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Communication. in the Classroom. in the Workplace. Types of Communication. Written Reports Memos Emails Forms Letters Faxes. Types of Communication. Oral Phone calls Discussions Presentations Interviews. Types of Communication. Media Slide shows Photographs Drawings Videos
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Communication in the Classroom in the Workplace
Types of Communication Written • Reports • Memos • Emails • Forms • Letters • Faxes
Types of Communication Oral • Phone calls • Discussions • Presentations • Interviews
Types of Communication Media • Slide shows • Photographs • Drawings • Videos • Audio Combinations of oral, written, and media
Effective Communications Prepare! • Know your audience. • Know your subject matter. • Use the best delivery method.
Verbal and Nonverbal Signals Verbal Signals • Speech patterns • Accents • Dialects • Vocabulary • Acronyms Nonverbal Signals • Gestures • Body language • Emoticons and emojis • Eye contact • Dress
Communication Styles • Cooperative or Competitive? • Assertive or Meek? • Individual or Team-focused? • Optimistic or Pessimistic? • Energetic or Apathetic?
Resolving Conflicts • Conflict is a normal part of the workplace. • Effects of emotions and nonverbal signals • Can you control nonverbal communications? • What does professionally handled conflict look like?
Listening Hearing • Tech support calls • Customer complaints • Telemarketing calls • Medical lab report
Preparing for a Presentation • Who is the main audience? Is there a secondary audience? • What is desired outcome? • What information is needed? • Use PowerPoint, flip-chart, or handouts? • Use multimedia—video, audio? • Plan B: what if the computer/projector fails?
Delivering a Presentation • Introduce yourself, welcome the listeners. • Introduce the subject/topic. • Deliver the body of the presentation according to your plan. • Deliver a closing or summary. • Optional: Q&A