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Commercial Applications Services. 867 Processing Issues Outages/Service Availability (05/24/06 – 07/27/06) Planned Outages Unplanned Outages Service Availability. 867 Processing Issues. 867 Processing Issues.

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commercial applications services
Commercial Applications Services

867 Processing Issues

Outages/Service Availability

(05/24/06 – 07/27/06)

  • Planned Outages
  • Unplanned Outages
  • Service Availability
867 processing issues1
867 Processing Issues

Issue No. 1: Slowdown pulling 867’s from TCH interface table (Began Friday 07/17 6:30PM)

867 processing issues2
867 Processing Issues

Issue No. 2: EAI Component unable to update Siebel resulting from db clean-up efforts (Issue No. 1)

outages service availability
Outages/Service Availability

Planned Outage Summary

  • Retail Systems: Saturday, 07/08
    • Siebel SIR 10698 implemented to address duplicates created in Siebel
    • 12:00PM – 6:30PM
    • Siebel SIR 10698 rolled back Saturday, 07/12
    • Created internal Siebel errors and rejected some 814_16s
    • No outage / Transparent
outages service availability1
Outages/Service Availability

Unplanned Outage Summary

  • PaperFree: Sunday, 05/28
    • Processing issues identified by Operations personnel
    • The PaperFree processor servers were unable to start up the two services used in processing data on the file server
    • DNS related issues
    • 9:50PM – 12:42AM (172 minutes)
  • Siebel/TCH: Friday, 07/07
    • Siebel Database Performance issue/degradation identified by Operations personnel
    • Performance brought processing to a halt
    • Statistics on database were run at an inopportune time
    • 9:30PM to 10:30PM (60 minutes)
  • NAESB: Tuesday, 07/11
    • Processing issues identified by Operations personnel
    • Several directories missing from the server
    • Services were restored following recovery of data
    • 9:15PM to 12:05AM (170 minutes)
  • NAESB: Friday, 07/21
    • Processing issues identified by Operations personnel
    • Service account locked out
    • Root cause underway
    • 4:50PM to 6:04PM (74 minutes)
outages service availability2
Outages/Service Availability

Service Availability