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Communication Skills

Communication Skills. Hearing. Seeing. Smell. Touch. Taste. Communication is a series of experience of. Communication Skills. Communication skills is the ability to use language (receptive) and express (expressive) information.

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Communication Skills

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  1. Communication Skills Deepti Singh

  2. Hearing Seeing Smell Touch Taste Communication is a series of experience of Deepti Singh

  3. Communication Skills Communication skills is the ability to use language (receptive) and express (expressive) information. Effective communication skills are a critical element in your career and personal lives. Deepti Singh

  4. Communication Goals Deepti Singh

  5. Most Common Ways to Communicate Speaking VisualImage Writing BodyLanguage Deepti Singh

  6. Types of Communication • On the basis of organization relationship • Formal • Informal • On the basis of Flow • Vertical • Crosswise/Diagonal • Horizontal • On the basis of Expression • Oral • Written • Gesture Deepti Singh

  7. Barriers to Communication • Semantic Barriers • Emotional Or Psychological Barriers • Organizational Barriers • Barriers in Superiors Deepti Singh

  8. Semantic Barriers • Symbols with different meaning • Badly expressed message • Faulty translation • Unclarified assumption • Specialist’s language Deepti Singh

  9. Emotional Or Psychological Barriers • Premature evolution • Inattention • Loss of transmission & poor retention • Undue reliance on the written word • Distrust of communication • Failure to communicate Deepti Singh

  10. Organization Barriers • Organizational policy • Organization rules & regulation • Status relation • Complexity in organization Deepti Singh

  11. Personal Barriers • Barriers in Superior • Attitude of Superior • Fear of challenge of authority • Lack of time • Lack of awareness • Barriers in Subordinates • Unwillingness to communicate • Lack of proper incentive Deepti Singh

  12. Communication Process Communication is the process of sending and receiving information among people… Feedback SENDER RECEIVER sender receiver Use of channel to transmit the message Noise Deepti Singh

  13. Communication code scheme Deepti Singh

  14. Communication Involves Three Components • Verbal Messages - the words we choose • Paraverbal Messages - how we say the words • Nonverbal Messages - our body language These Three Components Are Used To • Send Clear, Concise Messages • Receive and Correctly Understand Messages Sent to Us Deepti Singh

  15. Effective Verbal Messages SENDING MESSAGES • Are brief, succinct, and organized • Are free of jargon • Do not create resistance in the listener Deepti Singh

  16. Nonverbal Messages Nonverbal messages are the primary way that we communicate emotions Facial Expression Postures and Gestures Deepti Singh

  17. Paraverbal Messages Paraverbal communication refers to the messages that we transmit through the tone, pitch, and pacing of our voices. Deepti Singh

  18. RECEIVING MESSAGES Listening • Requires concentration and energy • Involves a psychological connection with the speaker • Includes a desire and willingness to try and see things from another's perspective • Requires that we suspend judgment and evaluation Deepti Singh

  19. Key Listening Skills • Nonverbal • Giving full physical attention to the speaker; • Being aware of the speaker's nonverbal messages; • Verbal • Paying attention to the words and feelings that are being expressed Deepti Singh

  20. What makes a good communicator? Deepti Singh

  21. How do you develop your communication skills? Explore the related skills Deepti Singh

  22. Tips to good communication skills At Last • Maintain eye contact with the audience • Body awareness • Gestures and expressions • Convey one's thoughts • Practice effective communicationskills Deepti Singh

  23. Effective Communication . . . It is two way. It involves active listening. It reflects the accountability of speaker and listener. It utilizes feedback. It is free of stress. It is clear. Deepti Singh

  24. Thanks Deepti Singh

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