances for personal needs • Quick remittance process, money can be disbursed in about 10 minutes • Payment is made in Indian rupee • Service is targeted to NRI dependents and foreign tourists visiting India

  37. Forex services • Provided by India Post in partnership with HDFC bank • Facility available in select Post Offices • Services offered

  38. New financial services • MNREGA • NPS

  39. MGNREGA • Open account for zero balance • Minimum balance-Nil • No other deposits • Non-transferable and non conversion • No cheque facility • Separate block numbers • Single account for a family • Joint A only-Husband/wife • Nomination facility available

  40. MNREGA cont’d • Job card number, date of issue be noted on SB-3 • Will not be treated as silent • Normal procedure in case of claims • If the name is deleted in the job card account to be closed with in 30 days • Interest payment-normal procedure

  41. New Pension Scheme(NPS) • Any citizen of India age between 18-55 can join • Should comply with KYC norms • Two types of accounts • Tier I • A Non- withdrawal account • the Subscriber shall contribute savings for building a retirement corpus. This is mandatory. • Tier II • A voluntary savings facility • provides liquidity to subscribers, • Withdrawal is allowed

More Related