Technical Orientation

1. Technical Orientation Fall 2011

2. Technical Orientation • Session starts at 11:00 am • We’ll be online shortly • Speaker test starts about 10:45 • To ask questions, • use the chat window

3. Closed Captioning • This session will not be closed captioned. • If you need a closed caption version, please see our Summer 2011 video located on the blog: • http://maryjane47.wordpress.com and look for Technical Orientations • Press CTRL-F8 open the Closed Captioning window. • CC only works from the time you enter forward; it does not ‘go back’ to dialog you may have missed

4. Welcome and Introduction • Mary Jane Heider • Director, Academic Computing • mjheider@genesee.edu • Judie Littlejohn • Advisor, Distance Learning • jmlittlejohn@genesee.edu

5. When in Doubt • Contact your instructor • Contact Mary Jane • mjheider@genesee.edu • Contact the Help Desk • helpdesk@genesee.edu • 1-866-614-5004 (toll free, 24x7)

6. Where to start • Three bookmarks • www.genesee.edu • Genesis.genesee.edu • www.outlook.com

7. Taking An Online Class • Get the textbook • “Go to” class faithfully; log in regularly • Your instructor can see when you log in • Read the syllabus; note important dates • Tests, homework, reading assignments • Be prepared for a lot of work on your own • Expect to spend 10-20 hours per week on a single class

8. Turning in Assignments

9. Turning in Assignments • Start with the syllabus and/or do not hesitate to ask your instructor! • Most likely one of the following: • Blackboard Assignment • Blackboard Email • Blackboard Discussion • Publisher Web Site • Genesee Email • USPS mail • Fax

10. Three Accounts • Genesis Account • Outlook.com email account • Network account • Same username for all 3; may not be the same password • Publisher web site may be a 4th

11. Genesee Email • Check your Genesee email regularly • Many instructors will only take messages from Genesee email • Only use your personal email (Yahoo, email, roadrunner) in an extreme emergency • The Help Desk is open 24x7 to help you log into your Genesee email • Identify yourself: “Mat 129 student” • Put your name in your email • Explain fully; too much is better than not enough • Be patient in expecting an answer

12. Genesee Email Your Email username is the same as your Genesis username The email address takes the form: username@my.genesee.edu

13. Network account • On Campus • To log into any computer • At a distance • To access the library online databases

14. My Courses • Log in through Genesis

15. Genesis Tabs • My Genesis – access to “Banner Self Service” • My Courses – access to course materials

16. My Courses Tab • Information and links to courses

17. Getting to My Courses • Technical Issues • ALWAYS say “Run” to the 1st Java • Say “No” to the 2nd Java (shown below; you may not get this) • A white screen means you have Norton Internet Security on your computer; turn it off

18. My Courses • Known as “Blackboard” or “My Courses” or “WebCT” interchangeably • Poke through all the links • When in doubt go to the Course Content or “home” page

19. Blackboard Menu • Look for your syllabus first • Home page or in a Learning Module • The ‘green snowflakes’ means there is new material

20. Email

21. Email – The Critical Step!

22. Email • Select “All section instructors” OR search through the list • Click SAVE

23. Email • Put in an subject that is descriptive • “Request for information on assignment 1” • “Question about quiz 2” • “Problems with references on research paper” • Explain your question/request fully • Sign your message with your name (yes, it’s on the message, it’s just polite!) • Be patient in getting an answer back

24. BB- Assignments • The Assignment tool may be how you submit homework/papers • Watch for file format requirements • “RTF” – in your word processing software, click on File > Save As and look for “Rich Text Format” as an option

25. Assignment Tool • Watch the date and time you are given • All times are local (Eastern Standard) • READ THE INSTRUCTIONS!

26. Assignment Tool • Do you type in the text box or upload an attachment? • If you cannot upload an attachment, you missed the “Run” Java command. Log out of Blackboard (don’t just close, LOG OUT) and then come back into your course; watch for the “Run” option.

27. Discussions • Discussions are where you interact with other members of the class • Play nice!

28. Discussions • Read, reply, comment • Play nice!

29. Learning Module • There can be lots of material here • Read it ALL! Do not assume they are all the same • There is usually critical course material found here

30. Assessments • This means Quiz and Test • Watch the dates and times available • No link means it’s not available • “View All Submissions” to look at old copies of your quiz

31. Assessments • Can be timed/untimed, one time only/multiple attempts • All have deadlines

32. Assessments • Be sure to “Save Answer” for each question as you go along or “Save All” at the end

33. What next? • If you don’t have the textbook, get it NOW! • Look for the syllabus • Make sure you can log into: Genesis, Outlook.com email and network • If you need a publisher access code, get that now • Ask questions

34. Technical Problems • They will happen! Look for info… • Read the blog: maryjane47.wordpress.com • Help desk online: hd.genesee.edu • “Like” us on Facebook: • www.facebook.com/GeneseeCommunityCollege • Follow us on Twitter: • Sunygcc (general info) • Call the college and listen to the message • 1-585-343-0055 (mostly weather related)

35. HELP! • Contact your instructor • Contact Mary Jane • mjheider@genesee.edu • Contact Judie • jmlittlejohn@genesee.edu • Contact the Help Desk • helpdesk@genesee.edu • 1-866-614-5004 (toll free, 24x7)