A presentation to the European Insurance and Occupational Pensions Committee

1. A presentation to the European Insurance and Occupational Pensions Committee

2. President Kieran Rigby FCII FCILA Marketing/Communication Director Graham Cave FCIS MCIM

3. WHAT IS A LOSS ADJUSTER?

4. WHAT IS A LOSS ADJUSTER ? RECEIVE CLAIM ASSIGNMENT AND ATTENDAT SITE ENSURE RESOLUTION OF CLAIM TO THE SATISFACTION OF ALL PARTIES DETERMINE CAUSE OF THE LOSS EVENT AND POLICY COVER • INSURANCE AND TECHNICAL COMPETENCIES • EMPATHY WITH CUSTOMER • MANAGE A MATRIX OF RELATIONSHIPS • LEAD TEAMS IN MAJOR EVENTS • INTERPERSONAL AND SOFT SKILLS ESSENTIAL • HIGH LEVEL OF TRUST – INDEPENDENT AND OBJECTIVE • TRANSPARENT PROCESSES AND OPEN COMMUNICATION OVERSEE PROGRAMME OF REMEDIAL WORKS ASCERTAIN SCOPE AND COST OF THE DAMAGE COMMUNICATE THROUGHOUT WITH INSURERS AND RECOMMEND APPROPRIATE PAYMENTS AGREE PLAN OF REMEDIAL WORKS AND PROVIDE PRACTICALASSISTANCE

5. DIFFERING MARKETS SAMPLE UK GER NL FR IT AUS SWE SPA KEYACTIVITIES VISIT TO SITE INVESTIGATE CAUSE DETERMINE POLICY COVER MEASURE AND AGREE SCOPE OF REMEDIAL WORKS / PROFIT LOSS AGREE CLAIM SETTLEMENT AND PAYMENTS MANAGE DELIVERY OF RESOLUTIONS/ SUPPLY CHAIN

6. OTHER ACTIVITIES • Fast-track facilities for consumer claims • Assistance type services for customers complete with supply chain solutions • Specialist advisory services; forensic accounting, damage mitigation and remediation, project management support • Counter-fraud measures • Catastrophe event co-ordination including National Government liaison

7. WHAT IS FUEDI?

8. Federation Europeenne des Unions Professionnelles d’Experts en Dommages après Incendie et Risques Divers

9. WHAT IS FUEDI? FUEDI, The European Federation of Loss Adjusting Experts, was founded in Paris in 1968. Its membership consists of the principal national associations of loss adjusting experts. These highly skilled professionals specialise in particular classes of insurance claims, mainly relating to property damage, business interruption, contractors’ all risks, transit and liability

10. MEMBER ASSOCIATIONS OBSERVER STATUS POSSIBLE NEW MEMBERS (until 2010) Malta 

11. PRINCIPAL OBJECTIVES To provide Governments and the Insurance Industry within the European Market with unparalleled professional adjusting expertise To ensure compliance with a strict code of conduct To promote the loss adjusting expertise through high standards of training and mutually recognised qualifications

12. To provide Governments and the Insurance Industry within the European Market with unparalleled professional adjusting expertise In the course of their training qualified members of the individual associations have undergone extensive work experience before qualifying

13. To ensure compliance with a strict code of conduct All of the member associations maintain the highest professional standards, each having a code of conduct compatible with that of FUEDI

14. To promote loss adjusting expertise through high standards of training and mutually recognised qualifications With free circulation and the establishment of professionals within the Single European Market and to respond to the needs of a rapidly evolving insurance industry, FUEDI has established common standards of training and examination amongst its members In 1996 this led to the mutual recognition of loss adjusting experts who had achieved a high level of expertise. The title FUEDI-ELAE, which stands for European Loss Adjusting Expert was created a year later

15. Leonardo Project Funding is provided under the EU’s Lifelong Learning Programme which is designed to build a skilled workforce through European partnerships. The Leonardo Da Vinci programme funds the development of training materials and work placements with the objective of improving the provision of Vocational Education and Training (VET) across Europe.

16. Leonardo Project The project will involve the UK, as lead partner, working with partners from Denmark, the Netherlands, Germany, Austria, Portugal and Poland. The ifs School of Finance will also join the project as the academic partner to assist in evaluating the programmes and material that are developed.

17. Committees Steering Catastrophe Communication Education/Training

18. Steering Committee The Steering Committee shall be responsible for the management and administration of FUEDI and takes decisions on all matters outside the jurisdiction of the General Assembly.

19. Catastrophe Committee A Committee to provide a central resource for Governments and the Insurance Industry to provide a skill base and administration in the event of insured and uninsured, natural and other catastrophes

20. Marketing/Communication Committee A Committee to promote/market and enhance the FUEDI organisation and ethos within the European and global insurance community

21. Education/Training Committee A Committee established to provide an ongoing forum for reviewing and co-ordinating FUEDI’s education standards, qualifications and Regulation

22. Members BTE Germany www.bte-ev.de AFILA Austria www.afila.at GEBCAI Belgium www.gebcai.be DALAX Denmark www.dalax.dk CEA France www.expert-cea.com AIPAI Italy www.aipai.org CEL Luxembourg www.chambre-expert.lu NIVRE The Netherlands www.nivre.nlSNELS Poland www.snels.pl CNPR Portugal www.cnpr.pt CILA GB/Irl www.cila.co.ukAPCAS-AESPER-AEPGAS Spain info@apcas.esjvrpe@arrakis.es

23. President Kieran Rigby (Great Britain) • 1st Vice President Martin Schorkhuber (Austria) • 2nd Vice President Christian Leif Hansen (Denmark) • Executive Director Peter Hamerslag (The Netherlands) • Chairman of the Marketing/Communication Committee • Graham Cave (Great Britain) • Chairman of the Education/Training Committee • Tony Clack (Great Britain) • Chairman of the Catastrophe Committee • Marco Cincotti (Italy)

24. FUEDI Brussels Avenue Albert-Elisabeth, 40 B-1200 Brussels Belgium Tel/Fax: +32 2 732 60 42 FUEDI Secretariat Peter Hamerslag Executive Director PB 4283, Rotterdam 3006 AG The Netherlands Tel: +31 10 242 6888 Mob: +31 654270608 Fax: +31 10 242 6886 E-mail: fuedi@fuedi.eu www.fuedi.eu