Streamline XML Publications in Financial Institutions with SiberLogic Inc.

2. Agenda • Introduction: SiberLogic Inc • XML-based publications in FIs • Example: Training and Reasoning-enabled Interactive Credit Policy Manuals • History of XML publications technology • Technology overview • Return on Investment • Q & A

3. Introduction: SiberLogic Inc • Vendor of SiberSafe • XML Content/Knowledge Management System • Management of Corporate Publications • Customers • US Army, Boeing, US Government, Cisco, HP-Compaq, Tokyo Electron etc; • Defense, technology, manufacturing, education;

4. e-Finance Engagements • Federal Reserve Board • Press Releases • Analyst Reports • Newkirk • Customized Financial Publishing • IFDS • Financial Information Systems • Documentation • Training

5. XML Publications in FIs (1) • Manage Regulatory Compliance Content • Compliance Policies • Compliance Procedures • Role-based Compliance Handbooks • Compliance Surveys • Manage Marketing Communications Content • Customized Offerings • Product Prospectuses

6. XML Publications in FIs (2) • Manage Analytical Knowledge • Credit Risk Assessment • Product/Service Search & Discovery • Manage Information Systems Documentation • Technical Manuals • Training Materials • Diagnostics & Troubleshooting • Prognostics & Preventive Maintenance

7. XML Publications in FIs (3) • Manage Professional Training Materials • Create Training-enabled Manuals for • Financial Products & Services • Information Systems • Organizational Policies and Work Processes • Develop • Training Lessons • Training Tests • Training Exercises • Manage Public Relations Content • Press releases • Analyst reports

8. Example: Interactive Credit Policy Manuals • Commercial lending adjudicators • Apply lending policies to a borrower • Policy manuals have 1000s pages of text • Policies evolve • New industries require new analysis • Upfront/ongoing training • Business continuity = knowledge transfer

9. Example: Interactive Credit Policy Manuals • Develop guidelines and procedures • Business risk, financial risk, Industry risk … • Public/private, management quality, asset base etc • Add training materials: lessons, tests, exercises • Add decision making trees, knowledge graphs • Creditworthy borrower model based on the policies • Rule1: Every public company that issues bonds has a credit rating • Rule2: Every company that has a high credit rating is creditworthy • Enable automated reasoning • Public (Y/N): Y; Issues Bonds (Y/N): Y; Rating? (A/B/C): A; • Inferred Conclusions: • X has a rating • X is creditworthy

10. History of XML Publications • SGML: predecessor of XML in 1970s • ISO standard for text processing • Separation of content from style • Enforced structure • Adopted by • US DoD and DoD contractors around the world • Knowledge transfer intensive companies • XML: easier to process format in 1990s • Data vs. text exchange • Wide industry adoption

11. History of XML Publications • Interactive Electronic Manuals • Hyperlinked Table of Contents • Hyperlinked Index Table • Full Text Search with Proximity Options • Training-enabled Manuals • Tests, lessons, exercises • AI-enabled Manuals • Diagnostics • Prognostics • Personalized Learning Curves

12. When you need a CMS… Knowledge capture/transfer/retrieval processes are inefficient • Up-to-date relevant information is hard to find • Modifications are often overwritten and lost • Annotations get lost/ignored • Review cycle is too long • Decisions are made but never get implemented • The same content is written over and over • Translation costs are high • Minor configuration changes cause major problems • Same content has to be published in many formats

13. XML CMS Technology Major Feature Groups: • Collaboration Management • Configuration Management • KnowledgeManagement • PublishingManagement

14. Collaboration: Authoring • Shared Storage • Fragmentation • Web-based Editing • Locking: check-in, check-out • Versioning: change history • Access Control

15. Collaboration: Review • Reviewers don’t need special software; • Reviewers receive a document URL by e-mail; • Annotations inserted into document source; • Multiple reviewers annotate same fragment; • Real-time disposition of comments; • Document becomes a bulletin board; • Duplicates eliminated; • Merge process eliminated;

16. Collaboration: Workflow • Customizable workflow model includes: • Custom task types, task states, • Custom task state transitions, roles • Content fragments rather than whole documents attached to tasks; • E-mail notifications automatically sent; • Assignments easily tracked by implementers and supervisors;

17. Configuration: Reuse • Cut&Paste won’t work for evolving content; • SiberSafe offers reference-based reuse; • Instant propagation of updates; • Tracking of reuse relationships • Referential integrity • Fragment-level content search

18. Configuration: Translation • In-house or external translation workflow • Content fragments are assigned to translators • Translators access content over the web • Multiple translators collaborate on large docs • Translated fragments flow to reviewers • Translation paralleled with on-going development • Savings on subsequent update translations • Identify updated fragments • Merge translated content with un-translated • Replace untouched fragments with their old translations • Replace updated fragments with their new text

19. Configuration: Conditionality • Audience Modeling • Audience Interest Dimensions • Audience Interests • Hierarchical Audience Interests • Hierarchical Interest Tagging • Interest/DTD Mapping • Content Variants • Publishing many variants into many formats • Validation of variants

20. Configuration: Index Management • Reuse the same index catalog • … across multiple information products; • Eliminate errors during the index term deployment • … by letting the user choose defined index term catalog entries; • Preserve index term mapping consistency • … when index term catalog is re-organized; • Improve the published content readability • … by adding index-based inter-topic hyperlinks to the electronically published knowledge bases.

21. Configuration: Release Management • Content Maintenance • Many past documentation releases maintained in parallel to mainstream documentation development • Content Customization • Many customized documentation variants are created from a generic documentation set; • Content Assembly • A single documentation set is created out of components contained in other documentation sets; • Content Staging • Prior to being release, a documentation set is passed through a number of “staging zones”;

22. Publishing • Batch publishing • Multi-Variant publishing • Multi-Format publishing • Printable: PDF, RTF, PPT • On-line: CHM, IETM, HTML, SCORM • Versioning of publishing materials • E-mailing of published materials • Deployment of published materials

23. Knowledge Management • Web Ontology Language (OWL) standard, 2004 • RDF/OWL: XML-based knowledge format • Capture facts, develop models • Associate XML content with RDF facts • Apply AI: RDF/OWL Reasoners • Define rules • Rule: Mary likes all tall men • Enter facts • Fact: Tom is a tall man • Infer conclusions: • Inferred Fact: Mary likes Tom

24. Knowledge Capture • Developing OWL/RDF Schema • Adding Facts • Linking • Facts to Topics • Topics to Facts • Customizations

25. Knowledge Exploration • Knowledge Graph Navigation • Knowledge Search Queries • Formal/informal Knowledge Links

26. Knowledge Reasoning • RDF/OWL Machine Reasoning • Define rules • Rule: Mary likes all tall men • Enter facts • Fact: Tom is a tall man • Infer conclusions: • Inferred Fact: Mary likes Tom

27. Return On Investment • Knowledge Transfer Benefits • Accelerated Decision Making! • Reduced Operational risks! • Knowledge Capture Benefits • Reused/Repurposed Content • Single-sourced Publishing • Eliminated Formatting • Accelerated Review Cycle • Reduced Translation Costs

28. Conclusion • FIs are knowledge-intensive organizations • Business continuity requires knowledge transfer • FIs use content to facilitate knowledge transfer • XML/RDF/OWL content/knowledge management technology allows FIs to: • Efficiently develop content/knowledge • Efficiently maintain content/knowledge • Efficiently deliver/deploy content/knowledge

29. For More Information Contact SiberLogic for more information on how we can help you implement an XML Corporate Publication Workflow sales@siberlogic.com 1-(877)-SIBER-LG www.siberlogic.com Booth #107

30. Q & A AnyQuestions?