Employee Competency Checklist

1. Employee Competency Checklist A journey

2. Scuba Diving

3. Employee Competency Checklist • Tool – Why do we do it? • Assists management • knows the employee has been given all the instruction and training • remember what has been done and what is left to do • can successfully perform the duties of the job • Assists the employee • Management expectations • How much more is there to learn/understand/perform • Confidence – more comfortable faster More formal – signed, written

4. ECC • Who • Manager or Supervisor with the employee • Why not a coworker • Use Scuba example • Good at instructing • My own diving to do • Safety • Bad habits vs. correct way • Coworker to shadow after trained – diving buddy

5. ECC • Who continued • HR will send out for new and transferred • Unit manager/spv has access to handle existing

6. ECC • What • Tasks for the station and duty • Grid – not title • Open and close • Are these going to change? • Consistency across unit and organization • Specialized enough to be useful • Recipes • Closing checklist

7. ECC • Where – in the unit • When • Scuba example - in the water? On the boat? • Under fire/Drowning – line of customers • What experience is that for the customer? For the employee? • What is the best time for the supervisor or manager? Middle of a meal? • Schedule for a day or two NOT in their regular schedule if necessary when the manager/Spv can spend dedicated time • Completed within 30 days for union positions • 18 months for supervisor and management postions

8. Ecc • Process • Created • Unit with Quality Improvement Training Coordinator’s assistance • Delivered to all existing employees • Manager and Supervisor- parts • QITC - parts • Delivered to all transferring and new • Manager and Supervisor - parts • QITC - parts

9. SCUBA • Safe • Competent employees • Understand expectations • Benefits management, employee, customer • Acclimate faster - part of the team